Cisco SPA525G2 User Manual

Cisco SPA525G2 Manual

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  • Cisco SPA525G2 | User Manual - Page 1
    USER GUIDE Cisco Small Business SPA 500 Series IP Phones Model SPA 525G/SPA 525G2
  • Cisco SPA525G2 | User Manual - Page 2
    Power Adapter Statement This product is intended to be supplied by a Listed Direct Plug-In Power Unit marked "Class 2" or Listed Adapter marked "L.P.S." (or "Limited Power with the instructions, may could void the user's authority to operate Cisco Systems, Inc. All rights reserved. OL-18193-04
  • Cisco SPA525G2 | User Manual - Page 3
    Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be interference that may cause undesired operation. Revised June 2010 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the
  • Cisco SPA525G2 | User Manual - Page 4
    During a Call 21 Chapter 2: Installing Your Phone 22 Before You Begin 23 Connecting the Handset 23 (Optional) Attaching the Desk Stand 25 (Optional) Mounting the Phone to the Wall 26 Connecting Your Phone's Power 28 Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 1
  • Cisco SPA525G2 | User Manual - Page 5
    Transfer 42 Performing an Unattended (Blind) Transfer 42 Redialing 43 Viewing and Returning Missed Calls 43 Returning a Missed Call 43 Viewing a List of Missed Calls 43 Turning the Missed Calls Shortcut On and Off 44 Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 2
  • Cisco SPA525G2 | User Manual - Page 6
    Lists 55 Deleting an Entry from the Call History Lists 56 Saving a Call History List Number to Your Directory 56 Setting or Changing a Phone Password 56 Logging In and Logging Out of Your Phone 57 Accessing Voicemail 58 Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 3
  • Cisco SPA525G2 | User Manual - Page 7
    Your Phone 78 Creating the Playlist 78 Playing Songs 79 Changing the Left and Right Channel for Stereo Headsets 80 Using the Paging Feature 81 Paging Another Phone 81 Paging a Group of Phones 81 Configuring Auto Answer 81 Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 4
  • Cisco SPA525G2 | User Manual - Page 8
    Call Forwarding Configuring Call Waiting Blocking Caller ID Blocking Anonymous Calls Viewing Call History Lists Creating Speed Dials Contents 82 82 82 83 83 84 85 85 86 87 88 90 90 90 91 91 92 92 93 94 95 95 96 97 98 98 99 99 100 Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide
  • Cisco SPA525G2 | User Manual - Page 9
    a Single Cisco SPA 500S Connecting a Second Cisco SPA 500S Configuring the Cisco SPA 500S Using the Cisco SPA 500S Monitoring the Cisco SPA 500S Appendix A: Where to Go From Here 100 101 101 102 102 103 104 105 109 110 111 112 113 Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide 6
  • Cisco SPA525G2 | User Manual - Page 10
    or Asterisk system. If you are using the Cisco SPA 525G/525G2 with a Cisco Unified Communications 500 Series, see the Cisco Unified Communications Manager Express for Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 7
  • Cisco SPA525G2 | User Manual - Page 11
    accessing voice mail. Calls can be made or received with a handset, headset or speaker. The Cisco SPA 525G/525G2 phone is connected to the network through its Ethernet connection or the built-in Wireless-G connection. If you are using the Wireless-G connection, a separate power adapter (PA-100) is
  • Cisco SPA525G2 | User Manual - Page 12
    console) • Bluetooth capability for headset support • Bluetooth capability for mobile phone pairing (Cisco SPA 525G2 model) • 2.5mm stereo earphone jack for headset • Wireless-G client support • Kensington security slot support Caring for Your Phone The Cisco Small Business IP phones are electronic
  • Cisco SPA525G2 | User Manual - Page 13
    # Phone Feature Description 1 Handset Pick up to answer or place calls. 2 Speaker Speaker for phone. 3 Message Waiting Indicator When lit: • Red-You have a new voice mail message. • Flashing Red-You have an incoming call. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 14
    , and set up functions (such as call forwarding). 12 Mute button Press to mute or unmute the phone. When the phone is muted, the button glows red. A flashing red mute button indicates that the phone has no network connectivity. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 11
  • Cisco SPA525G2 | User Manual - Page 15
    , of MP3 files to play). Alpha Press to enter alphabetic characters in a data entry field. Answer Answers an incoming call. Back Returns you to the previous screen. Barge Press to interrupt a call on a shared extension. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 12
  • Cisco SPA525G2 | User Manual - Page 16
    a call. Forward Forwards calls coming to your phone. See "Forwarding Calls," on page 44. GrPickup Allows you to pick up (answer) a call at that is ringing at another extension in your group. See "Picking Up a Call," on page 48. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 17
    . See "Redialing," on page 43. Refresh Refreshes the screen. Useful after changing a configuration or when you want to update information (such as weather). Resume Resumes a call that is on hold. Save Saves your changes. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 14
