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Sonos ZP80 User Guide - Page 168

Customer Support to, A, Tips and Troubleshooting

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Chapter A: Tips and Troubleshooting Long amber, short white, repeat ZonePlayer fault shutdown (mute) Solid or flashing red Diagnostics mode A-11 If the fault condition (above) is not remedied, the ZonePlayer will automatically mute itself to prevent damage to the ZonePlayer. You may be instructed to enter Diagnostics mode by a technician when you call Customer Support to report a problem. If you accidentally enter diagnostics mode, press the Mute button to exit.

Section	Page
Overview	7
Your Computer Requirements	7
Technical Support	8
Additional Information	9
System Registration	9
Language Preference	9
Available Music Sources	10
Music Library Preferences	11
Sort folders by preference	11
Compilation albums	12
Windows Shortcut Keys	16
Macintosh Shortcut Keys	17
ZonePlayer Setup and Operation	19
1-2-3 Setup	19
Easy as 1-2-3 Setup	19
Step 1: Connect first ZonePlayer to home network	20
Step 2: Install software	25
Step 3: Add Controller	25
Adding More Sonos Components	26
Renaming a ZonePlayer	28
Turning Off White Status Indicator	29
Changing a ZonePlayer’s Operating Mode	30
Equalization (Sound Settings)	31
Turning Off Music System	31
Using Line-out	31
Using Line-in	34
Connecting a music source	34
Changing the line-in encoding setting	36
ZonePlayer Front Panel	38
ZonePlayer 100 Rear Panel Connectors	40
ZonePlayer 80 Rear Panel Connectors	42
Windows® Desktop Controller	44
Sonos Setup Wizard	44
Sonos Desktop Controller	46
Playback Controls	47
Controlling the Volume	47
Managing Zones	48
Zone Groups	49
Managing the Music Queue	50
Clock and Alarms	51
Your Music Library	53
Making library selections	54
Imported playlists	54
Managing music folders	55
Music Services	57
Audible	59
Adding Audible to your Sonos System	60
Pandora	61
Rhapsody	67
Windows Media Player 11	72
Sonos Playlists	74
Internet Radio	75
Software Updates	77
Setting software update preferences	77
Downloading software updates	77
Additional Preferences	78
Selecting a different wireless channel	78
Line-in encoding	79
Firewall Information	79
Microsoft Windows Firewall	80
Zone Alarm (free version)	80
Zone Alarm Pro	81
McAfee Personal Firewall Plus	81
Norton Personal Firewall	81
ISS Black Ice Protection	82
Macintosh® Desktop Controller	84
Sonos Setup Assistant	84
Where is your music stored?	85
Macintosh Desktop Controller	87
DCR Playback Controls	88
Controlling the Volume (DCR)	88
Muting all zones (DCR)	89
Adjusting sound settings (DCR)	89
Managing Zones (DCR)	89
Managing Music Queue (DCR)	91
Clock and Alarms	92
Setting date and time	92
Alarms	92
Setting a sleep timer	93
Your music library	94
Making music selections (DCR)	94
Imported playlists (DCR)	95
Managing Music Folders (DCR)	96
Music services	98
Options	98
Audible	100
Pandora	101
Rhapsody	107
Sonos Playlists (DCR)	111
Internet Radio (DCR)	111
Software Updates (DCR)	113
Additional Settings (DCR)	114
Selecting different wireless channel (DCR)	114
Line-In encoding	115
Uninstalling	116
Firewall Information	116
Mac OS X’s built-in firewall for 10.3	116
Mac OS X’s built-in firewall for 10.4	117
Norton Personal Firewall for Mac OS X	117
Internet Security Barrier for Mac OS X	118
Enabling Windows File Sharing	118
Using the Sonos® Controller	119
Connecting the Controller	119
Battery Charging	120
Using the Controller	122
Navigation	122
Playback	123
Volume control	124
Sensors and indicators	124
Sleep modes	125
Clock and Alarms	125
Online Updates	128
Adjusting Controller Settings	130
Additional Settings	132
Controller - Volume Settings	134
Muting zone or zone group	134
Muting all zones (Controller)	135
Managing Zones	136
Zone groups	137
Linking a zone	137
Dropping a zone	138
Music Library	138
Selecting music from the music library	139
Playing music from imported playlists	141
Music Services	142
Pandora	142
Rhapsody	146
Internet Radio (Controller)	149
Sonos Playlists (Controller)	149
Managing Your Music Queue (Controller)	151
What is a music queue?	151
Moving a track	151
Removing a track	152
Clearing the music queue	152
Changing the play mode	152
Viewing large album art	154
Music Library Management (Controller)	154
Viewing shared folders	154
Adding a shared folder from the list	155
Adding a shared folder not displayed	155
Stop accessing a shared folder	156
Updating the music index (Controller)	156
Tips and Troubleshooting	158
Basic Troubleshooting	158
Desktop Controller software won’t run	158
I’ve recently upgraded to Windows Vista and my music doesn’t play	158
ZonePlayer not detected during setup	159
ZonePlayer isn’t operating properly	161
ZonePlayer status indicator lit, but no sound	162
ZonePlayer volume level reduces	162
ZonePlayer has stopped playing music	162
Sound produced from only one speaker	162
Cannot access Internet radio, online updates, or registration	162
There’s a delay when I play music from an external music source	163
Controller screen is frozen	163
Zones do not display properly	163
Controller acting sluggish	164
Controller doesn’t work in some parts of my home	164
Music stops when I use my 2.4 GHz cordless phone	164
Wrong album art displayed	164
Some Internet radio stations don’t play	164
Can I Eliminate The First Wire?	165
Resetting the Desktop Controller	165
ZonePlayer Status Indicator Explanations	167
About Your Music System	169
Support Diagnostics	169
Can’t Find What You’re Looking For?	169
Sonos Device Specifications	170
Sonos ZonePlayer 100	170
Sonos ZonePlayer 80	172
Sonos Controller CR100	174
Sonos Loudspeaker SP100	175
Sonos Setup Using Controller	176
System Setup Using the Controller	176
Setup with a NAS Device (no router)	179
A	181
B	182
C	182
D	184
E	184
F	185
G	185
H	185
I	185
K	186
L	186
M	186
N	187
O	188
P	188
R	188
S	189
T	191
U	192
V	192
W	192