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Sony XBR-49X950H User Manual - Page 83

A white line appears on the screen. (only models equipped with an OLED panel)

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[121] Troubleshooting | Picture (quality)/screen | OLED panel (only models equipped with an OLED panel) A white line appears on the screen. (only models equipped with an OLED panel) Panel refresh automatically runs after the TV has been used for a long period of time to reduce image retention. Panel refresh starts after the TV is turned off and takes about one hour to complete. A white line may be displayed on the screen during the panel refresh. This is not a malfunction of the TV. [122] Troubleshooting | Picture (quality)/screen | OLED panel (only models equipped with an OLED panel) A message about running panel refresh is displayed. (only models equipped with an OLED panel) When using the TV and a certain period of time passes, the panel refresh message is displayed. This message prompts you to run a panel refresh. A panel refresh helps reduce screen burn-in. The message is repeatedly displayed until a panel refresh is performed. Run the panel refresh at a convenient time because it takes about an hour to complete. To run the panel refresh, select [Refresh now]. This message will be displayed again if you selected [Refresh later] or panel refresh was not completed for some reason. If panel refresh is not completed A panel refresh can be performed when the room temperature is between 10°C (50°F) and 40°C (104°F). If any of the following occurs during the panel refresh, the process will not finish and a message will be displayed. The room temperature falls outside of this range The TV is turned on The power cord is disconnected. If the message is displayed, check the temperature of the room, etc. Note Panel refresh takes about an hour to complete. A white line may be displayed on the screen while it is running. This is not a malfunction. [123] Troubleshooting Keyboard You cannot operate the current screen after the on-screen keyboard is displayed. To return to operation of the screen behind the on-screen keyboard, press the BACK button on the remote control. [124] Troubleshooting Broadcast reception