  • Cisco SPA525G2 | User Manual - Page 18
    scroll up or down through the menu items, and then press the Select softkey button or the center Select button to choose the highlighted item. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 15
  • Cisco SPA525G2 | User Manual - Page 19
    rapidly (for y). Available characters are shown in the following table: Key Character Set 1 1 2 abc2ABC 3 def3DEF 4 ghi4GHI 5 jkl5JKL 6 mno6MNO 7 the Option > Clear softkey button to remove the entire entry. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 16
  • Cisco SPA525G2 | User Manual - Page 20
    headsets: See the "Connecting Bluetooth Headsets" section on page 18. • For wireless, non-Bluetooth headsets (such as Plantronics or Jabra): Follow the instructions for your product to connect the phone to the wireless headset base. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 21
    compatible and works with Bluetooth devices such as headsets. To configure the phone to work with your headset, first enable Bluetooth: STEP 1 Press the Setup button. STEP 2 Select User Preferences. STEP 3 Select Bluetooth Configuration. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide
  • Cisco SPA525G2 | User Manual - Page 22
    a Bluetooth headset, or operate with your Bluetooth-enabled mobile phone. (See "Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone" on page 65 for more information on using the Cisco SPA 525G2 with your mobile phone.) Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 23
    if supported, press the Answer button on your Bluetooth headset twice) and dial the number to place a call. Press the Answer button on your Bluetooth headset to answer a ringing call. See the user documentation for your Bluetooth headset for more information. Cisco Small Business IP Phone SPA 525G
  • Cisco SPA525G2 | User Manual - Page 24
    the hook. To switch from the speakerphone to a headset, press the Headset button. To switch from the speakerphone to the handset, pick up the handset. To switch from the headset to the speakerphone, press the Speakerphone button. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 21
  • Cisco SPA525G2 | User Manual - Page 25
    • (Optional) Mounting the Phone to the Wall, page 26 • Connecting Your Phone's Power, page 28 • Connecting Your Phone to the Computer Network, page 29 • Verifying Phone Startup, page 37 • Upgrading Your Phone's Firmware, page 37 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 22
  • Cisco SPA525G2 | User Manual - Page 26
    in the slot marked with a phone symbol. This port is labeled #5 on the Cisco SPA 525G/525G2 IP Phone Connections graphic. STEP 2 Insert the short end of the handset cord into the jack at the bottom of the handset (not shown). Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 23
  • Cisco SPA525G2 | User Manual - Page 27
    Installing Your Phone Connecting the Handset Figure 1 Cisco SPA 525G/525G2 IP Phone Connections 2 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 24
  • Cisco SPA525G2 | User Manual - Page 28
    1 Line up the tabs on the desk stand with the slots on the back of the phone. STEP 2 Slide the bottom tabs into the slots STEP 3 Lightly press down on the top of the desk stand. It should easily slide into the top slots. Do not force. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 29
    Mount Kit STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone's base. STEP 2 Orient the MB such that the phone's Ethernet and handset ports are accessible after installation. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 26
  • Cisco SPA525G2 | User Manual - Page 30
    Installing Your Phone (Optional) Mounting the Phone to the Wall 2 STEP 3 Push the MB onto the phone's base. Slide the MB upwards to lock it in place. STEP 4 Plug in the Ethernet and power cables. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 27
  • Cisco SPA525G2 | User Manual - Page 31
    PoE) to power the phone, the phone will receive power when you connect an Ethernet cable from the phone's WAN port to a switch in your network that provides PoE. See the "Connecting Your Phone to the Wired Network" section on page 29. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 32
    , WPA2 PSK, WPA Enterprise, and WPA2 Enterprise. With this type of security, you will at the very minimum be required to enter a password on the phone. The phone then authenticates with your router to provide a secure connection. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 29
  • Cisco SPA525G2 | User Manual - Page 33
    be connected to your wireless network. Enter the IP address of the wireless router in the browser toolbar. STEP 2 If required, enter the user name and password. (By default, Linksys routers typically use "admin" for the user name and "admin" for the password.) STEP 3 View the Wireless tab or window
  • Cisco SPA525G2 | User Manual - Page 34
    Your Phone Connecting Your Phone to the Computer Network 2 The following example shows WEP information for a Linksys WRV200 router: If your router is using WPA, note the WPA shared key, or passphrase that you need to enter later. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 35
