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Brother International MFC 8300 Users Manual - English - Page 135

Troubleshooting and Routine Maintenance, Troubleshooting, Brother fax-back system, Brother Home

UPC - 012502564614

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17 Troubleshooting and Routine Maintenance Troubleshooting Brother fax-back system Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling. If you can't resolve a difficulty with your machine using this manual, call our fax-back system, and follow the voice prompts to receive faxed instructions about using the system, and an index of fax-back subjects. USA: 1-800-521-2846 From within Canada: 1-800-681-9838 The Brother fax-back system number (USA only) has been preprogrammed on One Touch key 01 . Brother Home Page You can find more information about Brother products, from product specification sheets to Frequently Asked Questions (FAQs), on the World Wide Web. Visit us at http://www.brother.com Brother Bulletin Board Brother's Bulletin Board Numbers are USA: 1-888-298-3616 From within Canada: 1-514-685-2040 For Customer Service USA: From within Canada: From within Montreal: 1-800-284-4329 1-908-575-8790 1-800-853-6660 1-514-685-4898 1-514-685-6464 (voice) (fax) (voice) (fax) (voice) TROUBLESHOOTING AND ROUTINE MAINTENANCE 17 - 1

Section	Page
Cover	1
If You Need to Call Customer Service	2
Year 2000 Compliant	2
Brother Numbers	3
Brother fax-back system	3
Frequently Asked Questions (FAQs)	3
Brother Bulletin Board	3
For Customer Service	3
Ordering Accessories and Supplies	4
Notice – Disclaimer of Warranties	5
Disclaimer—User Installation of Memory Board(s)	5
BROTHER 90 DAY LIMITED WARRANTY and EXCHANGE SERVICE (For FAX 4750 and FAX 5750 Only) (For USA Only)	6
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only)	10
Table of Contents	11
1. Introduction	19
Using this Manual	19
Finding Information	19
Test Sheet Procedures (For USA Only)	19
FAX 4750 and FAX 5750 Control Panel Overview	20
MFC 8300, MFC 8600 and MFC 8700 Control Panel Overview	22
About Your Machine	24
Fax Tones and Handshake	24
ECM (Error Correction Mode)	24
2. Assembly and Connections	25
Packing List	25
Choosing a Location	26
Assembly	27
Installing the Drum Unit Assembly (with Toner Cartridge)	27
Attach the Trays	28
Connect Paper Cassette #2 (For FAX 5750 and MFC 8700 Only)	28
Manual Feed Slot	29
Paper	30
Acceptable Paper	30
Paper Capacity of Paper Cassette	30
Paper Specification for the Cassette	31
Manual Feed Slot	31
Loading Paper in Multi-purpose Paper Cassette	32
Connections	33
Connecting the Machine	33
Connecting an External Telephone	34
Connecting an External TAD (Telephone Answering Device)	34
Sequence	34
Connections	34
Recording Outgoing Message (OGM)	35
Special Line Considerations	36
Roll Over Phone Lines	36
Two-Line Phone System	36
Converting Telephone Wall Outlets	36
Installing Machine, External Two-Line TAD, and Two-Line Telephone	37
Multi-Line Connections (PBX)	38
If you are installing the machine to work with a PBX:	38
Custom Features on a Single Line	38
3. On-Screen Programming	39
User-Friendly Programming	39
Function Mode	39
Do You Have a FAX or MFC?	39
Function Selection Table	40
4. Initial Setup	45
Getting Started	45
Setting Dialing Mode (Tone/Pulse)	45
Setting Date and Time	45
Setting Station ID	46
Entering Text	46
Inserting spaces	47
Making corrections	47
Repeating letters	47
Special characters and symbols	47
Setting Beeper Volume	48
Choosing the Handset Volume	48
Setting the Speaker Volume	49
Setting the Ring Volume	49
Memory Storage	49
Sleep Mode	50
Delayed Timer	50
Turning On Automatic Daylight Savings Time	50
5. Setup Receive	51
Basic Receiving Operations	51
Select Answer Mode	51
Setting Ring Delay	52
Setting F/T Ring Time	52
Easy Receive	53
