Xerox C2424 Service Manual - Page 151

Jam Code Troubleshooting Procedures (Continued) N5W N6T N7T Y-Axis motor out of position while the system imaged the drum. 1. Inspect the Y-Axis drive belt. 2. Run the Check Drum Y-Axis Encoder test. 3. Run the Check Drum Y-Axis Drive test. 4. Run the Check Drum Y-Axis Belt Slip test. 5. Replace the Y-Axis motor or drum assembly if necessary. Y-Axis motor media short during transfix. The media was measured to be shorter than it was believed to be. 1. Ensure the media is supported. 2. Ensure ground integrity of the system (see page 4-73). 3. Run the Check Drum Y-Axis Encoder test. 4. Pull the preheater and check the preheater flag for ink or paper interference. 5. Replace the preheater. Y-Axis motor media long during transfix. The media was measured to be longer than it was believed to be. P4A P4B P4C P4D P4E P4F P4G P4H P4J P4K P4L P4S 1. Ensure that the media is supported. 2. Try heavier media. 3. Try loading only a few sheets. Some photo media may require running one sheet at a time. 4. Run the diagnostic Check Drum Y-Axis Encoder test. 5. Replace the Pick Assembly and retard roller. 6. Run the clean ink smears and check the preheater exit flag for debris. 7. Replace the Tray 1 Separator Pad Assembly. Process motor stalled on abnormal shutdown. Process motor stalled on power-up following a normal system shutdown. Process motor stalled during mechanical recovery. Process motor stalled during an system warmup. Process motor stalled while the system was in its ready state. Process motor stalled while the system was in a fault state. Process motor stalled while the system performed an auto drum maintenance cycle. Process motor stalled while the system performed printhead maintenance. Process motor stalled while the system performed printhead purge. Process motor stalled while the system performed an oil transfix roller cycle. Process motor stalled while the system was in standby mode. Process motor stalled while the system staged for transfix. Error Messages and Codes 3-59