Cisco 7941G Phone Guide - Page 18

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Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each line corresponds to a directory number or intercom number that others can use to call

you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP

Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many

lines you have, look at the right side of your phone screen. You have as many lines as you have

directory numbers and phone line icons:

.

6

Help

button

Activates the Help menu.

Accessing the Help System on

Your Phone, page 22

7

Settings button

Opens/closes the Settings menu. Use it to

control phone screen contrast and ring

sounds.

Changing Phone Settings,

page 63

8

Services button

Opens/closes the Services menu.

Using the Cisco Unified CM

User Options Web Pages,

page 66

9

Volume button

Controls the handset, headset, and

speakerphone volume (off-hook) and the

ringer volume (on-hook).

Using a Handset, Headset, and

Speakerphone, page 55

10

Speaker button

Toggles the speakerphone on or off. When

the speakerphone is on, the button is lit.



11

Mute button

Toggles the microphone on or off. When

the microphone is muted, the button is lit.

Using Mute, page 31

12

Headset button

Toggles the headset on or off. When the

headset is on, the button is lit.



13

Navigation button

Allows you to scroll through menus and

highlight items. When the phone is

on-hook, displays phone numbers from

your Placed Calls log.

Using Call Logs, page 57

14

Keypad

Allows you to dial phone numbers, enter

letters, and choose menu items.

Basic Call Handling, page 24

15

Softkey buttons

Each activates a softkey option (displayed

on your phone screen).

Understanding Lines and

Calls, page 18

16

Handset light strip

Indicates an incoming call or new voice

message.

Accessing Voice Messages,

page 65

Item

Description

For more information, see...

Section	Page
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)	1
Common Phone Tasks	3
Quick Reference	3
Softkey Definitions	3
Phone Screen Icons	4
Button Icons	4
Getting Started	9
Using this Guide	9
Finding Additional Information	10
Safety and Performance Information	10
Cisco Product Security Overview	11
Accessibility Features	11
Connecting Your Phone	12
An Overview of Your Phone	15
Understanding Buttons and Hardware	15
Understanding Lines and Calls	18
Understanding Line and Call Icons	19
Understanding Phone Screen Features	20
Cleaning the Phone Screen	21
Understanding Feature Buttons and Menus	21
Accessing the Help System on Your Phone	22
Understanding Feature Availability	22
Understanding SIP vs. SCCP	23
Basic Call Handling	24
Placing a Call-Basic Options	24
Placing a Call-Additional Options	25
Answering a Call	28
Ending a Call	29
Using Hold and Resume	30
Using Mute	31
Switching Between Multiple Calls	31
Switching an In-Progress Call to Another Phone	32
Viewing Multiple Calls	32
Transferring Calls	33
Sending a Call to a Voice Message System	34
Forwarding Calls to Another Number	34
Using Do Not Disturb	35
Making Conference Calls	36
Using Conference Features	36
Using Conference	37
Using Join	38
Using cBarge	39
Using Meet-Me	39
Viewing or Removing Conference Participants	40
Placing or Receiving Intercom Calls	40
Advanced Call Handling	42
Speed Dialing	42
Picking Up a Redirected Call on Your Phone	43
Storing and Retrieving Parked Calls	44
Logging Out of Hunt Groups	45
Using a Shared Line	45
Understanding Shared Lines	46
Using Barge to Add Yourself to a Shared-Line Call	46
Understanding Barge Features	46
Using Barge Features	47
Preventing Others from Viewing or Barging a Shared-Line Call	48
Using BLF to Determine a Line State	49
Making and Receiving Secure Calls	50
Tracing Suspicious Calls	50
Prioritizing Critical Calls	51
Using Cisco Extension Mobility	52
Managing Business Calls Using a Single Phone Number	53
Using a Handset, Headset, and Speakerphone	55
Obtaining a Headset	56
Using AutoAnswer	56
Using Call Logs and Directories	57
Using Call Logs	57
Directory Dialing	59
Using Corporate Directory on Your Phone	59
Using Personal Directory on Your Phone	60
Changing Phone Settings	63
Customizing Rings and Message Indicators	63
Customizing the Phone Screen	64
Accessing Voice Messages	65
Using the Cisco Unified CM User Options Web Pages	66
Accessing Your User Options Web Pages	66
Configuring Features and Services on the Web	67
Using Personal Directory on the Web	67
Using Your Personal Address Book on the Web	67
Configuring Fast Dials on the Web	68
Using the Address Book Synchronization Tool	69
Setting Up Speed Dials on the Web	69
Setting Up Phone Services on the Web	71
Controlling User Settings on the Web	72
Controlling Line Settings on the Web	73
Setting Up Phones and Access Lists for Mobile Connect	75
Using Cisco WebDialer	78
Understanding Additional Configuration Options	80
Troubleshooting Your Phone	82
General Troubleshooting	82
Viewing Phone Administration Data	83
Using the Quality Reporting Tool	83
Cisco One-Year Limited Hardware Warranty Terms	84

Cisco 7941G Phone Guide - Page 18

Understanding Lines and Calls

Page 18 highlights