    of the Wi-Fi connection. STEP 2 Press the Setup button on your phone. STEP 3 Scroll to Network Configuration and press Select. STEP 4 In the Wi-Fi field, press the Left or Right Arrow key to turn Wi-Fi On. Press the Save softkey. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 32
  • Cisco SPA525G2 | User Manual - Page 36
    , enter the user name and password. (By default, Linksys routers typically use "admin" for the user name and "admin" for the password.) d. View the Wireless tab or window. Locate the Wireless Protected Setup configuration menu. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 33
  • Cisco SPA525G2 | User Manual - Page 37
    to manually add it (see Manually Adding a Network, page 35). STEP 1 In the Wireless Profile screen, press Scan. STEP 2 In the list of available networks, scroll to the desired network and click Add to select the highlighted network. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 38
    to set the security options: • WEP-Wired Equivalent Privacy: You must enter the Default Transmit Key, Key Type and Length, and the keys. • WPA PSK or WPA2 PSK: You must enter the Cipher Type (TKIP or AES CCMP) and the shared key. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 35
  • Cisco SPA525G2 | User Manual - Page 39
    screen, press the Right Arrow key under Security Mode to set the security options (WPA Enterprise or WPA2 Enterprise). STEP 5 Scroll to Root Certificate and press the Right Arrow key. All files in the "ca" folder are displayed. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 36
  • Cisco SPA525G2 | User Manual - Page 40
    phone with an Internet Telephony Service Provider's system, do not upgrade your phone's firmware without consulting your service provider. Your provider may automatically upgrade your phones without any action on your part necessary. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 41
    the "Upgrading Firmware" section on page 102. • Upgrade using the Cisco SPA 9000 Voice System Setup Wizard (if your phone is part of a Cisco SPA 9000 Voice System network). See the Cisco SPA 9000 Voice System Setup Wizard User Guide. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 42
    Parking a Call, page 48 • Placing a Three-Way Conference Call, page 50 • Using the Phone Directories, page 50 • Using the Call History Lists, page 54 • Setting or Changing a Phone Password, page 56 • Accessing Voicemail, page 58 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 39
  • Cisco SPA525G2 | User Manual - Page 43
    button to scroll down and highlight a phone number on the LCD screen. STEP 2 Press the Select button or Dial to complete the call. See "Enabling Dial Assistance," on page 61 for more information on enabling this feature. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 40
  • Cisco SPA525G2 | User Manual - Page 44
    a Call To end a call: • If you are using the handset, hang up. • If you are using the speakerphone, press the Speaker button. • If you are using the headset, either press the Headset button (wired) or replace the receiver (wireless). Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 45
    an Unattended (Blind) Transfer STEP 1 During an active call, press BlindXfer. STEP 2 Enter the number to which you want to transfer the call and press Dial. The call is transferred with no further action required on your part. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 42
  • Cisco SPA525G2 | User Manual - Page 46
    the call and use the softkey buttons and keypad to edit the number. Viewing a List of Missed Calls To view a list of all missed calls: • If the LCD screen shows a missed call, press the Miss softkey to view a list of missed calls. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 47
    calls, forward calls when the phone is busy or forward calls when there is no answer. You can also set call forwarding options from your PC using the IP Phone Web Interface; see the "Configuring Call Forwarding" section on page 97. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 48
    "vm" for voice mail, or a number to which to forward all calls; for example, another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required. STEP 3 Press Save. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 45
  • Cisco SPA525G2 | User Manual - Page 49
    reach voice mail. If voice mail is not configured, callers hear a busy signal or message. You can also set Do Not Disturb from your PC using the IP Phone Web Interface; see the "Setting Do Not Disturb" section on page 96. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 46
  • Cisco SPA525G2 | User Manual - Page 50
    your phone if you are on another call, and the caller hears a busy signal or message. To turn call waiting on or off: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Select Call Preferences. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 51
    person in your company can pick up the call. The call is active until it is "unparked" or the caller hangs up. NOTE Not all phone systems support call park. If this feature is not working, check with your phone administrator. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 48
