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Sharp AR-M355N AR-M355 AR-M455 Operation Manual Suite - Page 361

PROBLEMS AND SOLUTIONS, Problem, Check, Solution,

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PROBLEMS AND SOLUTIONS If you experience a problem with the fax function, first check the following table. If you cannot solve the problem using the following table, see chapter 6 of the Operation Manual (for general information and copier operation). Problem Check Solution Page The machine does Is the fax power switch turned on? Turn on the fax power "Fax power switch", not operate. switch. page 0-4. Is the correct dial mode set for Check your line and set the "Dial mode setting your line? correct dial mode. (Setting your line type)", page 8-5. Dialing is possible. Is the telephone line properly Check the connections. "Line connection", page connected? 0-4. not Is the machine power switch Turn the machine power Operation manual (for turned on? switch on. general information and copier operation), page 1-17. Is the machine in fax mode? Press the [IMAGE SEND] "BASIC PROCEDURE key to set the machine to FOR SENDING fax mode. FAXES", page 2-2. Does the receiving fax machine have paper? Does the receiving machine support G3 transmission? Check with the operator of _ The receiving Are the sub-address and the receiving machine. machine does not passcode correct? receive your fax. Is the receiving machine ready to receive? Was the original size detected Check the transmittable "CHECKING THE SIZE correctly? sizes. OF A LOADED ORIGINAL", page 1-8. Was the original placed so that the Make sure the original is "LOADING A correct side is scanned? placed so that the correct DOCUMENT", page 1-7. The transmitted side is scanned. image prints out blank at the receiving If the receiving machine is using Check with the operator of side. thermal paper, was the thermal the other machine. _ paper loaded with the wrong side out? Were line conditions poor due to Try the transmission again. _ thunder or another reason? The transmitted Were the resolution and exposure Check the resolution and "SELECTING image is distorted. settings suitable? exposure settings. RESOLUTION EXPOSURE AND SETTINGS", pages 1-10 and 1-11. Transmission does Is the machine's clock set to the Set the clock to the correct Operation manual (for not take place at the correct time? time. general information and specified time. copier operation), page 2-12. 7-4

