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Sonos ZP80 User Guide - Page 161

ZonePlayer isn’t operating properly, Music, System Settings, About Your Digital Music System, reset

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A-4 Sonos Digital Music System User Guide 4. DHCP/AutoIP Issues It is possible that the ZonePlayer or PC has failed to obtain a valid IP address for your network. This can be caused if the DHCP server on your router is unable to lease an IP address to the ZonePlayer, forcing the ZonePlayer to use Auto IP. You can use the Controller to determine the IP address of your ZonePlayers by pressing the Music button, and then selecting System Settings>About Your Digital Music System. Check the IP address of your computer and make sure the first two numbers of the ZonePlayer and the PC's IP addresses are the same. For example the PC might have an IP address of 192.168.0.100 and the ZonePlayer an IP address of 192.168.0.101. The first two numbers of the IP address match so they are on the same network and both have received their IP address from a DHCP server. If the PC had an IP address of 192.168.0.100 and the ZonePlayer had an IP address of 169.254.11.23 then you'd know there is a problem because the first two numbers don't match. If this is the case then you need to reset your router and the ZonePlayer and try again. Go to our Web site at http://faq.sonos.com/dcrsf for additional assistance. ZonePlayer isn't operating properly • If the ZonePlayer status indicator is not lit and no sound is produced when the unit is plugged in, check the insertion of the power cord. • Check to ensure that the ZonePlayer Status indicator on the front of the ZonePlayer is illuminated and solid white. If it is flashing or solid amber, see ZonePlayer has stopped playing music. • Check to ensure that the green link light is lit on the Ethernet switch on the rear panel of the ZonePlayer wired to your network. • Move the Controller closer to the unit. • Check to ensure there are no obstacles to impede wireless operation. • Check your network connections. • The ZonePlayer may need to be reset. Disconnect the power cord for 5 seconds, and then reconnect. Wait for the ZonePlayer to restart. • If none of these work, the ZonePlayer may need to be factory reset. Disconnect power, and then reconnect while pressing and holding the Mute button until the Mute indicator light begins to flash amber. Use the Controller or the Desktop Controller software to add it to your music system again.

