Cisco 7941G Phone Guide

Cisco 7941G - Unified IP Phone VoIP Manual

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  • Cisco 7941G | Phone Guide - Page 1
    Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
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  • Cisco 7941G | Phone Guide - Page 3
    or headset during a call hang up the handset. Mute your phone Press Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Dial Dial a phone number DirTrfr Transfer
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    call in your group QRT Submit call problems to the system administrator Redial Redial the Phone service URL assigned to button URL entry in a call log is ready to edit (SIP only) Option selected Feature enabled Button Icons Messages Services Help Directories Settings Volume Speaker Mute Headset
  • Cisco 7941G | Phone Guide - Page 5
    Understanding SIP vs. SCCP 23 Basic Call Handling 24 Placing a Call-Basic Options 24 Placing a Call-Additional Options 25 Answering a Call 28 Ending a Call 29 Using Hold and Resume 30 Using Mute 31 Switching Between Multiple Calls 31 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco
  • Cisco 7941G | Phone Guide - Page 6
    Advanced Call Handling 42 Speed Dialing 42 Picking Up a Redirected Call on Your Phone 43 Storing and Retrieving Parked Calls 44 Logging Out of Hunt Groups 45 Using Prioritizing Critical Calls 51 Using Cisco Extension Mobility 52 Managing Business Calls Using a Single Phone Number 53 6 OL-16994-01
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    for Mobile Connect 75 Using Cisco WebDialer 78 Understanding Additional Configuration Options 80 Troubleshooting Your Phone 82 General Troubleshooting 82 Viewing Phone Administration Data 83 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 7
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    Using the Quality Reporting Tool 83 Cisco One-Year Limited Hardware Warranty Terms 84 Index 85 8 OL-16994-01
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    to your voice messages See Accessing Voice Messages, page 65. See softkey and icon definitions See the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 9
  • Cisco 7941G | Phone Guide - Page 10
    to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as headsets) that
  • Cisco 7941G | Phone Guide - Page 11
    headsets that are fully compliant with the EMC Directive [89/336/EC]. Cisco . Importers, exporters, distributors and users are responsible for compliance with Cisco accessibility features at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco
  • Cisco 7941G | Phone Guide - Page 12
    Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics and table below to connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to-DC power
  • Cisco 7941G | Phone Guide - Page 13
    of the rotated tab. Return the handset to the handset rest. Adjusting the Footstand (Optional) To change the angle of the phone base, adjust the footstand while pressing the footstand button. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 13
  • Cisco 7941G | Phone Guide - Page 14
    your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone. To Cisco Unified IP Phone users. Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF
  • Cisco 7941G | Phone Guide - Page 15
    An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer
  • Cisco 7941G | Phone Guide - Page 16
    Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 16 1 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 16 1 15 14 4 5 6 7 8 9 13 12 11 10 16 186845 186846 OL-16994-01
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    your voice message service (varies by service). Accessing Voice Messages, page 65 5 Directories button Opens/closes the Directories menu. Use it to Using Call Logs, page 57 access call logs and directories. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications
  • Cisco 7941G | Phone Guide - Page 18
    line corresponds to a directory number or intercom number that others can use to call you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines you have, look at
  • Cisco 7941G | Phone Guide - Page 19
    An Overview of Your Phone Calls-Each line can support multiple calls. By default, your phone supports four connected calls per line, but . See Placing or Receiving Intercom Calls, page 40. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 19
  • Cisco 7941G | Phone Guide - Page 20
    button buttons, speed-dial buttons, phone service buttons or phone feature buttons. indicators Icons and labels indicate how these buttons are configured. For an icon reference, see "Phone Screen Icons" in the Quick Reference Card at the front of this guide. 3 Softkey labels Each displays
  • Cisco 7941G | Phone Guide - Page 21
    level of a menu, closes the menu. Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 21
  • Cisco 7941G | Phone Guide - Page 22
    include: • About Your Cisco Unified IP Phone-Details about your phone • How do I...?-Procedures for common phone tasks • Calling Features- phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support
  • Cisco 7941G | Phone Guide - Page 23
    Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified
  • Cisco 7941G | Phone Guide - Page 24
    call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call-Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. If you want to... Then... For more information
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    can place calls using special features and services that might be available on your phone. See your system administrator for more information (SCCP phones only) enter the phone number. Prioritizing Critical Calls, page 51 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified
  • Cisco 7941G | Phone Guide - Page 26