Section	Page
cop_man_ARM355_455N.pdf	241
PURPOSE OF THE KEY OPERATOR PROGRAMS	241
Programs for general use of the machine	241
Programs for the copy function	241
Programs for the document filing function	242
Programming a key operator code	242
KEY OPERATOR PROGRAM LIST	243
General Programs	243
Programs for Copy Mode	243
Document filing programs	243
USING THE KEY OPERATOR PROGRAMS	244
Supplementary explanation of key operation for key operator programs	245
Key operator program menu	246
GENERAL PROGRAMS	247
Account control	247
Auditing mode	247
Total pages per account	247
Resetting account	248
Account limit setting	248
Account number control	248
Account number security	248
Cancel jobs of invalid accounts	248
Job log control	249
Clear all job log data	249
Energy save	249
Toner save in printer mode	249
Toner save in copy mode	249
Auto power shut-off	249
Auto power shut-off timer	249
Preheat mode setting	249
Operation settings	250
Keys touch sound	250
Auto clear setting	250
Disabling of job priority operation	250
Message time setting	250
Disabling of bypass printing	250
Display language setting	250
Key operation setting	250
Disabling switching of display order	251
Disabling of clock adjustment	251
Device control	251
Original size detector setting	251
Disabling of document feeder	251
Disabling of duplex	251
Disabling of stapler	251
Disabling of punch	251
Disabling of optional paper drawer	251
Disabling of finisher	251
Disabling of mail-bin stacker	251
Disabling of covers/inserts mode	251
Saddle stitch position adjust	252
High speed stacking	252
Auto paper selection setting	252
Optimization of a hard disk	252
List print	252
Key operator code change	253
Product key	253
PS3 expansion kit	253
Network scanner expansion kit	253
E-mail alert and status	253
Serial number	253
Initialize and/or store settings	253
Restore factory defaults	253
*1	253
Store current configuration	253
*1	253
Restore configuration	253
*1	253
PROGRAMS FOR COPY MODE	254
Copy settings	254
Initial status settings	254
Exposure adjustment	254
Rotation copy setting	254
Add or change extra preset ratios	254
600dpi x 600dpi scanning mode for document feeder	254
Quick scan from document glass	254
Initial margin shift setting	255
Erase width adjustment	255
Card shot settings	255
Setting a maximum number of copies	255
Disabling deletion of job programs	255
Disabling of bypass-tray in duplex copy	255
Disabling of auto paper selection	255
DOCUMENT FILING PROGRAMS	256
Document filing settings	256
Default mode settings	256
The number of user name displayed setting	256
Sort method setting	256
Document output options	256
Key operator authority setting	256
Default output tray	256
Delete all quick files	256
Scan complete sound setting	257
Initial resolution setting	257
Default exposure settings	257
AR-FX12 (AR-M355-M455).pdf	279
WARNING:	279
FAX interface cable and Line cable:	279
NOTE:	279
INTRODUCTION	280
CONTENTS	281
TO USE THIS PRODUCT CORRECTLY AS A FACSIMILE	283
Line connection	283
Fax power switch	283
Setting the date and time and programming your sender's name and number	283
Lithium battery	283
Other information	283
FCC NOTICE TO USERS	284
ABOUT THE TELEPHONE CONSUMER PROTECTION ACT OF 1991	285
IMPORTANT SAFETY INFORMATION	285
NOTICE FOR USERS IN CANADA	286
AVIS POUR NOS UTILISATEURS AU CANADA	286
BEFORE USING THE FAX FEATURE	288
POINTS TO CHECK AND PROGRAM AFTER INSTALLATION	289
Make sure the fax power switch is turned on	289
Make sure the correct date and time have been set	289
Program the sender's name and sender's number	289
CONNECTING AN EXTENSION PHONE	289
CONNECTING AN EXTENSION PHONE	289
A LOOK AT THE OPERATION PANEL	290
FAX MODE (CONDITION SETTINGS SCREEN)	291
Condition settings screen	291
Address book screen (alphabetically ordered)	292
ORIGINALS	293
ORIGINALS THAT CAN BE FAXED	293
Original sizes	293
Automatic reduction of faxed document	293
LOADING A DOCUMENT	294
USING THE AUTOMATIC DOCUMENT FEEDER	294
USING THE DOCUMENT GLASS	294
CHECKING THE SIZE OF A LOADED ORIGINAL	295
MANUALLY SETTING THE SCANNING SIZE	295
STORING, DELETING, AND USING ORIGINAL SIZES	296
STORING OR DELETING AN ORIGINAL SIZE	296
USING A STORED ORIGINAL SIZE	296
SELECTING RESOLUTION AND EXPOSURE SETTINGS	297
SELECTING THE RESOLUTION	297
Change the resolution.	297
Resolution settings	297
SELECTING THE EXPOSURE	298
Change the exposure.	298
Exposure settings	298
CONVENIENT DIALING METHODS	299
BASIC OPERATIONS	300
SENDING A FAX	301
BASIC PROCEDURE FOR SENDING FAXES	301
TRANSMISSION BY AUTO-DIALING (ONE-TOUCH DIALING AND GROUP DIALING)	303
SENDING A FAX BY SPEED DIALING	303
FAX NUMBER ENTRY WITH GLOBAL ADDRESS SEARCH	304
ENLARGING/REDUCING THE IMAGE BEFORE TRANSMISSION	305
FAXING A TWO-SIDED ORIGINAL	306
Quick On-line	307
Storing transmission jobs (memory transmission)	307
If the receiving party is busy	307
If a transmission error occurs	307
Image rotation	307
PRIORITY TRANSMISSION OF A STORED JOB	308
CANCELING A FAX TRANSMISSION	308
CANCELING ON-HOOK DIALING	308
RECEIVING FAXES	309
RECEIVING A FAX	309
If received data cannot be printed	309
USING CONVENIENT FUNCTIONS 1 ADVANCED TRANSMISSION METHODS	310
SENDING THE SAME DOCUMENT TO MULTIPLE DESTINATIONS IN A SINGLE OPERATION (BROADCAST TRANSMISSION)	311
USING BROADCAST TRANSMISSION	312
Checking the results of a broadcast transmission and resending when an error occurs	312
ERASING EDGE SHADOWS (EDGE ERASE)	313
USING EDGE ERASE	313
FAXING A DIVIDED ORIGINAL (DUAL PAGE SCAN)	314
Selecting Dual Page Scan	314
AUTOMATIC TRANSMISSION AT A SPECIFIED TIME (TIMER TRANSMISSION)	315
SETTING UP A TIMER TRANSMISSION	315
TRANSMITTING TWO ORIGINAL PAGES AS A SINGLE PAGE (2in1)	316
USING 2in1	316
FAXING THE FRONT AND BACK SIDES OF A CARD ON ONE SHEET OF PAPER (CARD SHOT)	317
USING CARD SHOT	317
FAXING A LARGE NUMBER OF PAGES (JOB BUILD MODE)	319
