2009 Mazda CX-9 Owner's Manual - Page 481

Customer Information and Reporting Safety Defects Customer Assistance Customer Assistance (Mexico) Your complete and permanent satisfaction is our business. We are here to serve you. All Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition. If you have any questions or recommendations for improvement regarding the service of your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take the following steps: qSTEP 1: Contact Your Mazda Dealer Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to address the issue. l If your concern has not been resolved by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of the dealership or the OWNER. l If it becomes necessary to have the components or wiring system for the supplementary restraint system modified to accommodate a person with certain medical conditions in accordance with a certified physician, go to STEP2. qSTEP 2: Contact Mazda Motor de Mexico If for any reason you feel the need for further assistance after contacting your dealership management and it becomes necessary to have the components or wiring system for the supplementary restraint system modified to accommodate a person with certain medical conditions in accordance with a certified physician, you can reach Mazda Motor de Mexico by one of the following ways. Log on: at www.MazdaMexico.com.mx Answers to many questions, including how to locate or contact a local Mazda dealership in Mexico, can be found here. E-mail: click on "Contactanos" at the top of the page at www.MazdaMexico.com.mx By phone at: 1 (866) 315 0220 By letter at: Attn: Customer Assistance Mazda North American Operations 7755 Irvine Center Drive Irvine, CA 92618-2922 P.O. Box 19734 Irvine, CA 92623-9734 9-9