Turning on Cassette #2 (For FAX 4750, FAX 5750, MFC 8600 and MFC 8700 Only)	53
Printing a Reduced Incoming Document	54
Recommended Reductions	54
Setting Paper Size	55
Setting Cassette Usage (For FAX 4750, FAX 5750, MFC 8600 and MFC 8700 Only)	55
Setting the Print Density	56
Advanced Receiving Operations	57
Operation from Extension Telephone (For FAX 4750, MFC 8300, MFC 8600 and MFC 8700 only) or External Telephone	57
For FAX/TEL Mode Only	57
Changing Remote Codes	57
Printing a Fax in Memory	58
Polling	58
Setting Up Polling Receive	59
Setting Up Sequential Polling Receive	59
Canceling a Scheduled Job	60
Setting Multi-Function Link® Pro Mode (For MFC 8600 and MFC 8700 Only)	60
Distinctive Ringing	61
Registering your Distinctive Ringing Pattern	62
Caller ID	63
Viewing Caller ID List	63
Clearing a Caller ID Stored in Memory	64
Printing Caller ID List	64
Call Waiting Caller ID (For FAX 4750, MFC 8300, MFC 8600 and MFC 8700)	64
6. Setup Send	65
Before You Begin	65
Sending Faxes with Multiple Settings	66
Manual Transmission	66
Automatic Transmission	66
Manual and Automatic Fax Redial	66
Real Time Transmission	67
Checking the Jobs Status	68
Canceling Jobs in Memory	68
Basic Sending Operations	69
Composing Electronic Cover Page	69
Composing Your Own Comments	70
Cover Page for Next Fax Only	70
Always Send Cover Page	71
Using a Printed Cover Page	71
Contrast	72
Resolution	72
Canceling a Job While Scanning the Document	72
Advanced Sending Operations	73
Overseas Mode	73
Call Reservation	73
Print Sample Call Back Message	74
Delayed Fax	74
Delayed Batch Transmission	75
Broadcasting	75
Multiple Resolution Transmission	76
Setting Up Polling Transmit	77
Interrupting Delayed Fax and Polling Transmit Jobs	77
7. Setup Auto Dial Numbers	79
Storing Numbers for Easy Dialing	79
Storing One Touch Dial Numbers	79
Storing Speed Dial Numbers	80
Setting Up Groups for Broadcasting	81
Changing One Touch and Speed Dial Numbers	82
8. Telephone Operations	83
Dialing Options	83
Manual Dialing	83
One Touch Dialing	83
Speed Dialing	84
Dialing Access Codes and Credit Card Numbers	84
Hold	84
Fax Redial	85
Tone/Pulse	85
Searching Telephone Index	85
9. Remote Fax Options	87
Fax Forwarding/Paging	87
Programming a Fax Forwarding Number	87
Programming Paging Number	88
Setting Fax Storage	88
Changing Remote Retrieval Access Code	89
Remote Retrieval	89
Using Remote Retrieval Access Code	89
Remote Commands	90
Retrieving Memory Status List	91
Retrieving Fax Messages	91
Changing Fax Forwarding Number Remotely	92
10. Printing Reports	93
MFC Settings and Activity	93
To Print a Report	93
Transmission Verification (Xmit) Report	94
Activity Report Interval	94
11. Making Copies	95
Using Your Machine as a Copier	95
Copy Contrast (Temporary Setting)	95
Making a Single Copy	95
Making Multiple Copies	96
Stacking Multiple Copies	96
Sorting Multiple Copies	96
If You Get a Memory Full Message	96
Reducing and Enlarging Copies	97
Copying a Photograph	97
12. Setting Up Brother Machine and PC to Work Together (For MFC 8300 Only)	99
Using the Brother Machine with Your PC	99
Before You Install Brother Printer Driver	100
If You Don’t Have a CD-ROM Drive	100
Computer Requirements	100
Connecting Brother Machine to PC with a USB Cable (For Using Windows® 98 Only)	101
Installing Brother Printer Driver Using USB Cable	102
Manually Installing True Type Fonts	106
For Windows® 95/98 and Windows NT® Workstation Version 4.0:	106
For Windows® 3.1 x:	106
Connecting Brother Machine to PC With Bundled Parallel Cable	107
Installing Brother Printer Driver (For Parallel Interface) (For Windows® 95/98 and Windows NT® Workstation Version 4.0 Only)	108
13. For DOS Users (For MFC 8300, MFC 8600 and MFC 8700 Only)	111
How to Use Brother machine with Your DOS Application Software	111
What Does the Remote Printer Console Do?	111
Remote Printer Console Main Program	111
