Section |
Page |
Getting Started |
5 |
Recommended Topics |
5 |
Using the remote control microphone |
5 |
Hint |
6 |
When you cannot search using your voice |
6 |
Note |
6 |
Displaying the picture in a small screen |
6 |
Displaying the picture as a small screen |
7 |
Note |
7 |
Closing the small screen or returning it to full screen |
7 |
Installing apps from the Google Play Store |
8 |
Note |
8 |
Hint |
8 |
About paid apps |
8 |
To delete an app |
8 |
Related topics |
8 |
Adjusting the picture quality |
8 |
Note |
9 |
Picture |
9 |
Screen |
10 |
Adjusting the sound quality |
10 |
Note |
10 |
Using the Help Guide |
12 |
Help Guide versions |
12 |
Note |
12 |
Hint |
12 |
Related topics |
12 |
Remote control |
13 |
Using the remote control |
13 |
To return to the previous screen |
13 |
Hint |
13 |
Related topics |
13 |
Functions of the remote control buttons |
14 |
Upper buttons on the remote control |
14 |
Related topics |
14 |
Middle buttons on the remote control |
15 |
Related topics |
15 |
Lower buttons on the remote control |
15 |
Hint |
16 |
Related topics |
16 |
Connecting terminal |
16 |
Note |
17 |
Note |
17 |
Note |
17 |
Note |
17 |
Note |
18 |
Using voice recognition features |
18 |
Using the remote control microphone |
18 |
Hint |
19 |
When you cannot search using your voice |
19 |
Note |
19 |
Using the built-in MIC (only TVs with a built-in MIC) |
19 |
Hint |
20 |
If [Operational response] is available in the menu (LED for voice function models) |
20 |
If [Illumination LED] is available in the menu (Illumination LED models) |
20 |
Note |
21 |
Hint |
21 |
Related topics |
21 |
Keeping the TV updated |
21 |
Introducing Android TV™ |
21 |
Displaying the picture in a small screen |
21 |
Displaying the picture as a small screen |
21 |
Note |
22 |
Closing the small screen or returning it to full screen |
22 |
Installing apps from the Google Play Store |
22 |
Note |
22 |
Hint |
22 |
About paid apps |
23 |
To delete an app |
23 |
Related topics |
23 |
Moving apps to a USB memory device |
23 |
Note |
23 |
Hint |
24 |
To remove a USB memory device |
24 |
Note |
24 |
Viewing Internet media |
24 |
Note |
24 |
Related topics |
24 |
Enjoying safe apps and video streaming services (Security & restrictions) |
24 |
Note |
25 |
Hint |
25 |
Basic Operations |
25 |
Home menu |
25 |
Search, Notifications, Inputs, Timers, and Settings (A) |
26 |
Apps (B) |
26 |
Play Next (C) |
26 |
Note |
26 |
Channels (D) |
26 |
Hint |
26 |
Customize channels (E) |
26 |
Hint |
26 |
Using the TV menu |
27 |
Note |
27 |
Hint |
27 |
Using the Quick Settings |
27 |
Note |
27 |
To change the settings that are displayed |
28 |
Hint |
28 |
Selecting inputs |
28 |
Note |
28 |
To edit the input items |
28 |
Hint |
29 |
Switching from the Home Menu |
29 |
Changing the picture and sound quality to your preferences |
29 |
Adjusting the picture quality |
29 |
Note |
29 |
Picture |
29 |
Screen |
31 |
“Picture” advanced settings |
31 |
Note |
31 |
[Picture mode] settings |
31 |
[Brightness] settings |
31 |
[Color] settings |
32 |
[Clarity] settings |
32 |
Hint |
32 |
Related topics |
32 |
Adjusting the sound quality |
32 |
Note |
32 |
“Sound” advanced settings |
34 |
Note |
34 |
[Sound mode] settings |
34 |
[Sound customization] |
34 |
[Volume level] |
35 |
Related topics |
35 |
How the LED lights up |
35 |
If there is [Operational response] in the menu |
35 |
Hint |
35 |
If there is [Illumination LED] in the menu |
35 |
Illumination LED |
35 |
Built-in MIC LED (only TVs with a built-in MIC) |
36 |
Related topics |
36 |
Accessibility features |
36 |
Note |
36 |
Hint |
36 |
Support Site |
37 |
Trademark information |
37 |
Watching TV |
38 |
Watching TV programs |
38 |
Using the program guide |
38 |
Hint |
38 |
Related topics |
38 |
Using interactive broadcast TV services |
38 |
To use Ginga service (Ginga models only) |
38 |
Useful features when watching TV |
39 |
Using the TV with Other Devices |
39 |
USB devices |
39 |
Playing content stored on a USB device |
40 |
Connecting a USB device |
40 |
Enjoy photos/music/movies stored on a USB device |
40 |
To check the supported file formats |
40 |
Note |
40 |
Hint |
40 |
Related topics |
40 |
Information about USB devices used for storing photos and music |
41 |
Related topics |
41 |
