Sony WF-C500 Help Guide - Page 104

No sound, no sound from one side

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Help Guide Wireless Stereo Headset WF-C500 No sound, no sound from one side Common Pair the headset and the Bluetooth device again. Charge the charging case. Set the headset into the charging case. You may be able to resolve some issues by setting the headset into the charging case. Restart the smartphone or the computer you use. Reset the headset. Initialize the headset, and pair the headset and the device again. When connecting to a computer If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a Bluetooth device. When there is no sound on only one side Depending on the smartphone app or computer application (which requires HFP (Hands-free Profile)/HSP (Headset Profile)), you may hear a voice from only one unit. Related Topic Using only one unit of the headset How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection Resetting the headset Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation 104

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Help Guide
Wireless Stereo Headset
WF-C500
No sound, no sound from one side
Common
Pair the headset and the Bluetooth device again.
Charge the charging case.
Set the headset into the charging case.
You may be able to resolve some issues by setting the headset into the charging case.
Restart the smartphone or the computer you use.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
When connecting to a computer
If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a
Bluetooth device.
When there is no sound on only one side
Depending on the smartphone app or computer application (which requires HFP (Hands-free Profile)/HSP (Headset
Profile)), you may hear a voice from only one unit.
Related Topic
Using only one unit of the headset
How to make a wireless connection to Bluetooth devices
Listening to music from a device via Bluetooth connection
Resetting the headset
Initializing the headset to restore factory settings
5-030-793-11(1) Copyright 2021 Sony Corporation
104