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Ricoh FAX 1190L User's Guide - Page 97

If you are having difficulty with your machine, troubleshooting tips.

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Troubleshooting and routine maintenance If you are having difficulty with your machine If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips. DIFFICULTY SUGGESTIONS Printing or Receiving Faxes • Condensed print • Horizontal streaks • Top and bottom of sentences are cut off. • Missing lines Usually this is caused by a poor telephone connection. If your copy looks good, you probably had a bad connection with static or interference on the telephone line. Ask the other party to send the fax again. Poor print quality. See Improving the print quality on page 11-13. Vertical black lines when receiving Sometimes you may see vertical streaks/black lines on the faxes you receive. Your machine's primary corona wire may be dirty, or the sending party's fax scanner may be dirty. Clean your primary corona wire (See Cleaning the corona wire on page 11-21), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, contact your sales or service representative. Received faxes appear as split or blank pages. If the received faxes are divided and printed on two pages or if you get an extra blank page, your Paper Size setting may not be correct for the paper you are using. (See Setting the Paper Size on page 2-5.) Make sure that auto reduction menu setting is turned on. (See Printing a reduced incoming fax (Auto Reduction) on page 4-4.) Phone Line or Connections Dialling does not work. Check for a dial tone. Change Tone/Pulse setting. (See Tone or Pulse on page 5-4.) Check all line cord connections. Check power cord connection. If an external phone is connected to the machine, send a manual fax by lifting the handset of the external phone and dialling the number. Wait to hear fax receiving tones before pressing Start. The machine does not answer when called. Make sure the machine is in the correct receiving mode for your setup. 11 (See Basic sending operations on page 3-4.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line. 11 - 9