Section	Page
Getting Started	5
Recommended Topics	5
Using the remote control microphone	5
Hint	6
When you cannot search using your voice	6
Note	6
Displaying the picture in a small screen	6
Displaying the picture as a small screen	7
Note	7
Closing the small screen or returning it to full screen	7
Installing apps from the Google Play Store	8
Note	8
Hint	8
About paid apps	8
To delete an app	8
Related topics	8
Adjusting the picture quality	8
Note	9
Picture	9
Screen	10
Adjusting the sound quality	10
Note	10
Using the Help Guide	12
Help Guide versions	12
Note	12
Hint	12
Related topics	12
Remote control	13
Using the remote control	13
To return to the previous screen	13
Hint	13
Related topics	13
Functions of the remote control buttons	14
Upper buttons on the remote control	14
Related topics	14
Middle buttons on the remote control	15
Related topics	15
Lower buttons on the remote control	15
Hint	16
Related topics	16
Connecting terminal	16
Note	17
Note	17
Note	17
Note	17
Note	18
Using voice recognition features	18
Using the remote control microphone	18
Hint	19
When you cannot search using your voice	19
Note	19
Using the built-in MIC (only TVs with a built-in MIC)	19
Hint	20
If [Operational response] is available in the menu (LED for voice function models)	20
If [Illumination LED] is available in the menu (Illumination LED models)	20
Note	21
Hint	21
Related topics	21
Keeping the TV updated	21
Introducing Android TV™	21
Displaying the picture in a small screen	21
Displaying the picture as a small screen	21
Note	22
Closing the small screen or returning it to full screen	22
Installing apps from the Google Play Store	22
Note	22
Hint	22
About paid apps	23
To delete an app	23
Related topics	23
Moving apps to a USB memory device	23
Note	23
Hint	24
To remove a USB memory device	24
Note	24
Viewing Internet media	24
Note	24
Related topics	24
Enjoying safe apps and video streaming services (Security & restrictions)	24
Note	25
Hint	25
Basic Operations	25
Home menu	25
Search, Notifications, Inputs, Timers, and Settings (A)	26
Apps (B)	26
Play Next (C)	26
Note	26
Channels (D)	26
Hint	26
Customize channels (E)	26
Hint	26
Using the TV menu	27
Note	27
Hint	27
Using the Quick Settings	27
Note	27
To change the settings that are displayed	28
Hint	28
Selecting inputs	28
Note	28
To edit the input items	28
Hint	29
Switching from the Home Menu	29
Changing the picture and sound quality to your preferences	29
Adjusting the picture quality	29
Note	29
Picture	29
Screen	31
“Picture” advanced settings	31
Note	31
[Picture mode] settings	31
[Brightness] settings	31
[Color] settings	32
[Clarity] settings	32
Hint	32
Related topics	32
Adjusting the sound quality	32
Note	32
“Sound” advanced settings	34
Note	34
[Sound mode] settings	34
[Sound customization]	34
[Volume level]	35
Related topics	35
How the LED lights up	35
If there is [Operational response] in the menu	35
Hint	35
If there is [Illumination LED] in the menu	35
Illumination LED	35
Built-in MIC LED (only TVs with a built-in MIC)	36
Related topics	36
Accessibility features	36
Note	36
Hint	36
Support Site	37
Trademark information	37
Watching TV	38
Watching TV programs	38
Using the program guide	38
Hint	38
Related topics	38
Using interactive broadcast TV services	38
To use Ginga service (Ginga models only)	38
Useful features when watching TV	39
Using the TV with Other Devices	39
USB devices	39
Playing content stored on a USB device	40
Connecting a USB device	40
Enjoy photos/music/movies stored on a USB device	40
To check the supported file formats	40
Note	40
Hint	40
Related topics	40
Information about USB devices used for storing photos and music	41
Related topics	41
Supported files and formats	41
Photos	41
Other supported files and formats	41
Music	41
mp4	42
Extension: .mp4 / .m4a	42
3gpp	42
Extension: .3gp / .3g2	42
Asf	42
Extension: *.wma	42
ogg	42
Extension: *.ogg	42
Other	42
Extension: *.mp3	42
Extension: *.wav	42
Extension: *.flac	43
Extension: *.aac	43
Other supported files and formats	43
Videos	43
MPEG1 (.mpg / .mpe / *.mpeg)	43
MPEG2PS (.mpg / .mpe / *.mpeg)	43
MPEG2TS	43
Extension : *.m2t	43
Extension : .m2ts / .mts	44
MP4 (*.mp4)	44
avi (*.avi)	44
Asf (.asf / .wmv)	44
MKV (*.mkv)	45
3gpp (.3gp / .3g2)	45
MOV (*.mov)	46
WebM (*.webm)	46
Other supported files and formats	46
Audio sampling rates (for videos)	46
Other supported files and formats	47
External subtitles	47
Other supported files and formats	47
Blu-ray and DVD players	47
Connecting a Blu-ray or DVD player	48
Note	48
Hint	48
HDMI connection	48
Component video connection	48
Composite connection	49
When using an Analog Extension cable	49
Cable that connects to the video input jack	49
Related topics	50
Watching Blu-ray and DVD discs	50
Hint	50
Related topics	50
Cable/satellite box	50
Connecting a cable/satellite box	51
How to control the cable/satellite box using the TV remote control	51
Note	51
Related topics	51
Displaying the iPhone/smartphone or iPad/tablet app screen on the TV	51
Using Google Cast	51
Note	52
Using AirPlay	52
Hint	52
Note	52
Related topics	52
Computers, cameras, and camcorders	52
Connecting a computer and viewing stored content	52
To connect a computer	52
To check the video signal specifications	53
To view content stored on a computer	53
To check the supported file formats	53
Note	53
Connecting a camera or camcorder and viewing stored content	53
To connect a camera or camcorder	53
To view content stored on a digital still camera/camcorder	54
To check the supported file formats	54
Hint	54
Related topics	54
Computer video signal specifications	54
Note	54
Audio system (such as an AV receiver or sound bar)	54
Outputting audio from an audio system	55
Note	55
Connection using an HDMI cable	55
Related topics	55
Connecting an audio system	55
Note	55
HDMI connection (ARC supported)	55
Note	56
HDMI connection (eARC supported)	56
Note	56
Digital optical cable connection	56
Hint	57
Related topics	57
Adjusting an audio system	57
Adjusting an audio system connected with an HDMI cable or digital optical cable	57
Note	57
Hint	57
Related topics	58
Using the TV as a center speaker (only models with TV center speaker mode)	58
Speaker cable connection	58
Note	59
Related topics	59
Pass-through audio formats supported with eARC	59
Related topics	59
Bluetooth devices	59
Connecting a Bluetooth device	59
To pair the TV with a Bluetooth device	60
To connect to a paired Bluetooth device	60
Related topics	60
Adjusting the AV sync setting	60
Hint	60
Note	60
Supported Bluetooth profiles	61
Related topics	61
BRAVIA Sync-compatible devices	61
BRAVIA Sync overview	61
Related topics	62
Using features available for BRAVIA Sync-compatible devices	62
Blu-ray/DVD player	62
AV receiver	62
Video camera	62
Note	62
Related topics	63
Adjusting BRAVIA Sync settings	63
Available options	63
To use the Sync Menu	63
Hint	63
Related topics	63
Viewing pictures in 4K/8K from compatible devices	64
Viewing pictures in 4K resolution	64
To view pictures stored on a USB device or network device in 4K resolution	64
To view pictures stored on a digital still camera/camcorder	64
To check the supported file formats	64
To view pictures in 4K resolution with higher quality	65
Note	65
Related topics	65
Settings for viewing pictures in 4K resolution with higher quality	65
HDMI signal format	65
Note	65
Related topics	65
Viewing pictures in 8K resolution (8K models only)	66
To view pictures stored on a USB device or network device in 8K resolution	66
