Sony MVC-CD500 Operating Instructions - Page 104
Use the AC Adaptor Install PTP Manager - disc error
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104 Symptom Your computer does not recognize your camera. You cannot copy images. The image cannot be played back on a computer. The image cannot be played back through the CD-ROM drive of your computer. Cause Solution • The camera is turned off. • The battery level is low. • You are not using the supplied USB cable. • The USB cable is not connected firmly. • The camera was connected to a computer with the USB cable before installing PTP Manager, so the device was not recognized by the computer. • The USB connectors on your computer are connected to other equipment besides the keyboard, the mouse, and your camera. • PTP Manager is not installed. • The camera is not connected directly to your computer. p Turn on the camera (page 15). p Use the AC Adaptor (page 14). p Use the supplied USB cable (page 93). p Disconnect the USB cable, and connect it again firmly. Make sure that "USB Mode" is displayed on the screen (page 94). p Delete the device which is not recognized, then install PTP Manager (pages 95 and 91). p Disconnect the USB cables except for the ones connected to the keyboard, the mouse, and your camera. p Install PTP Manager (page 91). p Connect the camera directly to your computer without passing through a USB hub or other device. • The camera is not correctly connected to your computer. • You are not using the correct copy procedure for your OS. - p Connect the camera and your computer correctly using the USB cable (page 93). p Follow the designated copy procedure for your OS (pages 94, 96 and 97). p If you are using the "ImageMixer Ver. 1.5 for Sony" application software, click on HELP. - p If you are using the "ImageMixer Ver. 1.5 for Sony" application software, click on HELP. - p Consult the computer or software manufacturer. • The disc has not been finalized. p Finalize the disc (page 85). • Vibration caused an error during recording. p You may be able to view the image if you connect the camera to your computer with the USB cable. • The CD-ROM drive does not support the packet- p Consult the computer or the CD-ROM drive manufacturer. write system. • The CD-ROM drive does not support the p Consult the computer or the CD-ROM drive manufacturer. MultiRead. • The disc may be scratched or dirty. p Clean the disc if the disc is dirty. When the disc is scratched replace the disc. - p Causes not described above have occurred, consult the computer or software manufacturer.