Sony WF-C500 Help Guide - Page 4

Troubleshooting, Specifications

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Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging Unable to turn on the headset. Charging cannot be done. The available operating time is short, the battery power does not last long. Charging time is too long. Sound No sound, no sound from one side Low sound level Low sound quality Sound skips frequently. Noise is heard during music playback. Bluetooth connection Pairing cannot be done. Unable to make a Bluetooth connection. The headset does not operate properly. Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller's side. Others Earbud tips are damaged or lost. An earache occurs Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 5-030-793-11(1) Copyright 2021 Sony Corporation 4

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5-030-793-11(1) Copyright 2021 Sony Corporation
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
The available operating time is short, the battery power does not last long.
Charging time is too long.
Sound
No sound, no sound from one side
Low sound level
Low sound quality
Sound skips frequently.
Noise is heard during music playback.
Bluetooth connection
Pairing cannot be done.
Unable to make a
Bluetooth
connection.
The headset does not operate properly.
Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on
the caller’s side.
Others
Earbud tips are damaged or lost.
An earache occurs
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
Specifications
Specifications
4