To view pictures stored on a digital still camera/camcorder	66
To check the supported file formats	66
To view pictures in 8K resolution	66
Note	66
Related topics	67
Settings for viewing pictures in 8K resolution (8K models only)	67
HDMI signal format	67
HDMI IN 4	67
HDMI IN 1/2/3	67
Note	67
Related topics	68
Connecting to a Network	68
Connecting to a network using a LAN cable	68
Connecting to a network using a LAN cable	68
Note	68
Related topics	68
Connecting to a network using a wireless connection	69
Using Wi-Fi to connect the TV to the Internet/Network	69
To turn off the built-in wireless LAN	69
Hint	69
Note	70
Related topics	70
Using Wi-Fi Direct to connect to the TV (no wireless router required)	70
If connection is not successful	71
To connect another device	71
To change the name of the TV shown on the connected device	71
To list connected devices/deregister devices	71
Home network features	71
Adjusting home network settings	71
To check the server connection	71
To use the renderer function	71
To use the remote device	72
Playing content from a computer	72
To check the supported file formats	72
Note	72
Related topics	72
Playing content from a media server	72
Related topics	73
Settings	73
Watching TV	73
Available options	73
Note	73
Display & Sound	74
Available options	74
Network & Internet	74
Accounts & Sign In	74
Available options	74
Apps	75
Device Preferences	75
Available options	75
Remotes & Accessories	76
Available options	76
Timers	76
To set the on timer	76
To set the sleep timer	76
Note	77
Troubleshooting	77
Start here	77
Self diagnostics	77
Check if the TV is working properly.	77
Hint	77
If the problem persists, try the following.	77
Software updates	78
To check for software updates automatically	78
Hint	78
Note	78
Updating software via USB storage device	78
Related topics	78
If a full reset (restart) of the TV is required	78
Power Reset	78
Hint	79
Factory data reset	79
Note	79
Frequently Asked Questions for Troubleshooting	79
Picture (quality)/screen	79
No color/Dark picture/Color is not correct/Picture is too bright.	80
Note	80
Related topics	80
Distorted picture./The screen flickers.	80
Check the connection and position of the antenna and peripheral devices	80
Check the [Motion] setting	80
Related topics	80
The screen suddenly changes to a video you do not recognize while watching TV.	81
A black box appears on the screen.	81
There are banners/tickers at the top or bottom of the screen.	81
High resolution HDR pictures are not displayed.	81
A message about an app asking for permission to access a TV function is displayed.	81
OLED panel (only models equipped with an OLED panel)	81
The screen becomes darker after a certain period of time. (only models equipped with an OLED panel)	82
The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel)	82
You are concerned about an image retention. (only models equipped with an OLED panel)	82
Hint	82
Note	82
A white line appears on the screen. (only models equipped with an OLED panel)	83
A message about running panel refresh is displayed. (only models equipped with an OLED panel)	83
If panel refresh is not completed	83
Note	83
Keyboard	83
You cannot operate the current screen after the on-screen keyboard is displayed.	83
Broadcast reception	83
Check these things first to troubleshoot your TV reception.	84
Hint	84
Related topics	84
Block noise or an error message appears and you cannot watch broadcasts.	84
Ghosting or double images appear.	84
Related topics	84
Only snow noise or a black picture appears on the screen.	85
Related topics	85
There is picture or sound noise when viewing an analog TV channel.	85
Related topics	85
Some channels are blank.	85
Related topics	85
Poor reception or poor picture quality with digital broadcasts.	85
Related topics	86
You cannot view digital channels.	86
Related topics	86
You cannot receive or select channels.	86
Related topics	86
Some digital cable channels are not displayed.	86
Related topics	86
Broadcast HD formats have poor quality.	87
Related topics	87
Sound	87
No sound but good picture.	87
Related topics	87
Audio noise.	88
Related topics	88
No audio or low audio with a home theater system.	88
Related topics	88
Distorted sound.	88
Related topics	88
You want to output sound from both the headphones/Bluetooth audio device/audio system and the TV speakers.	88
To output sound from both the headphones/Bluetooth audio device and TV speakers	89
To output sound from both an audio system connected via eARC/ARC and TV speakers	89
You are concerned about a delay between the picture and sound.	89
If a Bluetooth audio device is connected	89
If a specific audio system is connected with an HDMI cable	89
Related topics	89
No TV sounds such as operation sound or audio response.	89
You cannot establish an eARC connection.	90
Related topics	90
You cannot use voice search with the Google Assistant* with the built-in MIC (only TVs with a built-in MIC).	90
You can hear a slight noise from the TV speakers (only models with TV center speaker mode).	90
Network (Internet/home)/apps	90
The TV cannot connect to the Internet/Network.	90
Checking the status of the network connection	91
Hint	91
Note	91
Related topics	91
The picture and/or sound quality from streaming apps is poor.	91
Hint	92
Related topics	92
Your TV cannot connect to the server.	92
Related topics	92
You can connect to the Internet, but not to certain apps and services.	92
Hint	92
Related topics	93
Remote control/accessories	93
The remote control does not operate.	93
Check if the TV is working properly	93
Check if the remote control is working properly	93
Note	93
Reset the remote control	94
Note	94
Related topics	94
You want to disable the remote control backlight. (only remote controls that feature backlight)	95
Power	95
The TV cannot be turned off using the remote control.	95
Note	95
Hint	95
Related topics	96
The TV turns off automatically.	96
Related topics	96
The TV turns on automatically.	96
Related topics	96
After turning on the TV, it turns off immediately. (only models equipped with an OLED panel)	96
The TV does not turn on.	96
1. Check if the TV turns on with the remote control.	96
2. Check if the TV turns on with the power button on the TV.	97
3. Unplug the AC power cord (mains lead).	97
Hint	97
Related topics	97
Connected devices	97
No picture from a connected device.	97
Related topics	98
You cannot select a connected device in the Home Menu.	98
Related topics	98
Certain programs on digital sources display a loss of detail.	98
Photo images or folders take time to display.	98
Related topics	98
You cannot find a connected BRAVIA Sync HDMI device.	98
Related topics	98
You cannot turn off the cable/satellite box using the TV's remote control.	99
An external device (such as a cable/satellite box) cannot be controlled via the IR Blaster or the TV's remote control. (IR Blaster compatible models or cable/satellite box control compatible models only)	99
Related topics	99
Some media files in the USB device or server are not displayed.	99
Related topics	99
Operation cuts out, or a device does not work.	99
Related topics	100
Some paid content cannot be played.	100
LED	100
The illumination LED sometimes lights up. (only TVs with an illumination LED)	100
You want to disable the LED so that it does not light up or blink.	100
To turn off the illumination LED/white LED	100
To turn off the built-in MIC LED (amber LED) (only TVs with a built-in MIC)	100
Note	101

