Dell B3465dn Mono Laser Multifunction Printer User Guide - Page 269
Paper feed problems, Paper frequently jams
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Troubleshooting 269 Action Yes No Step 2 Check the cable and the USB or parallel interface card connection. Use the correct cable, and then make sure it is securely connected to the USB or parallel interface card. The problem is solved. Contact technical support. Does the USB or parallel interface card operate correctly? Paper feed problems Paper frequently jams Action Yes Step 1 Go to step 2. a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator. • Check if you are printing on a recommended paper size and type. b Insert the tray properly. If jam recovery is enabled, then the print jobs will reprint automatically. Do paper jams still occur frequently? Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Go to step 3. Do paper jams still occur frequently? Step 3 Contact technical a Review the tips on avoiding jams. For more information, see "Avoiding support. jams" on page 230. b Follow the recommendations, and then resend the print job. Do paper jams still occur frequently? No The problem is solved. The problem is solved. The problem is solved.
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