Brother International MFC 8300 Users Manual - English - Page 141

If You Are Having Difficulty with Your Machine, Difficulty, Suggestions

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If You Are Having Difficulty with Your Machine If you think there is a problem with your machine, make a copy first. If the copy looks good, the problem is probably not your machine. Check the table below and follow the troubleshooting tips. Printing and Receiving Faxes Difficulty Suggestions Condensed print and horizontal streaks, the top and bottom of sentences are cut off. If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal). Vertical streaks/ black lines appear on faxes you receive. Sometimes you may see vertical streaks/black lines on the faxes you receive. Either your the machine's primary corona wire for printing may be dirty, or the sending party's fax scanner may be dirty. Clean your primary corona wire (see page 17-21), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (From within Canada) or 1-514-685-6464 (From within Montreal). Machine "hears" voice as CNG tone. If your machine is set to Easy Receive ON, and it answers voice calls by trying to receive a fax, try turning Easy Receive to OFF. Horizontal streaks You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. Received faxes appear If the received data is divided and printed on 2 as split or blank pages. pages or if you get an additional blank page, your Paper Size setting may not be correct for the paper you are using. (See page 5-5.) If you are using the fixed reduction feature, check to see if the reduction ratio is suitable for the paper in your machine. (See page 5-4.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 17 - 7

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17 - 7
TROUBLESHOOTING AND ROUTINE MAINTENANCE
Printing
and
Receiving
Faxes
Condensed print and
If your copy looks good, you probably had a
horizontal streaks, the
bad
connection, with static or interference on
top and bottom of
the phone line. If the copy looks bad, call
sentences are cut off.
Brother Customer Service at 1-800-284-4329
(
USA
), 1-800-853-6660 (
from within Canada
)
or 1-514-685-6464 (
from within Montreal
).
Vertical streaks/
Sometimes you may see vertical streaks/black
black lines appear on
lines on the faxes you receive.
Either your
the
faxes you receive.
machine’s primary corona wire for printing may
be dirty, or the sending party’s fax scanner may
be dirty.
Clean your primary corona wire (see
page 17-21), or ask the sender to make a copy to
see if the problem is with the sending machine.
Try receiving from another fax machine.
If the problem continues, call Brother Customer
Service at 1-800-284-4329 (
USA
) or
1-800-853-6660 (
From within Canada
) or
1-514-685-6464 (
From within Montreal
).
Machine “hears”
If your machine is set to Easy Receive ON, and
voice as CNG tone.
it answers voice calls by trying to receive a fax,
try turning Easy Receive to OFF.
Horizontal streaks
You may get a fax with horizontal streaks or
with missing lines.
Usually this is caused by a
poor telephone connection.
Ask the other party
to send the fax again.
Received faxes appear
If the received data is divided and printed on 2
as split or blank pages.
pages or if you get an additional blank page,
your Paper Size setting may not be correct for
the paper you are using. (See page 5-5.)
If you are using the fixed reduction feature,
check to see if the reduction ratio is suitable for
the paper in your machine. (See page 5-4.)
Difficulty
Suggestions
If You Are Having Difficulty with Your Machine
If you think there is a problem with your machine,
make a copy first
.
If the copy looks good, the problem is probably not your machine.
Check the table below and follow the troubleshooting tips.