Toshiba Portege Z20T-C2121 Portege Z20t-C Series Windows 10 Users Guide - Page 143

143 If Something Goes Wrong Wireless networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi) networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users. If you need assistance or if you are not familiar with the terminology, please see Windows Help and Support or contact your computer technician. ❖ If your device is equipped with an internal Wi-Fi adapter, verify that Airplane mode is OFF, see "Setting up for communications" on page 101. ❖ Verify that your device can detect access points or routers. If it can detect a Wi-Fi access point or router then it may be a configuration issue. ❖ Verify that signal strength is good using the utility provided with the Wi-Fi adapter. ❖ If another computer is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other computer cannot browse to a public Web site, the ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier (SSID), or network name, is correct - i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case-sensitive. ❖ Check the Windows Control Panel's Device Manager to verify that the Wi-Fi adapter is recognized by the Windows operating system, and that the driver is loaded. To access the Device Manager, in the Search field, type Device Manager. Touch Device Manager, select System and security, and then System. Launch the Device Manager and carefully note any error messages - these will be very helpful if you should confer with a support technician at a later time.