Xerox C2424 Service Manual - Page 234
Paper Path and Media-Based Problems, Media-Based Problems, Paper-Pick Errors - Trays 2
UPC - 095205676532
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Paper Path and Media-Based Problems For paper path and media-based problems, first check the displayed error codes using the Error Code Definition Table beginning on page 3-8 to help determine where the error is occurring. Run paper path diagnostics to help eliminate problems with system components. Media-Based Problems 1. Check that the correct type of media is being used, for information on the correct media type and sizes refer to the Paper Tips page, which is printable from the systems control panel Menu. 2. Ensure the system is operating under the right environmental conditions, see Chapter One for more information. 3. Ensure the correct weight of paper is being used. 4. Ensure that envelopes are of an acceptable size and oriented with the flap up for Tray 1 and the flap down for Trays 2, 3, and 4. 5. Ensure that the correct media is in the correct media tray. The paper guides indicate to the system the size of media being used. Ensure that the media guides in the tray are set correctly. 6. Inspect the paper for bent, torn or folded corners. 7. Check to ensure no small pieces of paper are in the paper path. 8. Run the paper path status test in service diagnostics to ensure all sensors are operating correctly. 9. Try printing from a fresh, unopened ream of paper. Paper-Pick Errors - Trays 2, 3, and 4 Paper-pick errors occur when the media in the media tray mispicks or the system double-picks two or more sheets of paper. 1. Inspect the paper path for obstructions. 2. Ensure that the side guides are set correctly by sliding the guide gently against the media. 3. Try printing from a fresh, unopened ream of paper. 4. Flip over the media in the tray. 5. Ensure the pick rollers for Trays 2, 3 and 4 are installed correctly. 6. Clean the pick roller using the cleaning procedures. Paper dust can coat the pick roller and affect its ability to grip the paper and pull it out of the tray. Also clean the transport rollers if they are visibly dirty. Refer to page 7-4 for proper cleaning procedures. 7. Check that the pick roller is being rotated. 4-76 WorkCentre C2424 Service Manual