Compaq Evo n1050v Service Manual - Page 142

Service Manual, Troubleshooting and Diagnostics, Symptom, Call Center, Suggestions, Repair Center

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Page 142 highlights

Symptom Sluggish startup or shutdown. Error message such as "Invalid system disk" or "Auto IDE error". Password forgotten. Power No power. Call Center: Suggestions Use Tools tab in disk's Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files. Check for disk in floppy drive. Check boot order in BIOS Setup. Remove and reinstall hard drive. Repair Center: Likely Causes Hard drive. Hard drive contacts. Hard drive. Verify proper ownership, then follow removal procedure with owner and record appropriate data-see page 5-1. Make sure charged battery is installed or AC adapter connected. Try another battery or AC adapter if available. AC adapter. Battery. Motherboard. Repair Center: Comments If notebook boots from floppy drive, check for corrupt files on hard drive, use Recovery CDs to reinstall factory software onto hard drive, replace hard drive. User must call Technical Support and provide proof of ownership. Password removal is restricted to certain sites. See page 5-1. Service Manual Troubleshooting and Diagnostics 3-7

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Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Sluggish startup or
shutdown.
Use Tools tab in disk²s
Properties sheet to check
hard disk. Use Disk
Defragmenter to optimize
hard disk.
Delete temporary and
unneeded files.
Hard drive.
Error message such
as ³Invalid system
disk´ or ³Auto IDE
error´.
Check for disk in floppy drive.
Check boot order in BIOS
Setup.
Remove and reinstall hard
drive.
Hard drive contacts.
Hard drive.
If notebook boots from floppy
drive, check for corrupt files
on hard drive, use
Recovery
CDs
to reinstall factory
software onto hard drive,
replace hard drive.
Password forgotten.
Verify proper ownership, then
follow removal procedure with
owner and record appropriate
dataµsee page 5-1.
User must call Technical
Support and provide proof
of ownership. Password
removal is restricted to
certain sites. See page 5-1.
Power
No power.
Make sure charged battery is
installed or AC adapter
connected.
Try another battery or AC
adapter if available.
AC adapter.
Battery.
Motherboard.
Service Manual
Troubleshooting and Diagnostics
3-7