Supported files and formats |
41 |
Photos |
41 |
Other supported files and formats |
41 |
Music |
41 |
mp4 |
42 |
Extension: *.mp4 / *.m4a |
42 |
3gpp |
42 |
Extension: *.3gp / *.3g2 |
42 |
Asf |
42 |
Extension: *.wma |
42 |
ogg |
42 |
Extension: *.ogg |
42 |
Other |
42 |
Extension: *.mp3 |
42 |
Extension: *.wav |
42 |
Extension: *.flac |
43 |
Extension: *.aac |
43 |
Other supported files and formats |
43 |
Videos |
43 |
MPEG1 (*.mpg / *.mpe / *.mpeg) |
43 |
MPEG2PS (*.mpg / *.mpe / *.mpeg) |
43 |
MPEG2TS |
43 |
Extension : *.m2t |
43 |
Extension : *.m2ts / *.mts |
44 |
MP4 (*.mp4) |
44 |
avi (*.avi) |
44 |
Asf (*.asf / *.wmv) |
44 |
MKV (*.mkv) |
45 |
3gpp (*.3gp / *.3g2) |
45 |
MOV (*.mov) |
46 |
WebM (*.webm) |
46 |
Other supported files and formats |
46 |
Audio sampling rates (for videos) |
46 |
Other supported files and formats |
47 |
External subtitles |
47 |
Other supported files and formats |
47 |
Blu-ray and DVD players |
47 |
Connecting a Blu-ray or DVD player |
48 |
Note |
48 |
Hint |
48 |
HDMI connection |
48 |
Component video connection |
48 |
Composite connection |
49 |
When using an Analog Extension cable |
49 |
Cable that connects to the video input jack |
49 |
Related topics |
50 |
Watching Blu-ray and DVD discs |
50 |
Hint |
50 |
Related topics |
50 |
Cable/satellite box |
50 |
Connecting a cable/satellite box |
51 |
How to control the cable/satellite box using the TV remote control |
51 |
Note |
51 |
Related topics |
51 |
Displaying the iPhone/smartphone or iPad/tablet app screen on the TV |
51 |
Using Google Cast |
51 |
Note |
52 |
Using AirPlay |
52 |
Hint |
52 |
Note |
52 |
Related topics |
52 |
Computers, cameras, and camcorders |
52 |
Connecting a computer and viewing stored content |
52 |
To connect a computer |
52 |
To check the video signal specifications |
53 |
To view content stored on a computer |
53 |
To check the supported file formats |
53 |
Note |
53 |
Connecting a camera or camcorder and viewing stored content |
53 |
To connect a camera or camcorder |
53 |
To view content stored on a digital still camera/camcorder |
54 |
To check the supported file formats |
54 |
Hint |
54 |
Related topics |
54 |
Computer video signal specifications |
54 |
Note |
54 |
Audio system (such as an AV receiver or sound bar) |
54 |
Outputting audio from an audio system |
55 |
Note |
55 |
Connection using an HDMI cable |
55 |
Related topics |
55 |
Connecting an audio system |
55 |
Note |
55 |
HDMI connection (ARC supported) |
55 |
Note |
56 |
HDMI connection (eARC supported) |
56 |
Note |
56 |
Digital optical cable connection |
56 |
Hint |
57 |
Related topics |
57 |
Adjusting an audio system |
57 |
Adjusting an audio system connected with an HDMI cable or digital optical cable |
57 |
Note |
57 |
Hint |
57 |
Related topics |
58 |
Using the TV as a center speaker (only models with TV center speaker mode) |
58 |
Speaker cable connection |
58 |
Note |
59 |
Related topics |
59 |
Pass-through audio formats supported with eARC |
59 |
Related topics |
59 |
Bluetooth devices |
59 |
Connecting a Bluetooth device |
59 |
To pair the TV with a Bluetooth device |
60 |
To connect to a paired Bluetooth device |
60 |
Related topics |
60 |
Adjusting the AV sync setting |
60 |
Hint |
60 |
Note |
60 |
Supported Bluetooth profiles |
61 |
Related topics |
61 |
BRAVIA Sync-compatible devices |
61 |
BRAVIA Sync overview |
61 |
Related topics |
62 |
Using features available for BRAVIA Sync-compatible devices |
62 |
Blu-ray/DVD player |
62 |
AV receiver |
62 |
Video camera |
62 |
Note |
62 |
Related topics |
63 |
Adjusting BRAVIA Sync settings |
63 |
Available options |
63 |
To use the Sync Menu |
63 |
Hint |
63 |
Related topics |
63 |
Viewing pictures in 4K/8K from compatible devices |
64 |
Viewing pictures in 4K resolution |
64 |
To view pictures stored on a USB device or network device in 4K resolution |
64 |
To view pictures stored on a digital still camera/camcorder |
64 |
To check the supported file formats |
64 |
To view pictures in 4K resolution with higher quality |
65 |
Note |
65 |
Related topics |
65 |
Settings for viewing pictures in 4K resolution with higher quality |
65 |
HDMI signal format |
65 |
Note |
65 |
Related topics |
65 |
Viewing pictures in 8K resolution (8K models only) |
66 |