    Log in to the Cisco Extension Mobility Using Cisco Extension Extension Mobility profile service on a phone. Mobility, page 52 Make a call from a cellular phone using Mobile Voice Access 1. Obtain your Mobile Voice Access Managing Business Calls number and end-user PIN from your Using a Single
  • Cisco 7941G | Phone Guide - Page 27
    this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more dials the specified number. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 27
  • Cisco 7941G | Phone Guide - Page 28
    handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... Answer with a headset Press , if unlit. Or, if is already Using a Handset, Headset, lit, press Answer or (flashing). and Speakerphone, page 55 Note The primary
  • Cisco 7941G | Phone Guide - Page 29
    , to keep headset mode active, press EndCall. Hang up while using the speakerphone Press or EndCall. Hang up one call but preserve another Press EndCall. If necessary, remove the call from hold first. call on the same line Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified
  • Cisco 7941G | Phone Guide - Page 30
    or a beeping tone. • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting. • If you use a shared line, Hold
  • Cisco 7941G | Phone Guide - Page 31
    cannot hear you. You can use Mute with the handset, speakerphone, or a headset. If you want to... Toggle Microphone on Toggle Microphone off Then... Press . Press selected call is resumed. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 31
  • Cisco 7941G | Phone Guide - Page 32
    Answer the in-progress call on your cellular phone. The desktop phone line button turns red and handset icons and the calling party number appear on the phone display. You cannot use same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to
  • Cisco 7941G | Phone Guide - Page 33
    enabled on your phone, you can either phone, hanging up without pressing Transfer again places the call on hold. • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco
  • Cisco 7941G | Phone Guide - Page 34
    to you directly (not transferred or forwarded to you), or if your phone is does not support the option described above, using iDivert redirects the call to your voice Forward All on your phone; other call forwarding features are accessible only on your Cisco Unified CM User Options web pages. Your
  • Cisco 7941G | Phone Guide - Page 35
    for a non-primary line 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 66.) 2. Access your call on the phone, the DND and the ring tone is turned off. lights, Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager
  • Cisco 7941G | Phone Guide - Page 36
    menu, choose User Options > Device. 3. Set the following options: - Do Not Disturb-Set to enable/disable DND. - DND Incoming Call Alert-Set the alert to beep only, flash only, or disable all visible and audible alert notifications. Making Conference Calls Your Cisco Unified IP Phone allows you to
  • Cisco 7941G | Phone Guide - Page 37
    You may need to press the more softkey to see Confrn.) 2. Enter the participant's phone number. 3. Wait for the call to connect. 4. Press Confrn or Conference again to Participants, page 40. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 37
  • Cisco 7941G | Phone Guide - Page 38
    the call(s) that you want to join. Highlight the call(s) and press Select, then press Join to complete the action. Note If your phone does not support Join for calls on multiple lines, transfer the calls to a single line before using Join. Join together two existing conferences Use the Join or
  • Cisco 7941G | Phone Guide - Page 39
    a secure Meet-Me conference number from a non-secure phone, your phone displays the message, "Device Not Authorized." For more information, see Making and Receiving Secure Calls, page 50. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 39
  • Cisco 7941G | Phone Guide - Page 40
    the bottom of the list with an asterisk (*) next to the name. Remove You can make an intercom call to a target phone that auto-answers the call in speakerphone mode with the active intercom button and using either the handset, headset or speaker. The intercom call becomes a two-way connection
  • Cisco 7941G | Phone Guide - Page 41
    Basic Call Handling Note If you log into your desk phone every day using your Extension Mobility profile, make sure (active intercom line). • Press EndCall with the intercom call in focus. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 41
  • Cisco 7941G | Phone Guide - Page 42
    a call. Depending on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials Note • To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. See Accessing Your User Options Web Pages, page 66
  • Cisco 7941G | Phone Guide - Page 43
    hook to display GPickUp, then press it. 2. Enter the group pickup number. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, for the longest time. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 43
  • Cisco 7941G | Phone Guide - Page 44
    number is not available. 3. Press Transfer again to finish storing the call. Retrieve a parked call from a directed call park number From any Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number. Or after entering the park retrieval prefix
  • Cisco 7941G | Phone Guide - Page 45
    administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 45
  • Cisco 7941G | Phone Guide - Page 46
    your calls. See Preventing Others from Viewing or Barging a Shared-Line Call, page 48. Note The maximum number of calls that a shared line supports can vary by phone. Using Barge to Add Yourself to a Shared-Line Call You can use barge features (cBarge or Barge) to add yourself to calls on your
  • Cisco 7941G | Phone Guide - Page 47
    following occurs: • You are added to the call. • A window opens on your phone screen prompting you to select the call that you want to barge. Press Barge or turned into a conference call. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 47
  • Cisco 7941G | Phone Guide - Page 48
