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Brother International IntelliFax-2800 Users Manual - English - Page 109

Troubleshooting and Routine Maintenance, Troubleshooting, Error Messages - drum unit

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13 Troubleshooting and 13 Routine Maintenance Troubleshooting IMPORTANT For technical and operational assistance, you must call the country where you purchased the printer. Calls must be made from within that country. Error Messages You may occasionally encounter a difficulty with your FAX/MFC or telephone line. If this happens, your FAX/MFC often identifies the problem and displays an error message. The list below explains the most common error messages. You can correct most problems yourself. If you need additional help, call the Brother fax-back system at In USA: 1-800-521-2846 In Canada: 1-800-681-9838 1-514-685-5381 (in Montreal) ERROR MESSAGE CAUSE ACTION CHANGE DRUM SOON The drum unit is near the end of its life. Use the drum unit until you have a print quality problem, then replace the drum unit with a new one. CHECK PAPER The FAX/MFC is out of Refill the paper or paper or paper is not remove the paper and properly loaded in the load it again and then multi-purpose sheet feeder. press Fax Start. CHECK PAPER SIZE Your Paper Size setting may not be set correctly for the paper you are using (see pages 4-1). Change either paper in multipurpose sheet feeder or change paper size setting, and then press Fax Start. COMM. ERROR A poor quality phone line caused communications error. Try the call again. CONNECTION FAIL You tried to poll a fax machine that is not in Polled Waiting mode. Verify the other party's polling setup. T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 13 - 1