To view pictures stored on a USB device or network device in 8K resolution |
66 |
To view pictures stored on a digital still camera/camcorder |
66 |
To check the supported file formats |
66 |
To view pictures in 8K resolution |
66 |
Note |
66 |
Related topics |
67 |
Settings for viewing pictures in 8K resolution (8K models only) |
67 |
HDMI signal format |
67 |
HDMI IN 4 |
67 |
HDMI IN 1/2/3 |
67 |
Note |
67 |
Related topics |
68 |
Connecting to a Network |
68 |
Connecting to a network using a LAN cable |
68 |
Connecting to a network using a LAN cable |
68 |
Note |
68 |
Related topics |
68 |
Connecting to a network using a wireless connection |
69 |
Using Wi-Fi to connect the TV to the Internet/Network |
69 |
To turn off the built-in wireless LAN |
69 |
Hint |
69 |
Note |
70 |
Related topics |
70 |
Using Wi-Fi Direct to connect to the TV (no wireless router required) |
70 |
If connection is not successful |
71 |
To connect another device |
71 |
To change the name of the TV shown on the connected device |
71 |
To list connected devices/deregister devices |
71 |
Home network features |
71 |
Adjusting home network settings |
71 |
To check the server connection |
71 |
To use the renderer function |
71 |
To use the remote device |
72 |
Playing content from a computer |
72 |
To check the supported file formats |
72 |
Note |
72 |
Related topics |
72 |
Playing content from a media server |
72 |
Related topics |
73 |
Settings |
73 |
Watching TV |
73 |
Available options |
73 |
Note |
73 |
Display & Sound |
74 |
Available options |
74 |
Network & Internet |
74 |
Accounts & Sign In |
74 |
Available options |
74 |
Apps |
75 |
Device Preferences |
75 |
Available options |
75 |
Remotes & Accessories |
76 |
Available options |
76 |
Timers |
76 |
To set the on timer |
76 |
To set the sleep timer |
76 |
Note |
77 |
Troubleshooting |
77 |
Start here |
77 |
Self diagnostics |
77 |
Check if the TV is working properly. |
77 |
Hint |
77 |
If the problem persists, try the following. |
77 |
Software updates |
78 |
To check for software updates automatically |
78 |
Hint |
78 |
Note |
78 |
Updating software via USB storage device |
78 |
Related topics |
78 |
If a full reset (restart) of the TV is required |
78 |
Power Reset |
78 |
Hint |
79 |
Factory data reset |
79 |
Note |
79 |
Frequently Asked Questions for Troubleshooting |
79 |
Picture (quality)/screen |
79 |
No color/Dark picture/Color is not correct/Picture is too bright. |
80 |
Note |
80 |
Related topics |
80 |
Distorted picture./The screen flickers. |
80 |
Check the connection and position of the antenna and peripheral devices |
80 |
Check the [Motion] setting |
80 |
Related topics |
80 |
The screen suddenly changes to a video you do not recognize while watching TV. |
81 |
A black box appears on the screen. |
81 |
There are banners/tickers at the top or bottom of the screen. |
81 |
High resolution HDR pictures are not displayed. |
81 |
A message about an app asking for permission to access a TV function is displayed. |
81 |
OLED panel (only models equipped with an OLED panel) |
81 |
The screen becomes darker after a certain period of time. (only models equipped with an OLED panel) |
82 |
The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel) |
82 |
You are concerned about an image retention. (only models equipped with an OLED panel) |
82 |
Hint |
82 |
Note |
82 |
A white line appears on the screen. (only models equipped with an OLED panel) |
83 |
A message about running panel refresh is displayed. (only models equipped with an OLED panel) |
83 |
If panel refresh is not completed |
83 |
Note |
83 |
Keyboard |
83 |
You cannot operate the current screen after the on-screen keyboard is displayed. |
83 |
Broadcast reception |
83 |
Check these things first to troubleshoot your TV reception. |
84 |
Hint |
84 |
Related topics |
84 |
Block noise or an error message appears and you cannot watch broadcasts. |
84 |
Ghosting or double images appear. |
84 |
Related topics |
84 |
Only snow noise or a black picture appears on the screen. |
85 |
Related topics |
85 |
There is picture or sound noise when viewing an analog TV channel. |
85 |
Related topics |
85 |
Some channels are blank. |
85 |
Related topics |
85 |
Poor reception or poor picture quality with digital broadcasts. |
85 |
