Cisco SPA502G User Guide

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  • Cisco SPA502G | User Guide - Page 1
    USER GUIDE Cisco Small Business Cisco Unified Communications Manager Express for IP Phone Models SPA 50X (SPCP)
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    expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This device complies with Part , including interference that may cause undesired operation. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in
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    two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. © 2010 Cisco Systems, Inc. All rights reserved. OL-19751-02
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    to Your Phone (Optional) 25 Connecting Wired and Wireless Headsets (Optional) 25 Verifying Phone Startup 26 Upgrading Your Phone's Firmware 27 Chapter 3: Using Basic Phone Functions 28 Using Phone Hardware and Accessories 29 Cisco Small Business Pro IP Phone SPA 50X User Guide (SPCP) 1
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    the Call History Lists 38 Deleting All Numbers from the Placed Calls List 39 Accessing Voicemail 39 Chapter 4: Using Advanced Phone Features 40 Logging in to Your Phone 40 Creating Speed Dials 41 Adding and Using Speed Dials 42 Cisco Small Business Pro IP Phone SPA 50X User Guide (SPCP
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    Procedures for Technical Support Personnel 48 Status Information and Statistics 48 Rebooting, Restarting, and Resetting a Phone 48 Chapter 5: Using the Web Interface 50 Logging In to the Web Interface 50 Configuring Speed Dials and Fast Dials 51 Changing Your Password and PIN 53
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    Pro IP Phones, page 8 • Understanding Your Phone's Lines and Buttons, page 10 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone. NOTE The Cisco Small Business IP Phone features vary, depending on the type of call control
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    Getting Started Installing Your Phone Using Basic Phone Functions Using Advanced Phone Features Using the Web Interface Using the Cisco SPA 500S Attendant Console Description This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. This
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    voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker. IP phones also have special
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    Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit. Cisco Small Business IP Phone SPA 50X User Guide
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    are explained in the following table. # Phone Feature 1 Handset 2 Message Waiting Indicator Description Pick up to place or answer a call. Displays solid red when you have a new voice mail message. Flashes red during an incoming call. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 10
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    available on the Cisco SPA 502G.) When lit: Off: Line is idle. Green: Line is active or in use. Green (flashing): There is an inbound call. Red (flashing): Line is on hold. These keys can also be programmed by your phone system administrator to perform functions such as speed dial, call pickup, or
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    your directory and speed dials), access your call history, and set up functions (such as call forwarding). For the Cisco SPA 501G, accesses the Interactive Voice Response menu, which allows you to perform tasks like getting the IP address of the phone. See the User Guide documents on Cisco.com for
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    the callers are joined. Forwards all calls coming to your phone to a specified number. Initiates a conference call. Conferences active lines on the phone together. Deletes the last number or letter. Deletes an entire item (for example, a number from the Call History list). Dials a number. Do Not
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    item on the LCD screen. (Not applicable to the Cisco SPA 501G.) For example, on the Cisco SPA 590G, to change your ring settings, press 3 for Settings and then press 2 for Ring Type. NOTE Menus and options vary depending on phone model. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 14
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    ), page 18 • Connecting the Power, page 23 • Connecting Your Phone to the Network, page 24 • Connecting a PC to Your Phone (Optional), page 25 • Connecting Wired and Wireless Headsets (Optional), page 25 • Verifying Phone Startup, page 26 • Upgrading Your Phone's Firmware, page 27 Before You Begin
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    is not for use as a telephone line port. ! CAUTION CAUTION: Do not plug a telephone line cord into the port marked "AUX." Phone Connections The following photo shows where you need to connect parts of the phone. Figure 1 Phone Connections Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 16
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    phone stand by lining up the tabs on the stand with the slots on the phone body. STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force. Cisco Small Business IP Phone SPA 50X User Guide
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    Installing Your Phone Mounting the Phone to the Wall (Optional) 2 Mounting the Phone to the Wall (Optional) To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 MB100 Wall Mount Kit Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 18
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    on the MB with the holes in the phone's base. STEP 2 Orient the MB such that the phone's Ethernet and handset ports are accessible after installation. STEP 3 Push the MB onto the phone's base. Slide the MB upwards to lock it in place. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 19
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    Installing Your Phone Mounting the Phone to the Wall (Optional) STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. 2 Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 20
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    Installing Your Phone Mounting the Phone to the Wall (Optional) Plug in the Ethernet and power cables. 2 Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 21
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    Installing Your Phone Mounting the Phone to the Wall (Optional) STEP 5 Hang onto screws mounted in the wall. 2 Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 22
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    when the handset is placed onto the cradle. Connecting the Power If you are using an external power source, insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 23
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    instructions in the Wireless-G Bridge for Phone Adapters Quick Installation Guide, available on cisco.com. See Appendix A, "Where to Go From Here," for a list of documents and locations. STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the WBP54G to the back of the IP