Section	Page
YL4MFC_US.PDF	1
Inside Front Cover	2
Brother Numbers	3
Brother fax-back system	3
Frequently Asked Questions (FAQs)	3
For Customer Service	3
Dealers/Service Centers (USA Only)	3
Service Centers (Canada Only)	3
Ordering Accessories and Supplies	4
Notice – Disclaimer of Warranties (For USA and Canada)	5
Compilation and Publication Notice	5
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only)	6
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only)	8
Quick Reference Guide	9
Sending Faxes	9
Automatic Transmission	9
Sending a Cover Page	9
Real Time Transmission	9
Receiving Faxes	9
Select Receive Mode	9
Manual Reception	9
Storing Numbers	10
Storing One Touch Dial Numbers (For FAX models only)	10
Storing Speed Dial Numbers	10
Telephone Operation	10
One Touch Dialing / Speed Dialing	10
Search/Speed Dial	10
Making Copies	10
Making a Single Copy	10
Making Multiple Copies	10
How to Access the Complete Owner's Manual (For MFC-4800 Only)	11
To View On-Line Documentation (For Windows® Users):	11
To View On-Line Documentation (For Macintosh® Users):	11
How to Access Brother Support (For MFC-4800 Only) (For Windows® Only)	12
Download the Printer Driver from the Brother Web Site (For FAX-2900 and FAX-3800 Only)	12
Table of Contents	13
1.Introduction	20
Using This Manual	20
Finding Information	20
Conventions Used in this Manual	20
Test Sheet Procedure and Product Registration (For USA Only)	21
To Complete Your MFC-4800 Registration On-Line (For MFC-4800 Only):	21
FAX-2800, FAX-2900 and FAX-3800 Control Panel Overview	22
MFC-4800 Control Panel Overview	24
About Fax Machines	26
Custom Features	26
Do You Have Voice Mail on the Phone Line?	26
Why Should There Be Trouble?	26
How Can You Avoid Possible Problems?	26
Fax Tones and Handshake	26
ECM (Error Correction Mode)	27
2.Assembly and Connections	29
Packing List	29
Choosing a Location	30
Assembly	31
Installing the Drum Unit Assembly (with Toner Cartridge)	31
Setting Up the FAX/MFC	33
Loading Paper	35
Acceptable Paper	35
Paper Capacity of Multi-purpose Sheet Feeder	36
Connecting an External Telephone	37
Connecting an External Telephone Answering Device (TAD)	37
Sequence	37
Connections	38
Outgoing Message (OGM) on External TAD	39
Special Line Considerations	39
Roll-Over Phone Lines	39
Two-Line Phone System	39
Converting Telephone Wall Outlets	40
Installing FAX/MFC, External Two-Line TAD and Two-Line Telephone	40
Multi-Line Connections (PBX)	41
If You Are Installing the FAX/MFC to Work with a PBX:	41
Custom Features on Your Phone Line	42
3.On-Screen Programming	43
User-Friendly Programming	43
Menu Selection Table	43
Alternating Displays	43
Navigation Keys	44
4.Initial Setup	50
Getting Started	50
Setting the Paper Size	50
Setting the Date and Time	50
Setting the Station ID	51
Entering Text	51
Inserting Spaces	52
Making Corrections	52
Repeating Letters	52
Special Characters and Symbols	52
Setting the Ring Volume	53
Setting the Beeper Volume	53
Setting the Speaker Volume	53
Setting the Handset Volume	54
Choosing the Handset Volume (For Volume Amplify)	54
Setting Volume Amplify	55
Memory Storage	55
Turning On Automatic Daylight Savings Time	56
Toner Save	56
Sleep Mode	56
Setting Tone/Pulse Dialing Mode (For Canada Only)	56
5.Setup Receive	57
Basic Receiving Operations	57
Choosing the Receive Mode	57
To Select or Change Your Receive Mode	58
Setting the Ring Delay	58
Setting the F/T Ring Time (For FAX/TEL Mode Only)	59
Easy Receive	59
Printing a Reduced Incoming Fax (Auto Reduction)	60
Setting the Print Density	60
Advanced Receiving Operations	61
Operation from Extension Telephones	61
For FAX/TEL Mode Only	61
Changing the Remote Codes	61
Printing a Fax in Memory	62
Polling	62
Setting Up Polling Receive	62
Setting Up Sequential Polling Receive	62
Canceling a Scheduled Job	63
6.Setup Send	64
Before You Begin	64
Using the ADF (Automatic Document Feeder)	64
Sending Faxes with Multiple Settings	65
Manual Transmission	65
Automatic Transmission	65
Manual and Automatic Fax Redial	66
Dual Access	66
Real Time Transmission	66
Checking Job Status	67
Canceling a Job While Scanning the Original	67
Canceling a Job in Memory	67
Basic Sending Operations	68
Contrast	68
Fax Resolution	68
Composing Electronic Cover Page	69
Composing Your Own Comments	69
Cover Page for the Next Fax Only	70
Always Send a Cover Page	70
Using a Printed Cover Page	71
Advanced Sending Operations	71
Overseas Mode	71
Delayed Timer	72
Delayed FAX	72
Delayed Batch Transmission	73
Setting Up Polled Transmit	73
7.Auto Dial Numbers and Dialing Options	74
Storing Numbers for Easy Dialing	74
Storing One Touch Dial Numbers (For FAX Models Only)	74
Storing Speed Dial Numbers	75
Changing One Touch (For FAX Models Only) and Speed Dial Numbers	75
Setting Up Groups for Broadcasting	76
Dialing Options	77
Manual Dialing	77
Search	77
Speed Dialing	78
One Touch Dialing (For FAX Models Only)	78
Access Codes and Credit Card Numbers	79
Broadcasting	80
Pause	81
Hold	81
Fax Redial	81
Tone/Pulse (For Canada Only)	81
8.Telephone Services	82
Custom Features	82
Distinctive Ring	82
What Does Your Telephone Company’s “Distinctive Ring” Do?	82
What Does Brother’s “Distinctive Ring” Do?	82
Do You Have Voice Mail?	83
Before You Choose the Ring Pattern to Register	83
VERY IMPORTANT	84
Registering the Distinctive Ring Pattern	84
Caller ID	84
Viewing Caller ID List	85
Printing Caller ID List	85
Call Waiting Caller ID	85
CallManage (For USA Only)	86
Registration with CallManage - Requires Changing Your Carrier Selection	86
Sending a Fax Using CallManage (For Domestic and International Long Distance Calls Only!)	87
Placing a Long Distance Telephone Call Using CallManage	87
Customer Support	87
Disclaimer	87
9.Remote Fax Options	88
Fax Forwarding/Paging	88
Programming a Fax Forwarding Number	88
Programming Your Pager Number	88
Setting Fax Storage	89
Backup Print	89
Changing the Remote Retrieval Access Code	90
Remote Retrieval	90
Using the Remote Retrieval Access Code	90
Remote Commands	91
Retrieving Fax Messages	92
Changing the Fax Forwarding Number	92
10.Printing Reports	93
FAX/MFC Settings and Activity	93
Customizing the Transmission Verification Report	93
Setting the Fax Activity Report Interval	94
Using the Reports Key	94
To Print a Report	95
11.Making Copies	96
Using the FAX/MFC as a Copier	96
Making a Single Copy	96
Making Multiple Copies	96
Out of Memory Message	97
Temporary Copy Settings	97
Copying with Multiple Settings	97
Using the Enlarge/Reduce Key	98
Using the Options Key	99
Copy Mode (Type of Original)	99
Copy Contrast	99
Special Copy Options	100
2 in 1	100
4 in 1	100
Changing the Default Copy Settings	101
Copy Mode (Type of Original)	101
Copy Contrast	101
12.Important Information	102
Standard Telephone and FCC Notices	102
Laser Safety	103
FDA Regulations	103
Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)	104
Important	104
Industry Canada Compliance Statement	105
Important—About the Interface Cable (For FAX-2900, FAX-3800, MFC-4800 Only)	105
Warranty	105
International ENERGY STAR® Compliance Statement	105
Important Safety Instructions	106
Trademarks	108
13.Troubleshooting and Routine Maintenance	109
Troubleshooting	109
Error Messages	109
Document Jam	113
Paper Jam	113
Paper is Jammed in the Multi-purpose Sheet Feeder	114
Paper is Jammed near the Drum Unit or in the Fuser Unit	114
If You Are Having Difficulty with Your FAX/MFC	115
Packing and Shipping the FAX/MFC	122
Routine Maintenance	124
Cleaning the Document Scanner	124
Cleaning the Printer	125
Cleaning the Drum Unit	126
Replacing the Toner Cartridge	127
Replacing the Drum Unit	131
Glossary	135
Specifications	139
Product Description	139
Fax	139
Printer (For FAX-2900, FAX-3800, MFC-4800 Only)	140
Computer Requirements (For FAX-2900, FAX-3800, MFC-4800 Only)	141
Electrical and Environment	141
Parallel Interface	142
USB (Universal Serial Bus) Interface	142
Index	143
Remote Retrieval Access Card	147