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Dell B3465dn Mono Laser Multifunction Printer User Guide - Page 305

Solving scanner problems, The scanner does not respond

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Troubleshooting 305 Action Yes No Step 3 Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax. The problem is solved. Contact technical support. Is the fax print quality satisfactory? Solving scanner problems • "The scanner does not respond" on page 305 • "Scan job was not successful" on page 306 • "Scanner unit does not close" on page 307 • "Scanning takes too long or freezes the computer" on page 307 • "Poor scanned image quality" on page 308 • "Partial document or photo scans" on page 309 • "Cannot scan from a computer" on page 309 The scanner does not respond Action Step 1 Check if the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer cable is securely attached to the printer and the computer, print server, option, or other network device. Is the printer cable securely attached to the printer and the computer, print server, option, or other network device? Step 3 Check if the power cord is plugged into the printer and a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Step 4 Check if the electrical outlet is turned off by a switch or breaker. Go to step 3. Go to step 4. Turn on the switch or reset the breaker. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Connect the power cord to the printer and a properly grounded electrical outlet. Go to step 5. Is the electrical outlet turned off by a switch or breaker?

Section	Page
Contents	2
Safety information	8
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Using the Embedded Web Server	14
Understanding the basic functions of the scanner	15
Using the ADF and scanner glass	15
Setting up and using the home screen applications	21
Finding the IP address of the computer	21
Finding the IP address of the printer	21
Accessing the Embedded Web Server	22
Customizing the home screen	22
Understanding the different applications	22
Activating the home screen applications	23
Finding information about the home screen applications	23
Setting up Forms and Favorites	23
Setting up Card Copy	24
Using MyShortcut	25
Setting up Multi Send	25
Setting up Scan to Network	26
Setting up Remote Operator Panel	26
Exporting and importing a configuration	27
Additional printer setup	28
Installing internal options	28
Available internal options	28
Accessing the controller board	28
Installing a memory card	30
Installing an optional card	31
Installing an Internal Solutions Port	34
Installing a printer hard disk	40
Removing a printer hard disk	42
Installing hardware options	43
Order of installation	43
Installing optional trays	43
Setting up the printer software	45
Installing the printer software	45
Updating available options in the printer driver	46
Attaching cables	46
Networking	48
Preparing to set up the printer on an Ethernet network	48
Installing the printer on an Ethernet network	48
Preparing to set up the printer on a wireless network	49
Connecting the printer using the Wireless Setup Wizard	50
Connecting the printer to a wireless network using Wi-Fi Protected Setup	51
Connecting the printer to a wireless network using the Embedded Web Server	52
Changing port settings after installing a new network Internal Solutions Port	52
Setting up serial printing	54
Verifying printer setup	55
Printing a menu settings page	55
Printing a network setup page	55
Loading paper and specialty media	56
Setting the paper size and type	56
Configuring Universal paper settings	56
Loading trays	56
Loading the multipurpose feeder	61
Using the standard bin and paper stop	66
Linking and unlinking trays	67
Linking and unlinking trays	67
Creating a custom name for a paper type	67
Assigning a custom paper type	68
Configuring a custom name	69
Paper and specialty media guide	70
Using specialty media	70
Tips on using letterhead	70
Tips on using transparencies	70
Tips on using envelopes	70
Tips on using labels	71
Tips on using card stock	71
Paper guidelines	72
Paper characteristics	72
Unacceptable paper	73
Selecting paper	73
Selecting preprinted forms and letterhead	73
Using recycled paper and other office papers	74
Storing paper	74
Supported paper sizes, types, and weights	75
Supported paper sizes	75
Supported paper types and weights	76
Paper sizes, types, and weights supported by the optional finisher	77
Printing	79
Printing forms and a document	79
Printing forms	79
Printing a document	79
Adjusting toner darkness	79
Printing from a flash drive	80
Printing from a flash drive	80
Supported flash drives and file types	81
Printing confidential and other held jobs	82
Storing print jobs in the printer	82
Printing confidential and other held jobs	83
Modifying confidential print settings	83
Printing information pages	84
Printing a font sample list	84