Match case Limit results 1 per page

[121] Troubleshooting | Picture (quality)/screen | OLED panel (only models equipped with an OLED

panel)

A white line appears on the screen. (only models equipped

with an OLED panel)

Panel refresh automatically runs after the TV has been used for a long period of time to reduce

image retention. Panel refresh starts after the TV is turned off and takes about one hour to complete.

A white line may be displayed on the screen during the panel refresh. This is not a malfunction of the

TV.

[122] Troubleshooting | Picture (quality)/screen | OLED panel (only models equipped with an OLED

panel)

A message about running panel refresh is displayed. (only

models equipped with an OLED panel)

When using the TV and a certain period of time passes, the panel refresh message is displayed. This

message prompts you to run a panel refresh. A panel refresh helps reduce screen burn-in. The

message is repeatedly displayed until a panel refresh is performed. Run the panel refresh at a

convenient time because it takes about an hour to complete.

To run the panel refresh, select [Refresh now]. This message will be displayed again if you selected

[Refresh later] or panel refresh was not completed for some reason.

If panel refresh is not completed

A panel refresh can be performed when the room temperature is between 10°C (50°F) and 40°C

(104°F). If any of the following occurs during the panel refresh, the process will not finish and a

message will be displayed.

The room temperature falls outside of this range

The TV is turned on

The power cord is disconnected.

If the message is displayed, check the temperature of the room, etc.

Note

Panel refresh takes about an hour to complete. A white line may be displayed on the screen while

it is running. This is not a malfunction.

[123] Troubleshooting

Keyboard

You cannot operate the current screen after the on-screen

keyboard is displayed.

To return to operation of the screen behind the on-screen keyboard, press the BACK button on the

remote control.

[124] Troubleshooting

Broadcast reception