Brother International IntelliFax-2800 Users Manual - English - Page 116

Phone Line or Connections, Fax Start, Sending Faxes, DIFFICULTY, SUGGESTIONS

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DIFFICULTY SUGGESTIONS Phone Line or Connections Dialing does not work. Check for a dial tone. Change TONE/PULSE setting (See Setting Tone/Pulse Dialing Mode (For Canada Only), page 4-7). Check all line cord connections, and make sure the curled handset cord is not in the EXT jack. Check power cord connection. Send a manual fax by pressing Hook-OR-by lifting the handset, and dialing the number. Wait to hear the fax receiving tones before pressing Fax Start. The FAX/MFC does not answer when called. Make sure the FAX/MFC is in the correct receiving mode for your setup (either FAX, FAX/TEL or TAD). Check for dial tone. If possible, call your FAX/MFC to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone handset to the FAX/ MFC telephone jack. If there is no ringing when you call your FAX/MFC, call your Telephone Company to check the line. There is no dial tone on the handset. Press Hook-OR-Lift the handset. If you hear no dial tone, check telephone line cord connections at the FAX/MFC and wall jack. Check that the handset curled cord is connected to the FAX/ MFC's handset jack. Test the jack with another single line telephone. If no dial tone on the wall outlet, call your telephone company. Sending Faxes Transmitting quality is Try changing your resolution to FINE or poor. SUPERFINE (See Fax Resolution, page 6-5). Make a copy to verify the FAX/MFC's scanner operation. Transmission Verification Report prints "Results:NG". There is probably temporary noise or static on the phone line. Try sending the fax again. If the problem continues, call the Telephone Company to check your phone line. The receiving party says the picture is not clear. Sometimes the resolution mode you chose when you sent your fax was not appropriate. Send the fax again, but try using the FINE or SUPERFINE mode. Also, your FAX/MFC's scanner may be dirty, so try cleaning it. (See page 13-16) The receiving party says vertical streaks appear on the faxes they receive. Your FAX/MFC's scanner may be dirty or the receiving party's print head may be dirty. Clean your scanner (see page 13-16), and then make a copy to check if the problem was caused by your machine. 13 - 8 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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13 - 8
TROUBLESHOOTING AND ROUTINE MAINTENANCE
DIFFICULTY
SUGGESTIONS
Phone Line or Connections
Dialing does not work.
Check for a dial tone. Change
TONE/PULSE
setting (See
Setting Tone/Pulse Dialing Mode (For
Canada Only)
, page 4-7). Check all line cord
connections, and make sure the curled handset cord
is not in the
EXT
jack. Check power cord
connection. Send a manual fax by pressing
Hook
—
OR
—
by lifting the handset, and dialing
the number. Wait to hear the fax receiving tones
before pressing
Fax Start
.
The FAX/MFC does not
answer when called.
Make sure the FAX/MFC is in the correct receiving
mode for your setup (either
FAX
,
FAX/TEL
or
TAD
). Check for dial tone. If possible, call your
FAX/MFC to hear it answer. If there is still no
answer, check the telephone line cord connection.
Connect a standard telephone handset to the FAX/
MFC telephone jack. If there is no ringing when
you call your FAX/MFC, call your Telephone
Company to check the line.
There is no dial tone on
the handset.
Press
Hook
—
OR
—
Lift the handset. If you hear
no dial tone, check telephone line cord connections
at the FAX/MFC and wall jack. Check that the
handset curled cord is connected to the FAX/
MFC
’
s handset jack. Test the jack with another
single line telephone. If no dial tone on the wall
outlet, call your telephone company.
Sending Faxes
Transmitting quality is
poor.
Try changing your resolution to
FINE
or
SUPERFINE
(See
Fax Resolution
, page 6-5). Make
a copy to verify the FAX/MFC
’
s scanner operation.
Transmission
Verification Report
prints
“
Results:NG
”
.
There is probably temporary noise or static on the
phone line. Try sending the fax again. If the
problem continues, call the Telephone Company to
check your phone line.
The receiving party says
the picture is not clear.
Sometimes the resolution mode you chose when you
sent your fax was not appropriate. Send the fax again,
but try using the
FINE
or
SUPERFINE
mode. Also,
your FAX/MFC
’
s scanner may be dirty, so try
cleaning it. (See page 13-16)
The receiving party says
vertical streaks appear
on the faxes they
receive.
Your FAX/MFC
’
s scanner may be dirty or the
receiving party
’
s print head may be dirty. Clean your
scanner (see page 13-16), and then make a copy to
check if the problem was caused by your machine.