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Picking Up a Redirected Call on Your Phone

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Advanced Call Handling Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker's phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. If you want to... Answer a call that is ringing on another extension within your call pickup group Answer a call that is ringing on another extension outside of your group Answer a call that is ringing on another extension in your group or in an associated group Then... 1. Do one of the following: - If the PickUp softkey or button is available, press it. - If the PickUp softkey or button is not available, go off-hook to display the PickUp softkey, then press it. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. 1. Do one of the following: - If the GPickUp softkey or Group PickUp button is available, press it. - If the GPickUp softkey or Group PickUp button is not available, go off-hook to display GPickUp, then press it. 2. Enter the group pickup number. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press Answer to connect to the call. 1. Do one of the following: - If the OPickUp softkey or Other PickUp button is available, press it. - If the OPickUp softkey or Other PickUp button is not available, go off-hook to display OPickUp, then press it. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. Tips • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. • Pressing PickUp, GPickUp, or Group PickUp or connects you to the call that has been ringing for the longest time. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 43

Section	Page
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)	1
Common Phone Tasks	3
Quick Reference	3
Softkey Definitions	3
Phone Screen Icons	4
Button Icons	4
Getting Started	9
Using this Guide	9
Finding Additional Information	10
Safety and Performance Information	10
Cisco Product Security Overview	11
Accessibility Features	11
Connecting Your Phone	12
An Overview of Your Phone	15
Understanding Buttons and Hardware	15
Understanding Lines and Calls	18
Understanding Line and Call Icons	19
Understanding Phone Screen Features	20
Cleaning the Phone Screen	21
Understanding Feature Buttons and Menus	21
Accessing the Help System on Your Phone	22
Understanding Feature Availability	22
Understanding SIP vs. SCCP	23
Basic Call Handling	24
Placing a Call-Basic Options	24
Placing a Call-Additional Options	25
Answering a Call	28
Ending a Call	29
Using Hold and Resume	30
Using Mute	31
Switching Between Multiple Calls	31
Switching an In-Progress Call to Another Phone	32
Viewing Multiple Calls	32
Transferring Calls	33
Sending a Call to a Voice Message System	34
Forwarding Calls to Another Number	34
Using Do Not Disturb	35
Making Conference Calls	36
Using Conference Features	36
Using Conference	37
Using Join	38
Using cBarge	39
Using Meet-Me	39
Viewing or Removing Conference Participants	40
Placing or Receiving Intercom Calls	40
Advanced Call Handling	42
Speed Dialing	42
Picking Up a Redirected Call on Your Phone	43
Storing and Retrieving Parked Calls	44
Logging Out of Hunt Groups	45
Using a Shared Line	45
Understanding Shared Lines	46
Using Barge to Add Yourself to a Shared-Line Call	46
Understanding Barge Features	46
Using Barge Features	47
Preventing Others from Viewing or Barging a Shared-Line Call	48
Using BLF to Determine a Line State	49
Making and Receiving Secure Calls	50
Tracing Suspicious Calls	50
Prioritizing Critical Calls	51
Using Cisco Extension Mobility	52
Managing Business Calls Using a Single Phone Number	53
Using a Handset, Headset, and Speakerphone	55
Obtaining a Headset	56
Using AutoAnswer	56
Using Call Logs and Directories	57
Using Call Logs	57
Directory Dialing	59
Using Corporate Directory on Your Phone	59
Using Personal Directory on Your Phone	60
Changing Phone Settings	63
Customizing Rings and Message Indicators	63
Customizing the Phone Screen	64
Accessing Voice Messages	65
Using the Cisco Unified CM User Options Web Pages	66
Accessing Your User Options Web Pages	66
Configuring Features and Services on the Web	67
Using Personal Directory on the Web	67
Using Your Personal Address Book on the Web	67
Configuring Fast Dials on the Web	68
Using the Address Book Synchronization Tool	69
Setting Up Speed Dials on the Web	69
Setting Up Phone Services on the Web	71
Controlling User Settings on the Web	72
Controlling Line Settings on the Web	73
Setting Up Phones and Access Lists for Mobile Connect	75
Using Cisco WebDialer	78
Understanding Additional Configuration Options	80
Troubleshooting Your Phone	82
General Troubleshooting	82
Viewing Phone Administration Data	83
Using the Quality Reporting Tool	83
Cisco One-Year Limited Hardware Warranty Terms	84

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Advanced Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call

to your phone. You might use Call PickUp if you share call-handling with coworkers.

Tips

•

Depending on how your phone is configured, you might receive an audio and/or visual alert about

a call to your pickup group.

•

Pressing

PickUp, GPickUp, or Group PickUp

or connects you to the call that has been ringing for

the longest time.

If you want to...

Then...

Answer a call that is ringing on

another extension within your call

pickup group

Do one of the following:

–

If the

PickUp

softkey or button is available, press it.

–

If the

PickUp

softkey or button is not available, go

off-hook to display the

PickUp

softkey, then press it.

If your phone supports auto-pickup, you are now

connected to the call.

If the call rings, press

Answer

to connect to the call.

Answer a call that is ringing on

another extension outside of your

group

Do one of the following:

–

If the

GPickUp

softkey or

Group PickUp

button is

available, press it.

–

If the

GPickUp

softkey or

Group PickUp

button is not

available, go off-hook to display

GPickUp,

then press

it.

Enter the group pickup number.

If your phone supports auto-pickup, you are now

connected to the call.

If the call rings, press

Answer

to connect to the call.

Answer a call that is ringing on

another extension in your group or

in an associated group

Do one of the following:

–

If the

OPickUp softkey or Other PickUp

button is

available, press it.

–

If the

OPickUp softkey or Other PickUp

button is not

available, go off-hook to display

OPickUp

, then press

it.

If your phone supports auto-pickup, you are now

connected to the call.

If the call rings, press

Answer

to connect to the call.