Section	Page
Overview	7
Your Computer Requirements	7
Technical Support	8
Additional Information	9
System Registration	9
Language Preference	9
Available Music Sources	10
Music Library Preferences	11
Sort folders by preference	11
Compilation albums	12
Windows Shortcut Keys	16
Macintosh Shortcut Keys	17
ZonePlayer Setup and Operation	19
1-2-3 Setup	19
Easy as 1-2-3 Setup	19
Step 1: Connect first ZonePlayer to home network	20
Step 2: Install software	25
Step 3: Add Controller	25
Adding More Sonos Components	26
Renaming a ZonePlayer	28
Turning Off White Status Indicator	29
Changing a ZonePlayer’s Operating Mode	30
Equalization (Sound Settings)	31
Turning Off Music System	31
Using Line-out	31
Using Line-in	34
Connecting a music source	34
Changing the line-in encoding setting	36
ZonePlayer Front Panel	38
ZonePlayer 100 Rear Panel Connectors	40
ZonePlayer 80 Rear Panel Connectors	42
Windows® Desktop Controller	44
Sonos Setup Wizard	44
Sonos Desktop Controller	46
Playback Controls	47
Controlling the Volume	47
Managing Zones	48
Zone Groups	49
Managing the Music Queue	50
Clock and Alarms	51
Your Music Library	53
Making library selections	54
Imported playlists	54
Managing music folders	55
Music Services	57
Audible	59
Adding Audible to your Sonos System	60
Pandora	61
Rhapsody	67
Windows Media Player 11	72
Sonos Playlists	74
Internet Radio	75
Software Updates	77
Setting software update preferences	77
Downloading software updates	77
Additional Preferences	78
Selecting a different wireless channel	78
Line-in encoding	79
Firewall Information	79
Microsoft Windows Firewall	80
Zone Alarm (free version)	80
Zone Alarm Pro	81
McAfee Personal Firewall Plus	81
Norton Personal Firewall	81
ISS Black Ice Protection	82
Macintosh® Desktop Controller	84
Sonos Setup Assistant	84
Where is your music stored?	85
Macintosh Desktop Controller	87
DCR Playback Controls	88
Controlling the Volume (DCR)	88
Muting all zones (DCR)	89
Adjusting sound settings (DCR)	89
Managing Zones (DCR)	89
Managing Music Queue (DCR)	91
Clock and Alarms	92
Setting date and time	92
Alarms	92
Setting a sleep timer	93
Your music library	94
Making music selections (DCR)	94
Imported playlists (DCR)	95
Managing Music Folders (DCR)	96
Music services	98
Options	98
Audible	100
Pandora	101
Rhapsody	107
Sonos Playlists (DCR)	111
Internet Radio (DCR)	111
Software Updates (DCR)	113
Additional Settings (DCR)	114
Selecting different wireless channel (DCR)	114
Line-In encoding	115
Uninstalling	116
Firewall Information	116
Mac OS X’s built-in firewall for 10.3	116
Mac OS X’s built-in firewall for 10.4	117
Norton Personal Firewall for Mac OS X	117
Internet Security Barrier for Mac OS X	118
Enabling Windows File Sharing	118
Using the Sonos® Controller	119
Connecting the Controller	119
Battery Charging	120
Using the Controller	122
Navigation	122
Playback	123
Volume control	124
Sensors and indicators	124
Sleep modes	125
Clock and Alarms	125
Online Updates	128
Adjusting Controller Settings	130
Additional Settings	132
Controller - Volume Settings	134
Muting zone or zone group	134
Muting all zones (Controller)	135
Managing Zones	136
Zone groups	137
Linking a zone	137
Dropping a zone	138
Music Library	138
Selecting music from the music library	139
Playing music from imported playlists	141
Music Services	142
Pandora	142
Rhapsody	146
Internet Radio (Controller)	149
Sonos Playlists (Controller)	149
Managing Your Music Queue (Controller)	151
What is a music queue?	151
Moving a track	151
Removing a track	152
Clearing the music queue	152
Changing the play mode	152
Viewing large album art	154
Music Library Management (Controller)	154
Viewing shared folders	154
Adding a shared folder from the list	155
Adding a shared folder not displayed	155
Stop accessing a shared folder	156
Updating the music index (Controller)	156
Tips and Troubleshooting	158
Basic Troubleshooting	158
Desktop Controller software won’t run	158
I’ve recently upgraded to Windows Vista and my music doesn’t play	158
ZonePlayer not detected during setup	159
ZonePlayer isn’t operating properly	161
ZonePlayer status indicator lit, but no sound	162
ZonePlayer volume level reduces	162
ZonePlayer has stopped playing music	162
Sound produced from only one speaker	162
Cannot access Internet radio, online updates, or registration	162
There’s a delay when I play music from an external music source	163
Controller screen is frozen	163
Zones do not display properly	163
Controller acting sluggish	164
Controller doesn’t work in some parts of my home	164
Music stops when I use my 2.4 GHz cordless phone	164
Wrong album art displayed	164
Some Internet radio stations don’t play	164
Can I Eliminate The First Wire?	165
Resetting the Desktop Controller	165
ZonePlayer Status Indicator Explanations	167
About Your Music System	169
Support Diagnostics	169
Can’t Find What You’re Looking For?	169
Sonos Device Specifications	170
Sonos ZonePlayer 100	170
Sonos ZonePlayer 80	172
Sonos Controller CR100	174
Sonos Loudspeaker SP100	175
Sonos Setup Using Controller	176
System Setup Using the Controller	176
Setup with a NAS Device (no router)	179
A	181
B	182
C	182
D	184
E	184
F	185
G	185
H	185
I	185
K	186
L	186
M	186
N	187
O	188
P	188
R	188
S	189
T	191
U	192
V	192
W	192

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Sonos Digital Music System User Guide

A-4

4. DHCP/AutoIP Issues

It is possible that the ZonePlayer or PC has failed to obtain a valid IP address for your

network. This can be caused if the DHCP server on your router is unable to lease an IP

address to the ZonePlayer, forcing the ZonePlayer to use Auto IP. You can use the

Controller to determine the IP address of your ZonePlayers by pressing the

Music

button, and then selecting

System Settings

About Your Digital Music System

Check the IP address of your computer and make sure the first two numbers of the

ZonePlayer and the PC's IP addresses are the same. For example the PC might have an

IP address of 192.168.0.100 and the ZonePlayer an IP address of 192.168.0.101. The first

two numbers of the IP address match so they are on the same network and both have

received their IP address from a DHCP server. If the PC had an IP address of

192.168.0.100 and the ZonePlayer had an IP address of 169.254.11.23 then you’d know

there is a problem because the first two numbers don't match. If this is the case then

you need to reset your router and the ZonePlayer and try again.

Go to our Web site at

http://faq.sonos.com/dcrsf

for additional assistance.

ZonePlayer isn’t operating properly

•

If the ZonePlayer status indicator is not lit and no sound is produced when the

unit is plugged in, check the insertion of the power cord.

•

Check to ensure that the ZonePlayer Status indicator on the front of the Zone-

Player is illuminated and solid white. If it is flashing or solid amber, see ZonePlay-

er has stopped playing music.

•

Check to ensure that the green link light is lit on the Ethernet switch on the rear

panel of the ZonePlayer wired to your network.

•

Move the Controller closer to the unit.

•

Check to ensure there are no obstacles to impede wireless operation.

•

Check your network connections.

•

The ZonePlayer may need to be

reset

. Disconnect the power cord for 5 seconds,

and then reconnect. Wait for the ZonePlayer to restart.

•

If none of these work, the

ZonePlayer may need to be factory reset

. Discon-

nect power, and then reconnect while pressing and holding the

Mute

button

until the

Mute indicator

light begins to flash amber. Use the Controller or the

Desktop Controller software to add it to your music system again.