  • Cisco SPA525G2 | User Manual - Page 52
    view a list of parked calls (and unpark from the list): STEP 1 Press the Setup button. STEP 2 Select Status. STEP 3 Scroll to Call Park Status and press Select. STEP 4 Choose the parked call you want to retrieve and press Unpark. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 49
  • Cisco SPA525G2 | User Manual - Page 53
    In general, the phones provide the following types of directories: • Personal Address Book-The personal directory provides a place for you to store and view frequently dialed numbers. You can also dial numbers from the directory. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 50
  • Cisco SPA525G2 | User Manual - Page 54
    key to scroll through the phone numbers available for the highlighted contact. You can also view and edit the directory from your PC using the IP Phone Web Interface. See the "Configuring Your Address Book" section on page 95. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 51
  • Cisco SPA525G2 | User Manual - Page 55
    an IP address, press Option and select Input IP. To enter a star code, press Option and select Input Star Code. (See "Using Star Codes," on page Address Book screen, scroll to highlight a contact. STEP 2 Press Option and select Copy. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 56
    You can press Dial to call the contact, or Option to delete, copy, or edit the contact. Deleting a Contact To delete a contact: STEP 1 In the Personal Address Book screen, highlight the contact over. Press Save when finished. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 53
  • Cisco SPA525G2 | User Manual - Page 57
    the IP Phone Web Interface. See the "Viewing Call History Lists" section on page 99. Viewing the Call History Lists To view the Call History lists: STEP 1 Press the Setup button. STEP 2 Scroll to Call History and press Select. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 54
  • Cisco SPA525G2 | User Manual - Page 58
    Dial. NOTE If the call was from a long distance number or an outside line, you may have to edit the call before dialing it. Press the EditDial button to edit the call and use the softkey buttons and keypad to edit the number. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 55
  • Cisco SPA525G2 | User Manual - Page 59
    Password. STEP 4 Enter your old password (leave blank if you have never set a password). Press the Down Arrow key to go to New Password. STEP 5 Enter your new numeric password. Press the Down Arrow key to go to Re-enter New Password. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 60
    press Login. To log in through the Administration menu: STEP 1 Press the Setup button. STEP 2 Scroll to Device Administration and press Select. STEP 3 Scroll to Login and press Select. STEP 4 Enter your password and press Login. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 57
  • Cisco SPA525G2 | User Manual - Page 61
    the phone number, including any digits you must dial to reach an outside line. TIP To enter digits, press Option and choose Input Num. To clear the field of a previous entry, press Option and choose Clear. STEP 6 Press Save. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 58
  • Cisco SPA525G2 | User Manual - Page 62
    , page 87 • Using Star Codes, page 88 • Restarting Your Phone, page 90 • Viewing Phone, Network, and Call Information, page 90 • Viewing the Wireless Connection Status, page 92 • Advanced Menus for Technical Support Personnel, page 93 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 63
    receive a busy signal or message when calling your phone if anonymous calls are blocked. To block anonymous calls: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Select Call Preferences. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 60
  • Cisco SPA525G2 | User Manual - Page 64
    phone numbers based on the best matched entries in the Directory and Call History lists. To enable dial assistance: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Select Call Preferences. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 65
    . You will need to get from your phone administrator the IP address of the VPN, your username, and password. To configure your phone for use with a VPN: STEP 1 Press the Setup button. STEP 2 Scroll to Network Configuration and press Select. STEP 3 Scroll to VPN and press the Right Arrow key. STEP
  • Cisco SPA525G2 | User Manual - Page 66
    . Each speed dial can be a phone number, IP address or URL. You can create and edit speed dials on the phone, or by using your PC and the IP Phone Web Interface. (See "Creating Speed Dials," on page 100 for web instructions.) Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 63
  • Cisco SPA525G2 | User Manual - Page 67
    Edit. STEP 5 Enter the name and phone number for the speed dial. TIP To select a contact from the Address Book, press Option and select Select From Address Book. Scroll to choose the contact and press Select. STEP 6 Press Save. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 64