OWN NUMBER SENDING	320
Example of fax page printed out by the receiving machine	320
Position of sender's information	320
PRINTING OUT THE RESULT OF A TRANSMISSION (TRANSACTION REPORT)	321
TRANSMISSION AND RECEPTION USING THE POLLING FUNCTION	322
Polling	322
Polling memory	322
USING THE POLLING FUNCTION	323
Manual polling	323
USING POLLING MEMORY	324
Scanning a document into memory (Public Box) for polling memory	324
Printing document data in the Public Box	325
Deleting document data from the Public Box	325
Restricting polling access (polling security)	325
PROGRAMMING FREQUENTLY USED OPERATIONS	326
USING A PROGRAM	326
TRANSFERRING RECEIVED FAXES TO ANOTHER MACHINE WHEN PRINTING IS NOT POSSIBLE (FORWARDING FUNCTION)	327
USING THE TRANSFER FUNCTION	327
Program the fax number of the transfer destination	327
Transferring received data	327
FAXING DIRECTLY FROM A COMPUTER (PC-FAX FUNCTION)	328
Installing the PC-FAX driver	328
Using the PC-FAX function	328
USING CONVENIENT FUNCTIONS 2 TRANSMISSION USING F-CODES	330
TRANSMISSION BETWEEN MACHINES SUPPORTING F-CODES	331
MEMORY BOXES AND SUB-ADDRESSES/PASSCODES REQUIRED FOR F-CODE TRANSMISSION	331
This machine	331
ITU-T	331
ENTERING (DIALING) A FAX NUMBER WITH A SUB- ADDRESS AND PASSCODE	332
CREATING A MEMORY BOX FOR F-CODE TRANSMISSION	332
The information programmed in each memory box varies slightly depending on the type of operation. Refer to pages 6-10 to 6-14 for the procedures for creating, editing, and deleting memory boxes.	332
F-CODE POLLING MEMORY	333
How F-code polling memory works	333
USING F-CODE POLLING MEMORY	333
Scanning a document into an F-code polling memory box	333
Checking and clearing document data in a memory box	334
PROCEDURE FOR F-CODE POLLING	334
F-CODE CONFIDENTIAL TRANSMISSION	335
F-CODE CONFIDENTIAL TRANSMISSION	335
PRINTING A DOCUMENT RECEIVED TO AN F-CODE CONFIDENTIAL MEMORY BOX	336
F-CODE RELAY BROADCAST TRANSMISSION	337
USING THE F-CODE RELAY BROADCAST FUNCTION (your machine is the relay machine)	338
USING THE F-CODE RELAY REQUEST FUNCTION (your machine requests a relay broadcast)	338
USING CONVENIENT FUNCTIONS 3 CONVENIENT METHODS OF USE	340
USING AN EXTENSION PHONE	341
USING AN EXTENSION PHONE TO RECEIVE A FAX	341
Changing the reception mode to \	341
RECEIVING A FAX AFTER TALKING (MANUAL RECEPTION)	342
When the machine is in Fax mode	342
Activating fax reception from an extension phone (remote reception)	342
SENDING A FAX AFTER TALKING (MANUAL TRANSMISSION)	343
PROGRAMMING	344
PROGRAMMING	345
STORING, EDITING, AND DELETING AUTO DIAL KEYS AND PROGRAMS	345
STORING ONE-TOUCH DIAL KEYS	346
EDITING AND DELETING ONE-TOUCH KEYS	348
STORING A GROUP KEY	349
EDITING AND DELETING GROUP KEYS	350
[Deleting a group key]	350
STORING A PROGRAM	351
EDITING AND DELETING PROGRAMS	351
STORING A GROUP INDEX	352
PROGRAMMING, EDITING, AND DELETING F-CODE MEMORY BOXES	353
PROGRAMMING AN F-CODE MEMORY BOX	353
SETTING FOR F-CODE POLLING MEMORY BOXES (POLLING TIMES)	354
SETTING FOR F-CODE CONFIDENTIAL TRANSMISSION MEMORY BOXES (PRINT PIN)	355
SETTING FOR F-CODE RELAY BROADCAST MEMORY BOXES (RECIPIENT)	356
EDITING AND DELETING A MEMORY BOX	357
PRINTING PROGRAMMED INFORMATION	357
TROUBLESHOOTING	358
WHEN A TRANSACTION REPORT IS PRINTED	359
Information appearing in the TYPE/NOTE column	359
VIEWING THE COMMUNICATION ACTIVITY REPORT	360
WHEN AN ALARM SOUNDS AND A WARNING MESSAGE IS DISPLAYED	360
Message screen (Alarm)	360
Meaning of message	360
Action	360
Page	360
PROBLEMS AND SOLUTIONS	361
Problem	361
Check	361
Solution	361
Page	361
KEY OPERATOR PROGRAMS	364
KEY OPERATOR PROGRAMS	365
KEY OPERATOR PROGRAM LIST	365
OPERATION SETTINGS	365
FAX SETTINGS	365
Fax default settings	365
Fax send settings	365
Fax receive settings	365
Fax polling security	365
USING THE KEY OPERATOR PROGRAMS	366
Supplementary explanation of key operation for key operator programs	366
KEY OPERATOR PROGRAMS	367
OPERATION SETTINGS	367
Default display settings	367
The number of direct address/sender keys displayed setting	367
Must input next address key at broadcast setting	367
The number of file name/subject keys displayed setting (when the network scanner option is installed)	367
Initial resolution setting	367
Scan complete sound setting	368
Default exposure settings	368
FAX SETTINGS	368
Fax default settings	368
Fax own number and name set	368
Dial mode setting (Setting your line type)	368
Auto wake up print	368
Pause time setting	369
Speaker volume settings	369
Original print on transaction report	369
Remote reception number setting (only when extension phone is connected)	369
Transaction report print select setting	369
Activity report print select setting	369
ECM (This setting is only effective if the other machine is a G3 machine that supports ECM)	370
Distinctive ring detection	370
Disable of fax number direct entry	370
Fax send settings	370
Auto reduction sending setting	370
Rotation sending setting	370
Printing page number at receiver	370
Call timer at memory sending	371
Date/own number print position setting	371
Quick on line sending	371
Recall in case of line busy	371
Recall in case of communication error	371
Fax receive settings	372
Auto receive reduce setting	372
Number of calls in auto reception	372
Duplex reception setting (only when the duplex module option is installed)	372
Print style setting	372
Set the telephone number for data forwarding	372
Fax output tray setting	372
Anti junk fax setting	373
Entering anti junk fax numbers	373
Deleting an anti junk fax number	373
Fax polling security	373
Polling security setting	373
Passcode number setting	373
Programming passcode numbers	373
Deleting a passcode	374
PRINTING OUT SETTINGS	374
APPENDIX	376
SPECIFICATIONS	377
Some discrepancies may exist in the illustrations and content due to improvements to the machine.	377