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    the other end of the IP phone power adapter into an electrical outlet. Connecting a PC to Your Phone (Optional) To connect a PC to your phone (optional): NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly. STEP 1 To provide network access to a PC, connect one
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    the headset port on the right side of the IP phone as shown in the following graphic: Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then "Initializing Network." All
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    administrator or Internet Telephony Service Provider (ITSP). Upgrading Your Phone's Firmware The phone firmware is upgraded automatically from the Cisco Smart Business Communications System (SBCS), according to the administrative settings. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 27
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    Do Not Disturb, page 35 • Picking Up a Call from Another Extension, page 36 • Placing a Three-Way Conference Call, page 37 • Using the Local Directory, page 38 • Using the Call History Lists, page 38 • Accessing Voicemail, page 39 Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 28
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    , make sure the speakerphone or headset light is illuminated before placing the handset back on the hook. (If you are switching from the handset to a wireless headset, however, do not replace the handset or you will disconnect the call.) Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 29
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    or answer a call: • Pick up the handset. • Press the Speaker button. • Press the Headset button. • Press a configured line button (to place a call) or a green flashing line button (to answer a call). (Not applicable to the Cisco SPA 502G). Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 30
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    you can hear other parties on a call, but they cannot hear you. You can use this feature on the handset, speakerphone, or headset. • To toggle Mute on: Press the Mute button. The LED is lit. • To toggle Mute off: Press the lit Mute button. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 31
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    508G, Cisco SPA 509G: STEP 1 During an active call, press Trnsfer. The call is placed on hold and a new line is opened to dial the number. STEP 2 Enter the number to which you want to transfer the call, then press Dial or wait a few seconds. Cisco Small Business IP Phone SPA 50X User Guide (SPCP
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    a number and modify it (for example, to add an area code). When you're done, press ok. STEP 3 Lift the handset or press dial to automatically dial the selected number. Cisco SPA 501G: To redial the last number, press the Redial button. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 33
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    all missed calls: • If the LCD screen shows a missed call, press the Miss softkey to view a list of missed calls. • If the LCD screen does not show a missed call: a. Press the Setup button. b. Select Call History. c. Select Missed Calls. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 34
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    mailbox, another extension, or an outside line. For an outside line, be sure to enter any access code or area code that is required. STEP 3 Press Dial. The LCD screen displays Calls Forwarded. STEP 4 When you return to your phone, you can disable Call Forward All by pressing the CFwdAll softkey
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    SPA 509G: To initiate a conference call: STEP 1 During an active call, press more and then press Confrn. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second person's telephone number. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 36
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    a dial tone. STEP 2 Dial the second person's telephone number. STEP 3 When the second person answers, press the Conference button again. All three parties are connected in the conference call. When you hang up, the other two parties are disconnected. Cisco Small Business IP Phone SPA 50X User Guide
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    Press Edit Dial to change the number before dialing. Press Cancel to exit. Using the Call History Lists Using the Call History Lists To use the Call History lists: STEP 1 Press the Setup button. STEP 2 Scroll to Call History and press Select. Cisco Small Business IP Phone SPA 50X User Guide (SPCP
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    Voicemail To access voicemail, press the Messages button on your phone. Your system administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 39
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    directory number to that phone. For example, if you are working at a remote location for the day, you can log in to one of the company phones on the network and make and receive calls from your phone number and access your voicemail. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 40
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    2 Choose Logout. STEP 3 Press Exit. Creating Speed Dials You can configure up to 8 speed dials. Each speed dial can be a phone number, IP address or URL. You can also configure additional speed dials on unused line buttons on your phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 41
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    speed dial number, you can use the phone menu to add a speed dial that is not associated with a line button. You can also configure speed dials using the web interface; see Chapter 5, "Using the Web Interface." To add a speed dial: STEP 1 Press the Setup button. STEP 2 Scroll to CME Services
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    normally use to start a new call. STEP 2 Press the assigned number for the speed dial, then press AbbrDial. The phone number is dialed. NOTE If you have configured an unused line button with a speed dial number, press the button to dial. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 43
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    Phone 4 Cisco SPA 501G: Press the number for the speed dial and wait a few seconds. Monitoring/Accessing Another Phone from Your Phone Your system administrator may configure your phone so that you can monitor other user's phones from your phone. If this feature is configured, some line buttons
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    its appearance and the amount of time for the phone to be idle before it begins. To configure your screen saver: STEP 1 Press the Setup button. STEP 2 Scroll to Preferences and press Select this feature. c. Press OK to save the changes. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 45
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    the ring tone on the Cisco SPA 501G, start a web browser and enter the IP address of the phone to use the web configuration utility. Each extension of your phone can have a different ring tone. You can also create your own ring tones. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 46