  • Cisco SPA525G2 | User Manual - Page 68
    Bluetooth Headsets" on page 18.) The Cisco SPA525G2 also supports the use of your Cisco IP phone in conjunction with Bluetooth-enabled mobile phone. You can do the following: • Pair your Bluetooth-enabled mobile phone and Cisco SPA 525G2. Your mobile phone is assigned a line button on your Cisco
  • Cisco SPA525G2 | User Manual - Page 69
    consult the latest Cisco SPA 525G2 release notes available at cisco.com. To pair your Cisco SPA 525G2 with your Bluetooth-enabled mobile phone, you can either initiate pairing from the Cisco SPA 525G2, or from your mobile phone. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 66
  • Cisco SPA525G2 | User Manual - Page 70
    Mobile Phone 4 Initiating Pairing from the Cisco SPA 525G2 STEP 1 Enable Bluetooth as described in the "Enabling Bluetooth (Cisco SPA 525G/ 525G2)" section on page 65. STEP 2 Press the Setup button. STEP 3 Scroll to User Preferences and press Select. STEP 4 Scroll to Bluetooth Configuration and
  • Cisco SPA525G2 | User Manual - Page 71
    Settings. STEP 2 Under General, choose Bluetooth. Ensure Bluetooth is turned on. STEP 3 In the Bluetooth Window, under Devices, find the MAC address of your Cisco SPA 525G2 IP phone. STEP 4 Select the MAC address of the Cisco SPA 525G2. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide
  • Cisco SPA525G2 | User Manual - Page 72
    Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone STEP 5 Enter the PIN (the default is 0000) and press Connect. 4 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 69
  • Cisco SPA525G2 | User Manual - Page 73
    connected. • Blue icon-Bluetooth is enabled and the Cisco SPA 525G2 is connected to a headset. • Green icon-Bluetooth is enabled and the Cisco SPA 525G2 is connected to a mobile phone. To verify the mobile phone configuration: Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 70
  • Cisco SPA525G2 | User Manual - Page 74
    at cisco.com. To import your mobile phone book into the personal address book on the Cisco SPA 525G2: STEP 1 Press the Directory softkey, or press the Setup button and select Directories. STEP 2 Select Personal Address Book. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 71
  • Cisco SPA525G2 | User Manual - Page 75
    Press the Import softkey. NOTE Depending on your mobile phone, you may need to authorize the Bluetooth connection, even if the phone is already paired with the Cisco SPA 525G. The phone displays a status message about the import. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 72
  • Cisco SPA525G2 | User Manual - Page 76
    a flashing lightning bolt). STEP 2 Do one of the following: • Enter a number to dial and press the Dial softkey. • Press the Directory softkey and select Personal Address book. Choose a number and press the Dial softkey. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 73
  • Cisco SPA525G2 | User Manual - Page 77
    a digit to reach an outside line on your mobile phone). The outgoing call appears on both your Cisco SPA 525G2 and your mobile phone display. The Cisco SPA 525G2 displays an off-hook icon next to the mobile phone display name. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 74
  • Cisco SPA525G2 | User Manual - Page 78
    Mobile Phone 4 After the call is connected, the icon next to the mobile phone display shows that the call is established. The audio goes through the Cisco SPA 525G2, although the mobile phone display also shows a connected call. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 79
    -enabled mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http://www.cisco.com/go/smallbizsupport, and also consult the latest Cisco SPA 525G2 release notes available at cisco.com. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 76
  • Cisco SPA525G2 | User Manual - Page 80
    information: • Battery indicator-Shows the battery life left on your mobile phone. • Signal strength-Shows the signal strength for your mobile phone. • Network (optional)-May show the phone network for your mobile phone. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 77
  • Cisco SPA525G2 | User Manual - Page 81
    playing the files. NOTE Only MP3 music with no Digital Media Rights protection can be played on the Cisco SPA 525G/525G2 IP Phone. Creating the Playlist NOTE The MP3 playlist on the Cisco SPA 525G/525G2 is limited to 48 songs. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 78
  • Cisco SPA525G2 | User Manual - Page 82
    USB slot on the Cisco SPA 525G/525G2. STEP 4 Press the Setup button. STEP 5 Scroll to MP3 Player and press Select. songs, the songs will be marked with a check in the box next to the song. Press phone to turn the music up or down. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 79
  • Cisco SPA525G2 | User Manual - Page 83
    the audio: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Audio Preferences and press Select. STEP 4 Press the Right Arrow key to set Swap L/R Channel to On. STEP 5 Press Save. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 80
  • Cisco SPA525G2 | User Manual - Page 84
