Cisco SPA502G User Guide - Page 49

Advanced Procedures for Technical Support Personnel, Status Information and Statistics, Rebooting

Get Cisco SPA502G PDF manuals and user guides View all Cisco SPA502G manuals
Add to My Manuals
Save this manual to your list of manuals

Page 49 highlights

Using Advanced Phone Features Advanced Procedures for Technical Support Personnel 4 Advanced Procedures for Technical Support Personnel Technical support personnel may need to view information about your phone or phone activities. Follow these procedures if instructed to do so by technical support person who are assisting you. Status Information and Statistics To view status information and statistics: STEP 1 Press the Setup button. STEP 2 Scroll to Settings and press Select. STEP 3 Choose from the following options: • Network Configuration: Use this menu to view information about the network, including WAN connection, DHCP server, IP address, MAC address, domain name, subnet mask, default router, DNS servers, and TFTP server. • Model Information: Use this menu to view information about the phone, including model number, serial number, software version, and call control protocol. • Status: Use this menu to view information about the phone activity, including status messages, network statistics, and call statistics. Rebooting, Restarting, and Resetting a Phone If required, you can reboot, restart, or reset your phone. You should not do so unless directed by your phone administrator as this can negatively affect your phone's function. To restart your phone and reboot the firmware: STEP 1 Press the Setup button. STEP 2 Scroll to Reboot and press Select. Cisco Small Business IP Phone SPA 50X User Guide (SPCP) 48

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
Using Advanced Phone Features
Advanced Procedures for Technical Support Personnel
Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
48
4
Advanced Procedures for Technical Support Personnel
Technical support personnel may need to view information about your phone or
phone activities. Follow these procedures if instructed to do so by technical
support person who are assisting you.
Status Information and Statistics
To view status information and statistics:
STEP 1
Press the
Setup
button.
STEP 2
Scroll to
Settings
and press
Select
.
STEP 3
Choose from the following options:
•
Network Configuration: Use this menu to view information about the
network, including WAN connection, DHCP server, IP address, MAC
address, domain name, subnet mask, default router, DNS servers, and TFTP
server.
•
Model Information: Use this menu to view information about the phone,
including model number, serial number, software version, and call control
protocol.
•
Status: Use this menu to view information about the phone activity, including
status messages, network statistics, and call statistics.
Rebooting, Restarting, and Resetting a Phone
If required, you can reboot, restart, or reset your phone. You should not do so
unless directed by your phone administrator as this can negatively affect your
phone’s function.
To restart your phone and reboot the firmware:
STEP 1
Press the
Setup
button.
STEP 2
Scroll to
Reboot
and press
Select
.