    a shared line 1. Press Private . 2. To verify that Privacy is off, look for the Privacy-disabled icon next to an unlit line button . Tips • If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. • The Privacy feature applies to all
  • Cisco 7941G | Phone Guide - Page 49
    line on your phone. (If you want a coworker's phone to specify a line, first press a line button, then press the BLF button.) If your phone supports auto-pickup, more than one ringing call). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 49
  • Cisco 7941G | Phone Guide - Page 50
    and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. • Non-secure call-At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified. If you want to... Check
  • Cisco 7941G | Phone Guide - Page 51
    the MLPP access number (provided by your system call administrator) followed by the phone number. Hear a special ring (faster than usual) You are receiving a priority Disturb (DND) feature. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 51
  • Cisco 7941G | Phone Guide - Page 52
    the call using PickUp Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings
  • Cisco 7941G | Phone Guide - Page 53
    in the conference. Connect to Mobile Voice Access 1. From any phone, dial your assigned Mobile Voice Access number. 2. Enter the number you are calling from, if prompted, and your PIN. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 53
  • Cisco 7941G | Phone Guide - Page 54
    as "Unknown Number"). - The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your number is 510- database. • If you incorrectly enter any requested information (such as cellular phone number or PIN) three times in a row, the Mobile Voice Access
  • Cisco 7941G | Phone Guide - Page 55
    a call will automatically trigger speakerphone mode, assuming that the handset is in its cradle and is not lit. Press or , then hang up the handset. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 55
  • Cisco 7941G | Phone Guide - Page 56
    a Headset Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see Headset Information, phone is set up to use AutoAnswer in headset mode, calls will be answered automatically only if is illuminated. Otherwise, calls ring normally and you must manually
  • Cisco 7941G | Phone Guide - Page 57
    in your missed calls directory for a given line appearance on your phone. If you want to... Then... View your call logs Choose > Calls. 2. Highlight a call record. 3. Press Delete. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 57
  • Cisco 7941G | Phone Guide - Page 58
    Using BLF to Determine a Line log is busy before placing State, page 49. a call to that line Place a call from a URL entry in a call log (SIP phones only) 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight the URL entry that you want to dial. 3. If you need to edit the
  • Cisco 7941G | Phone Guide - Page 59
    > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. To dial, select the listing, or scroll to the listing and go off-hook. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 59
  • Cisco 7941G | Phone Guide - Page 60
    This section describes how to set up and use Personal Directory on your phone. Alternately, see Using Personal Directory on the Web, page 67. If Personal Directory (exact name can vary). 2. Enter your Cisco Unified Communications Manager user ID and PIN, then press Submit. 1. Access Personal
  • Cisco 7941G | Phone Guide - Page 61
    . (You may need to press the more softkey to see Dial.) 4. Enter the participant's phone number. 5. Highlight the number that you want to dial and press OK. 6. Press OK again press Select. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 61
  • Cisco 7941G | Phone Guide - Page 62
    code that is unassigned and press Select. 4. Press Assign. 5. Enter a phone number. 6. Press Update. Search for Fast Dial 1. Choose > Personal Directory Choose Logout. Tips • Your system administrator can provide you with the user ID and PIN that you need to log in to Personal Directory. •
  • Cisco 7941G | Phone Guide - Page 63
    the Web, page 73.) Note Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 63
  • Cisco 7941G | Phone Guide - Page 64
    then press 1, 3 on the keypad. Next, press to change the contrast until you can see the phone screen display, and then press Save. Change the background 1. Choose > User Preferences > Background Images. image 2. Scroll through available images and press Select to choose an image. 3. Press
  • Cisco 7941G | Phone Guide - Page 65
    service on the primary line is checked. Ask your system administrator about options to automatically connect to another line if a voice message is waiting. Press iDivert. For more information, see Sending a Call to a Voice Message System, page 34. Cisco Unified IP Phone 7961G/7961G-GE and 7941G
  • Cisco 7941G | Phone Guide - Page 66
    network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your
  • Cisco 7941G | Phone Guide - Page 67
    Reset and then click Restart to refresh the phone configuration. 7. You can now press the line button to access PAB codes. 1. Choose User Options > Personal Address Book. 2. Click Add New. 3. Enter information for the entry. 4. Click Save. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE
  • Cisco 7941G | Phone Guide - Page 68
    . Contact your system administrator for more information. 1. Choose User Options > Device. 2. Click Service URL. 3. Choose the Fast Dial service from the Button drop-down list box. 4. Enter a phone label for the button. 5. Click Save. 6. Click Reset and then click Restart to refresh the
  • Cisco 7941G | Phone Guide - Page 69
    "raw" in the User Options web pages and do instructions. Setting Up Speed Dials on the Web Depending on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco
  • Cisco 7941G | Phone Guide - Page 70