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    #. Some typical options you might use are listed in the following table: Option Number 110 140 150 Action Gives you the IP address of the phone. Gives you the MAC address (hardware address) of the phone. Gives you the software version. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 47
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    reset your phone. You should not do so unless directed by your phone administrator as this can negatively affect your phone's function. To restart your phone and reboot the firmware: STEP 1 Press the Setup button. STEP 2 Scroll to Reboot and press Select. Cisco Small Business IP Phone SPA 50X User
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    extension will change. STEP 1 Press the Setup button. STEP 2 Scroll to Factory Reset and press Select. STEP 3 When the confirmation message appears, press OK to confirm or press Cancel to close the message without resetting the phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 49
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    Unified CME. NOTE The default address is http://10.1.10.1, but your system administrator may change this setting. You can check your CME server address by pressing the Setup button and then choosing Settings > Network Configuration. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 50
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    Dials 5 STEP 2 Enter your user name and password, and then click Login. NOTE If you are unsure of how to log in, contact your phone system administrator. Configuring Speed Dials and Fast Dials You can use the web pages to create speed dials and fast dials. • Speed dials allow you to quickly dial
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    Configure > Phones. STEP 3 To add a speed dial, find an open space in the Speed Dial Information section. • Enter the phone number, including any prefix digit that your system requires for external numbers. • Enter a label to identify the speed dial. Cisco Small Business IP Phone SPA 50X User Guide
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    phone, pager, text pager, or email inbox. STEP 1 Log in to the Cisco Unified Communications Express web page. See "Logging In to the Web Interface," on page 50. STEP 2 From the menu, choose Voice Mail > Message Notification > My Notification Devices. Cisco Small Business IP Phone SPA 50X User Guide
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    as needed. To make adjustments, you can check or uncheck the check boxes in the grid. STEP 5 Click Apply to save your settings, and then click Back to List to return to the list. STEP 6 Set up additional notification devices, as needed. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 54
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    6 Using the Cisco SPA 500S Attendant Console This chapter describes how to install and use the Cisco SPA 500S Attendant Console with your IP Phone. Figure 1 Cisco SPA 500S Attendant Console Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 55
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    from the IP phone and does not require a separate power supply. Two Cisco SPA 500S units can be attached to a single IP phone to monitor a total of 64 separate lines. Connecting the Cisco SPA 500S Attendant Console to the IP Phone To connect the Cisco SPA 500S Attendant Console to the IP phone, you
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    Cisco SPA 500S STEP 1 Turn both the IP phone and Cisco SPA 500S face down. STEP 2 Align the screw hole in the IP phone with one of the holes on the attachment arm. STEP 3 Insert the pegs on the attachment arm into the peg holes on the IP phone. Cisco Small Business IP Phone SPA 50X User Guide
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    screw, secure the attachment arm to the IP phone. STEP 5 Align the right screw hole in the Cisco SPA 500S with the unused hole on the attachment arm. STEP 6 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 58
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    this port. STEP 9 Locate the AUX port on the back of the IP phone. Connect the other end of the auxiliary cable to this port. The Cisco SPA 500S is powered by the auxiliary cable with the IP phone; no additional power source is required. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 59
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    the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone 6 STEP 10 Route the auxiliary cable inside the cable slot of the Cisco SPA 500S. STEP 11 Attach the appropriate desktop stand to each unit. Cisco Small Business IP Phone SPA 50X User Guide (SPCP
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    be connected to a Cisco SPA 500 Series IP Phone. The instructions in this section are for connecting a second Cisco SPA 500S. If you are not attaching a second Cisco SPA 500S, skip to "Configuring the Cisco SPA 500S" on page 63. STEP 1 Attach the first Cisco SPA 500S to the IP phone and connect the
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    this port. STEP 9 Route the auxiliary cable inside the cable slot. The Cisco SPA 500S is powered by the auxiliary cable with the IP phone; no additional power source is required. STEP 10 Attach the appropriate desktop stands to each unit. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 62
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    line buttons is performed by the system administrator and is not described in this document. To configure the Cisco SPA 500S, you can use the web user interface for the IP phone to which the Cisco SPA 500S is attached. See the Cisco SPA 500 Series and Wireless IP Phone Administration Guide on Cisco
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    Using the Cisco SPA 500S Attendant Console Monitoring the Cisco SPA 500S 6 Monitoring the Cisco SPA 500S To view the status of the Cisco SPA 500S: STEP 1 Log in to the web interface. STEP 2 Click the Att Console Status tab. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 64
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    center_contacts.html Software Downloads (Login Required) Go to tools.cisco.com/support/downloads, and enter the model number in the Software Search box. Product Documentation IP Phone www.cisco.com/en/US/products/ps10499/ tsd_products_support_series_home.html Accessories http://cisco.com/en
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    your product. • Cisco Small Business IP Phone Model 50X Quick Start Guide-Installation and initial configuration of your Cisco IP phone. • Cisco WBP54G Wireless-G Bridge for Phone Adapters User Guide- Installation and use of the WBP54G wireless bridge with your Cisco IP phone. • Cisco Small Business
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Cisco Small Business
Cisco Unified Communications Manager Express for IP
Phone Models SPA 50X (SPCP)
USER GUIDE