Xerox C2424 Service Manual - Page 237
Operating System and Application Problems, Testing Communications Ports, Ethernet Port Verification - driver download
UPC - 095205676532
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Operating System and Application Problems Print an internal test print from the system's control panel to ensure the problem is not system related. There is additional help available at www.xerox.com/office/support. You can access the infoSMART Knowledge Base, PhaserSMART Technical Support, Technical Support via email, driver downloads, and much more. PhaserSMART Technical Support is an automated, Internet-based support system. Use your default web browser to send diagnostic information from your system to our web site for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. To access PhaserSMART Technical Support: 1. Go to www.phaserSMART.com. 2. Enter your system's IP address in the browser address window. Testing Communications Ports Testing the communication ports can isolate communication problems to the computer, network, or software. Test the communications ports after the system is installed or when the electronics module has been replaced. Test the communications ports as follows: Ethernet Port Verification Note The Ethernet port can be tested without connecting to the network by using a crossover cable and the "PING" command. 1. Connect a crossover cable between the Ethernet ports on the system and computer. 2. Verify that the system is Ready To Print. 3. At the computer, click the Start button, and select Run. 4. Type in the word "command" and click Enter to launch the MS-DOS command prompt. 5. At the prompt, type in the command "ipconfig" and press Enter to display the computer's IP address, subnet mask, and gateway. 6. At the system control panel, print the Configuration Page and use this page to verify that TCP/IP is enabled and to determine the current TCP/IP values. Note To enable communication between the computer and system, both must be configured for the same TCP/IP network. General Troubleshooting 4-79