    , see Speed Dialing, page 42. If you want to... Then do this after you log in... Set up speed-dial buttons 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials. 4. Enter a number and label for a speed-dial button (programmable button) on your
  • Cisco 7941G | Phone Guide - Page 71
    or end services 1. Search for services. 2. Select one or more entries. 3. Click Delete Selected. Change a service name 1. Search for services. 2. Click on the service name. 3. Change the information and click Save. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified
  • Cisco 7941G | Phone Guide - Page 72
    Label field if the phone does not support double-byte character sets. 6. Click Save. 7. Click Reset to reset your phone (necessary to see the new button label on your phone). Access a service on your Choose phone ( ) > Services. Controlling User Settings on the Web User settings include your
  • Cisco 7941G | Phone Guide - Page 73
    settings. Note Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 6. Click Save. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 73
  • Cisco 7941G | Phone Guide - Page 74
    that appears on your phone screen 1. Choose User Options > Device. 2. Choose a phone from the Name drop- phone, choose a line from the Line drop-down menu. 5. In the Line Text Label area, enter a text label. 6. Click Save. Note Your phone uses the ASCII Label field if the phone does not support
  • Cisco 7941G | Phone Guide - Page 75
    to be sent to your cellular phone. If you want to... Create an access list Then do this after you log in... 1. Choose User Options > Mobility Settings > Access be permitted 5. Click Save. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 75
  • Cisco 7941G | Phone Guide - Page 76
    log in... 1. Create an access list. 2. Click Add Member to add phone numbers or filters to the list. 3. Select an option from the Filter Mask select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild
  • Cisco 7941G | Phone Guide - Page 77
    to allow your cellular phone to ring simultaneously with your desktop phone. - Smart Client Installed-Select to indicate that the remote destination you are setting up is a smartphone. 6. Click Save. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager
  • Cisco 7941G | Phone Guide - Page 78
    WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Use WebDialer with your User Options directory Use WebDialer with another online corporate
  • Cisco 7941G | Phone Guide - Page 79
    Using the Cisco Unified CM User Options Web Pages If you want to... Then... Log out of This page appears by default after you click a phone number in a WebDialer-enabled online directory. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 79
  • Cisco 7941G | Phone Guide - Page 80
    Abbreviated Dialing or subscribing to the Fast Dial service. • Speed Dialing, page 42 • Cisco Unified IP Phone Expansion Module 7914 Phone Guide (SCCP phones only) Another option is to attach the Cisco Unified IP Phone Expansion Module 7914 to your phone. Work with (or work as) Consider using
  • Cisco 7941G | Phone Guide - Page 81
    apply your phone number and settings to a shared Cisco Unified IP Phone Ask your system administrator about the Cisco Extension Mobility Service. See Using Cisco Extension Mobility, page 52. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager
  • Cisco 7941G | Phone Guide - Page 82
    Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone call). • Your phone is not configured to support the feature associated
  • Cisco 7941G | Phone Guide - Page 83
    may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco
  • Cisco 7941G | Phone Guide - Page 84
    to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty
  • Cisco 7941G | Phone Guide - Page 85
    Synchronization Tool 69 answering calls, options for 28 ASCII label field support 70 audio problems 83 audio, quality of 14 authenticated calls 50 Auto Dial 24 43 reporting problems with 83 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 85
  • Cisco 7941G | Phone Guide - Page 86
    for 22, 80 illustration of 16 online help for 22 registering 14 securing handset rest 13 web-based services for 66 Cisco Unified IP Phone Expansion Module 7914 80 Cisco Unified Video Advantage 81 Cisco WebDialer See also WebDialer 78 Client Matter Code 26 CMC 26 conference calls Meet-Me 39 removing
  • Cisco 7941G | Phone Guide - Page 87
    help 18 messages 17 services 18 settings 18 for 29 headset answering calls with 28 audio quality 14 button, Cisco Unified IP Phone 12 intercom calls 40 intercom line 19, 20 K keypad description of 18 L language (locale) settings 72 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco
  • Cisco 7941G | Phone Guide - Page 88
    Address Book (PAB) dialing from 26 Personal Address Book, see PAB Personal Directory using from web page 67 phone lines buttons for 17 description of 18 viewing 18 phone screen adjusting contrast of 64 changing language of 64 cleaning 21 features of 18 phone services configuring 88 OL-16994-01
  • Cisco 7941G | Phone Guide - Page 89
    see also User Options web pages PickUp 43 PIN, changing 72 placed calls, records data, locating 82 status line, viewing 18 subscriptions, for phone services 71 suspicious calls, tracing 50 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 89
  • Cisco 7941G | Phone Guide - Page 90
    Phones Support 14 transferring, options for 33 troubleshooting 82 See also QRT 82 see also User Options web pages WebDialer 25 whisper 20 wideband handset 55 U URL dialing, from call log 58 User Options web pages accessing 66 configuring features and services with 67 subscribing to phone services
  • Cisco 7941G | Phone Guide - Page 91
  • Cisco 7941G | Phone Guide - Page 92
    CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 800 020 0791 Fax: 31 0 20 357 1100 Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE Phone Guide for
Cisco Unified Communications
Manager 6.1(3) (SCCP and SIP)