Match case Limit results 1 per page

7-4

PROBLEMS AND SOLUTIONS

If you experience a problem with the fax function, first check the following table. If you cannot solve the problem using

the following table, see chapter 6 of the Operation Manual (for general information and copier operation).

Problem

Check

Solution

Page

The machine does

not operate.

Is the fax power switch turned on?

Turn on the fax power

switch.

"Fax

power

switch",

page 0-4.

Dialing

not

possible.

Is the correct dial mode set for

your line?

Check your line and set the

correct dial mode.

"Dial

mode

setting

(Setting your line type)",

page 8-5.

Is the telephone line properly

connected?

Check the connections.

"Line connection", page

0-4.

Is the machine power switch

turned on?

Turn the machine power

switch on.

Operation manual (for

general information and

copier operation), page

1-17.

Is the machine in fax mode?

Press the [IMAGE SEND]

key to set the machine to

fax mode.

"BASIC

PROCEDURE

FOR

SENDING

FAXES", page 2-2.

The

receiving

machine

does

not

receive your fax.

Does the receiving fax machine

have paper?

Check with the operator of

the receiving machine.

Does

the

receiving

machine

support G3 transmission?

Are

the

sub-address

and

passcode correct?

Is the receiving machine ready to

receive?

Was the original size detected

correctly?

Check

the

transmittable

sizes.

"CHECKING THE SIZE

LOADED

ORIGINAL", page 1-8.

The

transmitted

image

prints

out

blank at the receiving

side.

Was the original placed so that the

correct side is scanned?

Make sure the original is

placed so that the correct

side is scanned.

"LOADING

DOCUMENT", page 1-7.

If the receiving machine is using

thermal paper, was the thermal

paper loaded with the wrong side

out?

Check with the operator of

the other machine.

The

transmitted

image is distorted.

Were line conditions poor due to

thunder or another reason?

Try the transmission again.

Were the resolution and exposure

settings suitable?

Check the resolution and

exposure settings.

"SELECTING

RESOLUTION

AND

EXPOSURE

SETTINGS", pages 1-10

and 1-11.

Transmission

does

not take place at the

specified time.

Is the machine's clock set to the

correct time?

Set the clock to the correct

time.

Operation manual (for

general information and

copier operation), page

2-12.