Xerox C2424 Service Manual - Page 142

Jam Code Definition Table Not all jam code combinations are documented in this manual, only the codes that occur most commonly. Jam Code Troubleshooting Procedures A2C A2E A2F A2J A2K A2M A2N A2P A2S A2Q A3G A3M Deskew sensor in unexpected state during mechanical recovery. 1. Check the drum maintenance unit NVRAM contacts during the oiling process for continuity. 2. Instruct customer to remove media from Tray 1 before opening the front door. 3. Replace the pivot arm. Deskew sensor in unexpected state at ready. 1. Ensure ground integrity of the system (see page 4-73). 2. Replace Tray 1 solenoid. Deskew sensor in unexpected state. 1. Ensure ground integrity of the system (see page 4-73). 2. Verify all doors and covers are fully closed and not moving during printing. Deskew flag sensor event during head purge. Deskew sensor in an unexpected state during an transfix roller oiling. The deskew flag tripped unexpectedly while the system was picking paper from Tray 2. The deskew flag tripped unexpectedly while the system was picking paper from Tray 3. The deskew flag tripped unexpectedly while the system was picking paper from Tray 4. Deskew sensor in unexpected state during media stage for transfix. The deskew flag tripped unexpectedly while the system was picking paper from Tray 1. 1. Try using different, supported media. 2. Ensure the paper guides are snug against the media in the tray. 3. Push up on Tray 2 - 4 nudger roller until it is captured by actuator arm. 4. Run the following diagnostic tests, Deskew Flag, Tray {2-4} Pick Clutch and the Tray {2-4} Solenoid. 5. Ensure ground integrity of the system (see page 4-73). 6. Verify all doors and covers are fully closed and not moving during printing. 7. Replace the Tray 2 - 4 pick clutch. 8. Replace the retard roller. 9. Replace the preheater. Deskew Sensor time-out event during an auto drum maintenance cycle. The deskew flag timed out waiting for the paper picked from Tray 2. 3-50 WorkCentre C2424 Service Manual