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1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. • About This Document, page 6 • Overview of the Cisco Small Business Pro IP Phones, page 8 • Understanding Your Phone's Lines and Buttons, page 10 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone. NOTE The Cisco Small Business IP Phone features vary, depending on the type of call control system that you are using. This document describes using the Cisco Small Business IP Phones with a SPCP phone system, such as the Cisco Unified Communications 500 Series. If you are using your Cisco Small Business IP Phone with a Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system, see the Cisco Small Business IP Phone SPA 50X (SIP) User Guide. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 6

Section	Page
FCC and IC Statement	2
Federal Communication Commission Interference Statement	2
IMPORTANT NOTE	3
Industry Canada Statement	3
Getting Started	7
About This Document	7
Overview of the Cisco Small Business IP Phones	9
Caring for Your Phone	10
Understanding Your Phone’s Lines and Buttons	11
Phone Components	11
Softkey Buttons	13
Using Keypad Shortcuts	15
Installing Your Phone	16
Before You Begin	16
Phone Connections	17
Connecting the Handset	18
Installing the Stand (Optional)	18
Mounting the Phone to the Wall (Optional)	19
Reverse the Handset Retention Tab	24
Connecting the Power	24
Connecting Your Phone to the Network	25
Connecting the Phone to the Wireless Network	25
Connecting a PC to Your Phone (Optional)	26
Connecting Wired and Wireless Headsets (Optional)	26
Verifying Phone Startup	27
Upgrading Your Phone’s Firmware	28
Using Basic Phone Functions	29
Using Phone Hardware and Accessories	30
Using the Speakerphone	30
Using the Headset with Your IP Phone	30
Switching Between the Handset/Headset/Speakerphone During a Call	30
Adjusting Call Volume and Muting	31
Adjusting Call Volume	31
Adjusting the Ringer Volume	31
Using Mute	31
Placing or Answering a Call	31
Using Hold and Resume	32
Using Mute	32
Ending a Call	33
Transferring Calls	33
Performing an Attended Transfer	33
Redialing a Number	34
Viewing and Returning Missed Calls	35
Forwarding All Calls to Another Number	36
Forwarding All Calls	36
Setting Do Not Disturb	36
Picking Up a Call from Another Extension	37
Placing a Three-Way Conference Call	37
Using the Local Directory	39
Using the Call History Lists	39
Using the Call History Lists	39
Deleting All Numbers from the Placed Calls List	40
Accessing Voicemail	40
Using Advanced Phone Features	41
Logging in to Your Phone	41
Creating Speed Dials	42
Adding and Using Speed Dials	43
Monitoring/Accessing Another Phone from Your Phone	45
Customizing Your LCD Screen	45
Changing the LCD Screen Contrast	45
Setting the Back Light Timer	46
Configuring the Phone Screen Saver	46
Turning on the Screen Saver Immediately	47
Updating Your Ring Tone	47
Using the Interactive Voice Response Menu on the Cisco SPA 501G	48
Advanced Procedures for Technical Support Personnel	49
Status Information and Statistics	49
Rebooting, Restarting, and Resetting a Phone	49
Using the Web Interface	51
Logging In to the Web Interface	51
Configuring Speed Dials and Fast Dials	52
Changing Your Password and PIN	54
Setting Up Voice Mail Notifications	54
Using the Cisco SPA 500S Attendant Console	56
Connecting the Cisco SPA 500S Attendant Console to the IP Phone	57
Connecting a Single Cisco SPA 500S	58
Connecting a Second Cisco SPA 500S	62
Configuring the Cisco SPA 500S	64
Using the Cisco SPA 500S	64
Monitoring the Cisco SPA 500S	65