Printer Status Monitor Program	112
Installing the Remote Printer Console	112
Using the Remote Printer Console Main Program	113
Remote Printer Console	114
Current Printer Status Information	114
Printer Setup Category	114
Print Setup Section	114
Page Setup Section	115
Font Config	115
Other Config	116
Console Config Category	116
Using the Printer Status Monitor Program	117
14. Using Brother Machine as a Printer (For MFC8300, MFC 8600 and MFC 8700 Only)	119
Special Printing Features	119
Windows® Printing	119
Popular Printer Emulation Support	119
Remote Printer Console Program for DOS	119
Bi-directional Parallel Interface	119
Enhanced Memory Management	119
Printing From Your PC	120
Multi-purpose Paper Cassette	120
Two-Sided Printing (Manual Duplexing)	120
Front Output Bin	121
Manual Feed Slot	121
Loading One Sheet of Paper	122
Loading More than One Sheet of Paper	122
Printing on Thicker Paper and Card Stock	123
Simultaneous Printing/Faxing	124
Choosing Acceptable Paper	124
Printer Operation Keys	125
On/Off Line Key	125
FF/Cont Key	125
Print Priority Key	125
Test/Reset Key	125
Printing the Internal Font List	126
Printing the Print Configuration List	126
Restoring Factory Default Settings	126
Printing PC Data in Hexadecimal	126
15. Optional Accessories	127
Additional Memory for Faxing/Printing	127
For the Printer	127
For the Fax	127
Network (LAN) Board (Option) (For FAX 5750 and MFC 8700 Only)	127
Paper Cassette #2 (Option) (For FAX 4750 and MFC 8600 Only)	128
Multi-Function Link® Pro (Option) (For FAX 4750, FAX 5750 and MFC 8300 Only)	128
16. Important Information	129
Standard Telephone and FCC Notices (For 120V Models Only)	129
These notices are in effect on models sold and used in the United States only.	129
Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)	130
ENERGY STAR® Compliance Statement	130
Industry Canada Compliance Statement (For Canada Only)	131
Laser Safety (For 110-120V Models Only)	131
FDA Regulations	131
Manufactured	131
Important Safety Instructions	132
Compilation and Publication Notice	134
Trademarks	134
17. Troubleshooting and Routine Maintenance	135
Troubleshooting	135
Brother fax-back system	135
Brother Home Page	135
Brother Bulletin Board	135
For Customer Service	135
Error Messages	136
Document Jam	139
Printer Jam	139
Paper is Jammed in the Multi-purpose Paper Cassette	140
Paper is Jammed near the Drum Unit	140
Paper is Jammed in the Fuser Unit	140
If You Are Having Difficulty with Your Machine	141
Difficulties Setting up the Software (For Windows® 3.1x Users)	148
Graphics or Text Is Missing in the Printout	148
Problem Using the HP Pavilion PC and the “HP DEMO” Screen Saver	148
Bi-Directional Parallel Ports (nibble and byte modes)	148
Machine Connect Failure or Bi-Directional Communication Error	149
Brother HL-6/6V/10h/630series/660series/960/1260/ WL-660:	149
EPSON ActionLaser 1100 / 1400:	149
HP LaserJet series II, IID, IIP, IIP+, III, IIID or IIIP:	150
HP LaserJet 4 Plus:	150
NEC SuperScript 610/660:	150
Lexmark WinWriter 200:	151
Packing and Shipping the Machine	152
Routine Maintenance	155
Cleaning the Document Scanner	155
Cleaning the Printer	155
Cleaning the Drum Unit	156
Replacing the Toner Cartridge	157
Toner Empty Indicator	157
Replacing the Toner Cartridge	158
Replacing the Drum Unit	160
Checking the Drum Life	161
18. Using Your Brother Machine with Your Apple New Power Macintosh G3 or iMac (For MFC 8300 Only)	163
For USB equipped Apple New Power Macintosh G3 or iMac with Mac OS 8.5/8.6	163
Install Brother Printer Driver for MFC 8300	163
Specifications	165
Product Description	165
Fax Specifications	165
Printer Specifications	166
Electrical and Environment	167
Parallel Interface Specifications	168
USB (Universal Serial Bus) Interface Specifications	168
Resident Fonts	168
Symbol Sets/Character Sets	169
Glossary	171