Section	Page
FAX 1190L User’s Guide	1
Safety precautions	2
To use the machine safely	2
Certification	4
Declaration of conformity	4
Notice to Users in EU Countries	4
Notice to Users Accessing Analog PSTN in EU Countries	4
Symbols for the main power switch	4
Quick Reference Guide	5
Sending Faxes	5
Dialling operations	5
Making copies	6
Table of Contents	7
1 Introduction	15
Using this Guide	15
Choosing a location	16
To view Documentation	17
Control panel overview (For EU only)	18
Control panel overview (For USA, Canada and Asia/Oceania)	20
Load document	22
Using the automatic document feeder (ADF)	22
About paper	23
Recommended paper	23
Choosing acceptable paper	23
Paper capacity of the paper trays	24
How to load paper	25
To load paper or other media in the paper tray	25
To load paper or other media in the manual feed slot	26
About fax machines	27
Custom features	27
Do you have BT’s Call Minder/Voice Mail on the phone line?	27
Why should there be problems?	27
How can you avoid possible problems?	27
Fax tones and handshake	28
ECM (Error Correction Mode)	28
2 Getting started	29
Initial setup	29
Setting the Date and Time	29
Setting Tone and Pulse dialling mode (Not available in some countries)	29
Setting the Station ID	30
Setting the Phone Line Type (For EU model only)	31
PABX (PBX) and TRANSFER	31
General Setup	32
Setting the Mode Timer	32
Setting the Paper Type	32
Setting the Paper Size	33
Setting the Ring Volume	33
Setting the Beeper Volume	34
Setting the Speaker Volume	34
Setting the Handset Volume (For USA and Canada only)	34
Choosing the Handset Volume (For Volume Amplify) (For USA and Canada only)	35
Setting Volume Amplify (For USA and Canada only)	35
Turning on Automatic Daylight Savings Time	36
Toner Save	36
Sleep Time	36
Setting the LCD Contrast	37
Security	37
Memory Security	37
Setting up the password	38
Changing the Memory Security password	38
Turning Memory Security on	39
Turning Memory Security off	39
Setting Lock	39
Setting up the password	39
Changing the Setting Lock password	40
Turning Setting Lock on	40
Turning Setting Lock off	40
3 Setup Send	41
How to enter Fax mode	41
How to dial	41
Manual dialling	41
One-Touch Dialling	41
Speed-Dialling	42
Search	42
Fax Redial	43
How to Fax	43
Automatic transmission	43
Faxing from the ADF	43
Manual transmission	43
Sending a fax at the end of a conversation	44
Out of Memory message	44
Basic sending operations	44
Sending faxes using multiple settings	44
Contrast	45
Fax Resolution	45
Dual Access	46
Real Time Transmission	46
Broadcasting	47
Checking job status	48
Cancelling a fax in progress	48
Cancelling a scheduled job	48
Advanced sending operations	49
Composing the electronic Cover Page	49
Composing your own comments	49
Cover page for the next fax only	49
Send a cover page for all faxes	50
Using a printed cover page	50
Overseas Mode	50
Delayed Fax	51
Delayed Batch Transmission	51
Setup for Polled Transmit (Standard)	52
Setup for Polled Transmit with Secure Code (For EU and Asia/Oceania only)	53
4 Setup Receive	54
Basic receiving operations	54
Choosing the Receive Mode	54
To select or change your Receive Mode	55
Setting the Ring Delay	55
Setting the F/T Ring Time (Fax/Tel mode only)	56
Fax Detect (Easy Receive for USA and Canada)	56
Printing a reduced incoming fax (Auto Reduction)	57
Receiving a fax at the end of a conversation	58
Advanced receiving operations	58
Printing a fax from the memory	58
Setting the Print Density	58
Reception into memory	59
If Memory Receive is On at this time...	59
If Memory Receive is Off at this time...	59
Polling	59
Setup for Polling Receive (Standard)	59
Secure Polling (For EU and Asia/Oceania only)	60
Setup for Polling Receive (Secure) (For EU and Asia/Oceania only)	60
Setup for Polling Receive (Timer) (For EU and Asia/Oceania only)	60
Sequential Polling	60
5 Quick-Dial numbers and dialling options	62
Storing numbers for easy dialling	62
Storing One-Touch numbers	62
Storing Speed-Dial numbers	63
Changing One-Touch / Speed-Dial numbers	63
Setting up Groups for Broadcasting	64
Dialling options	65
Access codes and credit card numbers	65
Pause	65
Tone or Pulse	65
6 Remote Fax Options	66
Setting Remote Fax Options	66
Setting up Fax Forwarding	66
Setting Fax Storage	66
Programming your pager number (For USA and Canada only)	67
Turning off Remote Fax Options	67
Changing Remote Fax Options	68
Setting your Remote Access Code	68
Remote Retrieval	69
Using your Remote Access Code	69
Remote commands	70
Retrieving fax messages	71
Changing your Fax Forwarding number	71
7 Printing reports	72
Fax settings and activity	72
Customizing the Transmission Verification Report	72
Setting the Journal Period	73
Printing reports	73
How to print a report	73
8 Making copies	74
Using the machine as a copier	74
Enter Copy mode	74
Making a single copy	75
Making multiple copies	75
Stop copying	75
Using the temporary Copy key	75
Changing the temporary copy settings	76
Enlarging or reducing the image copied	77
Quality	78
Sorting copies using the ADF	78
Making N in 1 copies (Page Layout)	79
Changing the default copy settings	80
Quality	80
Adjusting contrast	80
Out of Memory message	80
9 Important information for EU	81
IEC 60825-1 Specification	81
Laser Diode	81
Disconnect device	81
Radio interference (220-240V Model only)	81
Important safety instructions	82
Trademarks	83
10 Important information for USA and Canada	84
Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only.	84
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	85
Caution	85
Important - about the interface cable	85
Industry Canada Compliance Statement (Canada only)	85
RESTRICTIONS CONCERNANT LE RACCORDEMENT DE MATÉRIEL	86
AVIS	86
AVIS	86
Disconnect device	86
Laser safety	86
FDA regulations	86
Important safety instructions	87
Trademarks	88
11 Troubleshooting and routine maintenance	89
Troubleshooting	89
Error messages	89
Checking if the machine has faxes in its memory	92
Forwarding faxes to another fax machine	92
Document jams	92
Paper jams	93
Paper is jammed inside the machine	93
Paper is jammed at the back of the machine	94
Paper is jammed inside the drum unit and toner cartridge assembly	95
If you are having difficulty with your machine	97
Improving the print quality	101
Cleaning the drum unit	102
Compatibility	105
Packing and shipping the machine	105
Routine maintenance	106
Cleaning the outside of the machine	106
Cleaning the scanner	107
Cleaning the laser scanner window	108
Cleaning the corona wire	109
Replacing the toner cartridge	109
How to replace the toner cartridge	110
Replacing the drum unit	112
Machine Information	114
Checking the Serial Numbers	114
Checking the Page Counters	114
Checking the Drum Life	115
A Appendix A	116
Telephone services for U.K.	116
BT Call Sign (For U.K. Only)	116
To enable the machine to work with BT Call Sign (Only with your external phone)	116
Setting up telephone services (for USA and Canada)	116
Distinctive Ring	117
What does your telephone company’s ‘Distinctive Ring’ do?	117
What does ‘Distinctive Ring’ do?	117
Do you have Voice Mail?	117
Before you choose the ring pattern to register	118
Registering the Distinctive Ring pattern	118
Turning off the Distinctive Ring	118
Caller ID	119
Viewing Caller ID List	119
Printing Caller ID List	119
Call Waiting	120
Telephone Service for Australia	120
Telstra® FaxStream® Duet® (Distinctive Ringing)	120
What is the Advantage of using Telstra® FaxStream® Duet® Function?	121
How does Telstra® FaxStream® Duet® Work?	121
Set the Distinctive Ringing to ON	122
Caller ID (Caller IDentification)	122
Advantages of Caller ID	122
How Does the Caller ID Work?	122
The Caller ID Appears on the Display When Your Telephone Rings	122
The Caller ID is Stored in Your Machine Memory	122
Viewing Caller ID List	123
Printing Caller ID List	123
Telephone Service for New Zealand	123
FaxAbility	123
How Will the Fax Machine Treat All Other Numbers?	123
What is the Advantage of Using the FaxAbility Function?	123
How Does FaxAbility Work?	124
How to Turn FaxAbility OFF or ON	124
Caller ID (Caller IDentification)	125
Advantages of Caller ID	125
How Does the Caller ID Work?	125
The Caller ID Appears on the Display When Your Telephone Rings	125
Viewing Caller ID List	125
Printing Caller ID List	126
Telephone Service for Some Countries	126
Distinctive Ringing (For Singapore and Hong Kong)	126
Setting the Distinctive Ringing	127
Caller ID (For Singapore and Hong Kong)	127
Viewing Caller ID List	127
Printing Caller ID List	127
Advanced receiving operations	128
Operation from extension telephones	128
For Fax/Tel mode only	128
Using a cordless external handset	128
Changing the remote codes	129
Connecting an external device to your machine	129
Connecting an external telephone	129
Type A	129
Type B	129
Type C	130
Type D	130
Connecting an external telephone answering device (TAD)	130
Sequence	130
Type A	131
Type B	131
Type C	131
Type D	131
Connections	132
Recording outgoing message (OGM) on an external TAD	132
Special line considerations for U.K.	132
Using extension telephones (For U.K. only)	132
Special line considerations for USA and Canada	133
Roll over phone lines	133
Two-line phone system	133
Converting telephone wall outlets	134
Installing machine, external two-line TAD and two-line telephone	134
Multi-line connections (PBX)	135
If you are installing the machine to work with a PBX	135
Custom features on your phone line	135
B Appendix B	136
On-screen programming	136
Menu table	136
Memory storage	136
Navigation keys	137
Entering Text	146
Inserting spaces	146
Making corrections	146
Repeating letters	146
Special characters and symbols	146
G Glossary	147
S Specifications	151
Product description	151
General	151
Print media	153
Copy	153
Fax	154
Printer	155
Interfaces	156
You can download the latest printer driver from our Website	156
Computer requirements	157
Consumable items	158
I Index	159