    auto answer pages: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Select Call Preferences. STEP 4 Scroll to Auto Answer Page. Press the Right Arrow key to choose On. STEP 5 Press Save. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 81
  • Cisco SPA525G2 | User Manual - Page 85
    means that the darkening feature is enabled. STEP 5 Scroll to Backlight Timer. Enter the number of seconds before the display should shut off after the phone is idle. STEP 6 Press Save. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 82
  • Cisco SPA525G2 | User Manual - Page 86
    example, you chose a rotation of pictures). STEP 6 Press Save. Changing the Phone Wallpaper You can change the background picture on your phone to one stored in the phone, or to one on a USB memory device attached to the phone. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 83
  • Cisco SPA525G2 | User Manual - Page 87
    Tones Each extension of your phone can have a different ring tone. To change a ring tone: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Audio Preferences and press Select. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 84
  • Cisco SPA525G2 | User Manual - Page 88
    Your Phone You can access some pre-configured weather and news web services on your IP phone (if enabled by your phone administrator). To access these services: STEP 1 Press the Setup button. and select the city. Then press View. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 85
  • Cisco SPA525G2 | User Manual - Page 89
    Features Accessing Weather and News on Your Phone 4 TIP Press Refresh to update weather information when viewing the weather screen. To edit the list of cities: STEP Prev or Next to go to other articles in the news category. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 86
  • Cisco SPA525G2 | User Manual - Page 90
    , date, hour, and minute. Use the Up and Down Arrow keys to change the time. Press Set. NOTE If your phone is connected to an administration server, any changes you make to the date and time will be lost when rebooting the phone. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 87
  • Cisco SPA525G2 | User Manual - Page 91
    dial a busy number until the called party rings or answers. Calls the last number that called your phone. Activate Call Forward All. See Forwarding Calls, page 44. Deactivate Call Forward All. See Forwarding Calls, page 44. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 88
  • Cisco SPA525G2 | User Manual - Page 92
    the phone to use the G711u codec for all calls. Force the phone to use the G711a codec for all calls. Configure the phone to prefer the G726r32 codec for all calls. Configure the phone to force the G726r32 codec for all calls. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 89
  • Cisco SPA525G2 | User Manual - Page 93
    to Status and press Select. STEP 3 Select Product Information. You can view the following information: • Product Name • Serial Number • MAC (Hardware) Address • Software Version • Hardware Version • Certificate • Customization Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 90
  • Cisco SPA525G2 | User Manual - Page 94
    Default Router • Primary DNS • Secondary DNS • MAC (Hardware) Address Viewing Phone Line and Extension Information To view phone line and extension information: STEP 1 Press the Setup button. STEP 2 Scroll to Status and press Select. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 95
    (described in "Connecting Your Phone to the Wireless Network" section on page 29), you can view the status of your wireless connection. STEP 1 Press the Setup button. STEP 2 Scroll to Network Configuration and press Select. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 92
  • Cisco SPA525G2 | User Manual - Page 96
    Administrator. Settings Menu Network Configuration: • Connection Type • Static IP Address Settings • CDP • VLAN • VLAN ID • Multicast Address Device Administration: • Factory Reset • Custom Reset • Profile Rule • Call Control Settings Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 97
    Blocking Caller ID, page 98 • Blocking Anonymous Calls, page 99 • Viewing Call History Lists, page 99 • Creating Speed Dials, page 100 • Configuring Wi-Fi, page 100 • Configuring Bluetooth, page 101 • Upgrading Firmware, page 102 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 94
  • Cisco SPA525G2 | User Manual - Page 98
    STEP 5 The Info page of the IP Phone Web Interface displays. The web interface has several different tabs. The tabs that allow you to configure options on your phone are the Phone and User tabs. Click the tab names to switch between these tabs. Configuring Your Address Book The Cisco SPA 525G/525G2
  • Cisco SPA525G2 | User Manual - Page 99
    Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 96
  • Cisco SPA525G2 | User Manual - Page 100
    forward calls. • CFWD No Ans Delay-Number of seconds to delay forwarding calls, if there is no answer at your phone. Enter the number of seconds to delay. STEP 3 At the bottom of the page, click Submit All Changes. Your phone reboots. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 101
    . STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the Block CID Setting field. STEP 3 Choose yes or no to enable or disable. STEP 4 At the bottom of the page, click Save All Settings. Your phone reboots. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 98
  • Cisco SPA525G2 | User Manual - Page 102
    calls. • Missed Calls-Shows the last 60 missed calls. STEP 3 (Optional) To add a call from one of these lists to your address book, click the Address Book icon under the Add column. Edit any information and press Submit All Changes. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 103
    Wireless Enable is set to On. STEP 4 To manually enter a Wi-Fi profile, choose Wi-Fi Profile from the Wi-Fi Device list and proceed to the next section. To use WPS, choose Wi-Fi Protected Setup and follow the on-screen instructions Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 104
    press Submit All Changes. Bluetooth Mode The Cisco SPA 525G2 can pair with your Bluetooth-enabled mobile phone. See "Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone" section on page 65 for more information. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 101
  • Cisco SPA525G2 | User Manual - Page 105
    1 Log in to the web interface. STEP 2 Choose the Firmware Upgrade tab. STEP 3 Click Firmware Upgrade Window. STEP 4 Browse to select the firmware file from your PC. Click Submit. The firmware is installed and your phone reboots. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 102
  • Cisco SPA525G2 | User Manual - Page 106
    IP Phones, providing 32 three-color (red, green, and orange) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The Cisco SPA 500S attaches to the Cisco SPA 525G/525G2 with the attachment Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 107
    power supply. Two Cisco SPA 500S units can be attached to a single Cisco SPA 525G/525G2 to monitor a total of 64 separate lines. Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone To connect the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP phone
  • Cisco SPA525G2 | User Manual - Page 108
    and Cisco SPA 500S face down. STEP 2 Align the screw hole in the Cisco SPA 525G/525G2 with one of the holes on the attachment arm. STEP 3 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 525G/ 525G2. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 105
  • Cisco SPA525G2 | User Manual - Page 109
    arm to the Cisco SPA 525G/525G2. STEP 5 Align the right screw hole in the Cisco SPA 500S with the unused hole on the attachment arm. STEP 6 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 106
  • Cisco SPA525G2 | User Manual - Page 110
    port on the back of the Cisco SPA 525G/525G2. Connect the other end of the auxiliary cable to this port. The Cisco SPA 500S is powered by the auxiliary cable with the Cisco SPA 525G/525G2; no additional power source is required. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 107
  • Cisco SPA525G2 | User Manual - Page 111
    Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone 6 STEP 10 Route the auxiliary cable inside the cable slot of the Cisco SPA 500S. STEP 11 Attach the appropriate desktop stand to each unit. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 108
  • Cisco SPA525G2 | User Manual - Page 112
    be connected to a Cisco SPA 500 Series IP Phone. The instructions in this section are for connecting a second Cisco SPA 500S. If you are not attaching a second Cisco SPA 500S, skip to "Configuring the Cisco SPA 500S" on page 110. STEP 1 Attach the first Cisco SPA 500S to the IP phone and connect the
  • Cisco SPA525G2 | User Manual - Page 113
    can be configured to easily access other phone lines in the system. For example, buttons on the Cisco SPA 500S can be configured to monitor another extension, speed dial a number, transfer calls to another extension, and more. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 110
  • Cisco SPA525G2 | User Manual - Page 114
    about the line being monitored: - Green: The line is idle. - Red (steady): The line is in use. - Red (blinking): The line is ringing. - Orange (steady): The line is not registered; there is a problem with phone connectivity. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 111
  • Cisco SPA525G2 | User Manual - Page 115
    the Cisco SPA 500S, perform the following steps: STEP 1 Press the Setup button. STEP 2 Scroll to Status and press Select. STEP 3 Scroll to Peripheral Status and press Select. STEP 4 The status is shown in the "Att Cons" fields. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 112
  • Cisco SPA525G2 | User Manual - Page 116
    the Download area on Cisco.com at www.cisco.com/go/software (registration/login required). www.cisco.com/go/spa500phones www.cisco.com/en/US/products/ps10042/ tsd_products_support_series_home.html www.cisco.com/web/partners/sell/smb Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP
  • Cisco SPA525G2 | User Manual - Page 117
    Where to Go From Here Cisco Small Business Home www.cisco.com/smb A Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 114
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Cisco Small Business
SPA 500 Series IP Phones
Model SPA 525G/SPA 525G2
USER GUIDE