Symantec 6.0 Mac MAC User Guide - Page 51

Service and support solutions

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SUPPORT Service and support solutions Service and support information is available from the Help system of your Symantec product. Click the Service and Support topic in the Help index. Macintosh users can click the About... command on the Apple menu, and then click Info to view Technical Support and Customer Service contact information. Technical support Symantec offers several technical support options: I StandardCare support Connect to the Symantec Service & Support Web site at http://service.symantec.com, then select your product and version. This gives you access to product knowledge bases, interactive troubleshooter, Frequently Asked Questions (FAQ), and more. I PriorityCare, GoldCare, and PlatinumCare support Fee-based telephone support services are available to all registered customers. For complete information, please call our automated fax retrieval service at (800) 554-4403 and request document 933000. For telephone support information, connect to http://service.symantec.com, select your product and version, and click Contact Customer Support. I Automated fax retrieval Use your fax machine to receive general product information, fact sheets, and product upgrade order forms by calling (800) 554-4403. For technical application notes, call (541) 984-2490. 51

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Service and support solutions
Service and support information is available from the Help system of your
Symantec product. Click the Service and Support topic in the Help index.
Macintosh users can click the About... command on the Apple menu, and
then click Info to view Technical Support and Customer Service contact
information.
Technical support
Symantec offers several technical support options:
■
StandardCare support
Connect to the Symantec Service & Support Web site at
http://service.symantec.com, then select your product and version.
This gives you access to product knowledge bases, interactive
troubleshooter, Frequently Asked Questions (FAQ), and more.
■
PriorityCare, GoldCare, and PlatinumCare support
Fee-based telephone support services are available to all registered
customers. For complete information, please call our automated fax
retrieval service at (800) 554-4403 and request document 933000.
For telephone support information, connect to
http://service.symantec.com, select your product and version, and
click Contact Customer Support.
■
Automated fax retrieval
Use your fax machine to receive general product information, fact
sheets, and product upgrade order forms by calling (800) 554-4403. For
technical application notes, call (541) 984-2490.