Brother International IntelliFax-2800 Users Manual - English - Page 115
If You Are Having Difficulty with Your FAX/MFC, Printing and Receiving Faxes, Stop/Exit - black pages
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If You Are Having Difficulty with Your FAX/MFC If you think there is a problem with your FAX/MFC, make a copy first. If the copy looks good, the problem is probably not your FAX/MFC. Check the table below and follow the troubleshooting tips. DIFFICULTY SUGGESTIONS Printing and Receiving Faxes Condensed print and horizontal streaks; top and bottom of sentences are cut off. If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). Vertical streaks; black lines appear on the faxes you receive. Sometimes you may see vertical streaks/black lines on the faxes you receive. Either your FAX/MFC's primary corona wire for printing may be dirty, or the sending party's fax scanner may be dirty. Clean your primary corona wire (see pages 13-18), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). The FAX/MFC "hears" voice as CNG tone. If your FAX/MFC is set to Easy Receive ON, it is more sensitive to sounds. Your FAX/MFC may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the fax by pressing #51 if you are at an extension phone or press Stop/Exit if you are at the FAX/MFC or an external phone. Try avoiding this problem by turning Easy Receive to OFF. (See Easy Receive, page 5-3) Horizontal streaks; lines You may get a fax with horizontal streaks or with are missing. missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. Received faxes appear as split or blank pages. If the received data is divided and printed on two pages or if you get an additional blank page, your Paper Size setting may not be correct for the paper you are using (see page 4-1). If you are using the fixed reduction feature, check to see if the reduction ratio is suitable for the real paper. (See page 11-3) T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 13 - 7