Related topics |
86 |
You cannot view digital channels. |
86 |
Related topics |
86 |
You cannot receive or select channels. |
86 |
Related topics |
86 |
Some digital cable channels are not displayed. |
86 |
Related topics |
86 |
Broadcast HD formats have poor quality. |
87 |
Related topics |
87 |
Sound |
87 |
No sound but good picture. |
87 |
Related topics |
87 |
Audio noise. |
88 |
Related topics |
88 |
No audio or low audio with a home theater system. |
88 |
Related topics |
88 |
Distorted sound. |
88 |
Related topics |
88 |
You want to output sound from both the headphones/Bluetooth audio device/audio system and the TV speakers. |
88 |
To output sound from both the headphones/Bluetooth audio device and TV speakers |
89 |
To output sound from both an audio system connected via eARC/ARC and TV speakers |
89 |
You are concerned about a delay between the picture and sound. |
89 |
If a Bluetooth audio device is connected |
89 |
If a specific audio system is connected with an HDMI cable |
89 |
Related topics |
89 |
No TV sounds such as operation sound or audio response. |
89 |
You cannot establish an eARC connection. |
90 |
Related topics |
90 |
You cannot use voice search with the Google Assistant* with the built-in MIC (only TVs with a built-in MIC). |
90 |
You can hear a slight noise from the TV speakers (only models with TV center speaker mode). |
90 |
Network (Internet/home)/apps |
90 |
The TV cannot connect to the Internet/Network. |
90 |
Checking the status of the network connection |
91 |
Hint |
91 |
Note |
91 |
Related topics |
91 |
The picture and/or sound quality from streaming apps is poor. |
91 |
Hint |
92 |
Related topics |
92 |
Your TV cannot connect to the server. |
92 |
Related topics |
92 |
You can connect to the Internet, but not to certain apps and services. |
92 |
Hint |
92 |
Related topics |
93 |
Remote control/accessories |
93 |
The remote control does not operate. |
93 |
Check if the TV is working properly |
93 |
Check if the remote control is working properly |
93 |
Note |
93 |
Reset the remote control |
94 |
Note |
94 |
Related topics |
94 |
You want to disable the remote control backlight. (only remote controls that feature backlight) |
95 |
Power |
95 |
The TV cannot be turned off using the remote control. |
95 |
Note |
95 |
Hint |
95 |
Related topics |
96 |
The TV turns off automatically. |
96 |
Related topics |
96 |
The TV turns on automatically. |
96 |
Related topics |
96 |
After turning on the TV, it turns off immediately. (only models equipped with an OLED panel) |
96 |
The TV does not turn on. |
96 |
1. Check if the TV turns on with the remote control. |
96 |
2. Check if the TV turns on with the power button on the TV. |
97 |
3. Unplug the AC power cord (mains lead). |
97 |
Hint |
97 |
Related topics |
97 |
Connected devices |
97 |
No picture from a connected device. |
97 |
Related topics |
98 |
You cannot select a connected device in the Home Menu. |
98 |
Related topics |
98 |
Certain programs on digital sources display a loss of detail. |
98 |
Photo images or folders take time to display. |
98 |
Related topics |
98 |
You cannot find a connected BRAVIA Sync HDMI device. |
98 |
Related topics |
98 |
You cannot turn off the cable/satellite box using the TV's remote control. |
99 |
An external device (such as a cable/satellite box) cannot be controlled via the IR Blaster or the TV's remote control. (IR Blaster compatible models or cable/satellite box control compatible models only) |
99 |
Related topics |
99 |
Some media files in the USB device or server are not displayed. |
99 |
Related topics |
99 |
Operation cuts out, or a device does not work. |
99 |
Related topics |
100 |
Some paid content cannot be played. |
100 |
LED |
100 |
The illumination LED sometimes lights up. (only TVs with an illumination LED) |
100 |
You want to disable the LED so that it does not light up or blink. |
100 |
To turn off the illumination LED/white LED |
100 |
To turn off the built-in MIC LED (amber LED) (only TVs with a built-in MIC) |
100 |
Note |
101 |
When the LED/the illumination LED is flashing in red. |
101 |
Index |
101 |
TV programs |
101 |
Picture/display |
101 |
Sound/voice |
101 |
Remote control |
101 |
Connections |
101 |
External devices |
102 |
Apps |
102 |
File playback |
102 |