Cisco 1760 Hardware Installation Guide - Page 59

Troubleshooting, Contacting Your Cisco Reseller - command

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CH A P T E R 3 Troubleshooting Use the information in this chapter to help isolate problems with the router or to rule out the router as the source of the problem. This chapter contains the following sections: • Contacting Your Cisco Reseller • Recovering a Lost Password • Problem-Solving Contacting Your Cisco Reseller If you cannot locate the source of a problem, contact your local reseller for advice. Before you call, you should have the following information ready: • Chassis type and serial number • Maintenance agreement or warranty information • Cisco IOS release installed on your router • Date you received the router • Brief description of the problem • Brief description of the steps you have taken to isolate the problem • Output from the show tech-support EXEC command 78-13342-03 Cisco 1760 Modular Access Router Hardware Installation Guide 3-1

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CHAPTER
3-1
Cisco 1760 Modular Access Router Hardware Installation Guide
78-13342-03
3
Troubleshooting
Use the information in this chapter to help isolate problems with the router or to
rule out the router as the source of the problem.
This chapter contains the following sections:
•
Contacting Your Cisco Reseller
•
Recovering a Lost Password
•
Problem-Solving
Contacting Your Cisco Reseller
If you cannot locate the source of a problem, contact your local reseller for advice.
Before you call, you should have the following information ready:
•
Chassis type and serial number
•
Maintenance agreement or warranty information
•
Cisco IOS release installed on your router
•
Date you received the router
•
Brief description of the problem
•
Brief description of the steps you have taken to isolate the problem
•
Output from the
show tech-support
EXEC command