Match case Limit results 1 per page

Troubleshooting and routine maintenance

11 - 9

If you are having difficulty with your machine

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks

good, the problem is probably not your machine. Check the chart below and follow the

troubleshooting tips.

DIFFICULTY

SUGGESTIONS

Printing or Receiving Faxes

•

Condensed print

•

Horizontal streaks

•

Top and bottom of sentences are

cut off.

•

Missing lines

Usually this is caused by a poor telephone connection. If your copy looks good,

you probably had a bad connection with static or interference on the telephone

line. Ask the other party to send the fax again.

Poor print quality.

See

Improving the print quality

on page 11-13.

Vertical black lines when receiving

Sometimes you may see vertical streaks/black lines on the faxes you receive.

Your machine’s primary corona wire may be dirty, or the sending party’s fax

scanner may be dirty. Clean your primary corona wire (See

Cleaning the corona

wire

on page 11-21), or ask the sender to make a copy to see if the problem is with

the sending machine. Try receiving from another fax machine. If the problem

continues, contact your sales or service representative.

Received faxes appear as split or

blank pages.

If the received faxes are divided and printed on two pages or if you get an extra

blank page, your Paper Size setting may not be correct for the paper you are

using. (See

Setting the Paper Size

on page 2-5.) Make sure that auto reduction

menu setting is turned on. (See

Printing a reduced incoming fax (Auto Reduction)

on page 4-4.)

Phone Line or Connections

Dialling does not work.

Check for a dial tone. Change

Tone/Pulse

setting. (See

Tone or Pulse

on page

5-4.) Check all line cord connections. Check power cord connection. If an external

phone is connected to the machine, send a manual fax by lifting the handset of the

external phone and dialling the number. Wait to hear fax receiving tones before

pressing

Start

The machine does not answer

when called.

Make sure the machine is in the correct receiving mode for your setup.

(See

Basic sending operations

on page 3-4.) Check for a dial tone. If possible, call

your machine to hear it answer. If there is still no answer, check the telephone line

cord connection. If there is no ringing when you call your machine, ask your

telephone company to check the line.