Xerox XDM5205DWU User Guide - Page 137

Error Light Troubleshooting Codes, Normal Operation, Error Codes

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Maintenance Error Light Troubleshooting Codes The status light indicates the current state of the scanner. Descriptions of the most common patterns are listed below. Contact Xerox Technical Support if you experience a different blinking pattern. Normal Operation • Blinking green: indicates the scanner is waking up from power saving and preparing to scan. • Steady green: indicates the scanner is ready to scan. Error Codes If your scanner experiences hardware problems, the status light turns to an amber color and will blink. The number of blinks before a 3-second pause indicates the type of error code. Error Code Problem Description Solution 8 Paper jam See "Clearing Paper Jams" on page 124. 9 Scanner is locked Make sure the scanner lock is in the unlocked position before the scanner's power is turned on. See the illustration on page 7 for the location of the lock. If the problem persists, contact Xerox Technical Support. 16 ADF Communication Turn off the scanner and check Error the connections on the back of the scanner. Make sure the ADF Cable is securely plugged into the body of the scanner then turn the scanner back on. See the illustration on page 8 for the ADF port location. All Other Codes An internal part in the scanner may have malfunctioned. Turn off the power to your scanner, then turn it back on again. If the problem persists, re-boot your computer. If the problem still persists, contact Xerox Technical Support. 132 DocuMate 520 Scanner User's Guide

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Maintenance
132
DocuMate 520 Scanner User’s Guide
Error Light Troubleshooting Codes
The status light indicates the current state of the scanner.
Descriptions of the most common patterns are listed below.
Contact Xerox Technical Support if you experience a different
blinking pattern.
Normal Operation
•
Blinking green:
indicates the scanner is waking up from power
saving and preparing to scan.
•
Steady green:
indicates the scanner is ready to scan.
Error Codes
If your scanner experiences hardware problems, the status light
turns to an amber color and will blink. The number of blinks before
a 3-second pause indicates the type of error code.
Error
Code
Problem Description
Solution
8
Paper jam
See “Clearing Paper Jams” on
page 124.
9
Scanner is locked
Make sure the scanner lock is
in the unlocked position before
the scanner’s power is turned
on. See the illustration on page
7 for the location of the lock. If
the problem persists, contact
Xerox Technical Support.
16
ADF Communication
Error
Turn off the scanner and check
the connections on the back of
the scanner. Make sure the
ADF Cable is securely plugged
into the body of the scanner
then turn the scanner back on.
See the illustration on page 8
for the ADF port location.
All
Other
Codes
An internal part in the
scanner may have
malfunctioned.
Turn off the power to your
scanner, then turn it back on
again. If the problem persists,
re-boot your computer. If the
problem still persists, contact
Xerox Technical Support.