Printing a directory list	84
Canceling a print job	84
Canceling a print job from the printer control panel	84
Canceling a print job from the computer	84
Copying	86
Making copies	86
Making a quick copy	86
Copying using the ADF	86
Copying using the scanner glass	87
Copying photos	87
Copying on specialty media	87
Copying on transparencies	87
Copying on letterhead	88
Customizing copy settings	88
Copying to a different size	88
Making copies using paper from a selected tray	89
Copying different paper sizes	89
Copying on both sides of the paper (duplexing)	90
Reducing or enlarging copies	90
Adjusting copy quality	91
Collating copies	91
Placing separator sheets between copies	92
Copying multiple pages onto a single sheet	92
Creating a custom copy job	93
Placing information on copies	94
Placing a header or footer on pages	94
Placing an overlay message on each page	94
Canceling a copy job	94
Canceling a copy job while the original document is in the ADF	94
Canceling a copy job while copying pages using the scanner glass	94
Canceling a copy job while pages are being printed	95
Understanding the copy options	95
Copy from	95
Copy to	95
Scale	95
Darkness	95
Sides (Duplex)	95
Collate	96
Copies	96
Content	96
Save As Shortcut	96
Using the advanced options	96
E-mailing	97
Setting up the printer to e-mail	97
Setting up the e-mail function	97
Configuring e-mail settings	97
Creating an e-mail shortcut	98
Creating an e-mail shortcut using the Embedded Web Server	98
Creating an e-mail shortcut using the printer control panel	98
E-mailing a document	99
Sending an e-mail using the printer control panel	99
Sending an e-mail using a shortcut number	99
Sending an e-mail using the address book	100
Customizing e-mail settings	100
Adding e-mail subject and message information	100
Changing the output file type	100
Canceling an e-mail	101
Understanding the e-mail options	101
Recipient(s)	101
Subject	101
Message	101
File Name	101
Original Size	101
Darkness	102
Resolution	102
Send As	102
Content	102
Page Setup	103
Scan Preview	103
Using the advanced options	103
Faxing	104
Setting up the printer to fax	104
Initial fax setup	105
Choosing a fax connection	106
Scenario 1: Standard telephone line	106
Scenario 2: Digital Subscriber Line (DSL)	110
Scenario 3: VoIP telephone service	111
Scenario 4: Digital telephone service through a cable provider	112
Scenario 5: Countries or regions with different telephone wall jacks and plugs	113
Connecting to a distinctive ring service	117
Setting the outgoing fax name and number	117
Setting the date and time	118
Configuring the printer to observe daylight saving time	118
Sending a fax	118
Sending a fax using the printer control panel	118
Sending a fax using the computer	119
Sending a fax using a shortcut number	119
Sending a fax using the address book	120
Sending a fax at a scheduled time	120
Creating shortcuts	121
Creating a fax destination shortcut using the Embedded Web Server	121
Creating a fax destination shortcut using the printer control panel	121
Customizing fax settings	121
Changing the fax resolution	121
Making a fax lighter or darker	122
Viewing a fax log	122
Blocking junk faxes	122
Canceling an outgoing fax	123
Canceling a fax while the original documents are still scanning	123
Canceling a fax after the original documents have been scanned to memory	123
Holding and forwarding faxes	123
Holding faxes	123
Forwarding a fax	124
Understanding the fax options	124
Content	124
Resolution	125
Darkness	125
Delayed Send	125
Page Setup	125
Scan Preview	125
Using the advanced options	126
Scanning	127
Using Scan to Network	127
Scanning to an FTP address	127
Creating shortcuts	127
Creating an FTP shortcut using the Embedded Web Server	127
Creating an FTP shortcut using the printer control panel	128
Scanning to an FTP address	128
Scanning to an FTP address using the printer control panel	128
Scanning to an FTP address using a shortcut number	128
Scanning an FTP using the address book	128
Scanning to a computer or flash drive	129
Scanning to a computer using the Embedded Web Server	129
Setting up Scan to Computer	130
Scanning to a flash drive	131
Understanding the scan options	131
FTP	131
File Name	131
Save As Shortcut	132
Original Size	132
Darkness	132
Resolution	132
Send As	132
Content	132
Page Setup	133
Scan Preview	133
Using the advanced options	133
Understanding the printer menus	134
Menus list	134
Paper menu	135
Default Source menu	135
Paper Size/Type menu	136
Configure MP menu	139
Substitute Size menu	139
Paper Texture menu	139
Paper Weight menu	141
Paper Loading menu	142
Custom Types menu	143
Custom Names menu	144
Custom Scan Sizes menu	144
Universal Setup menu	144
Reports Menu	145
Reports menu	145
Network/Ports menu	146
Active NIC menu	146
Standard Network or Network [x] menu	146
Reports menu	148
Network Card menu	148
TCP/IP menu	149
IPv6 menu	150
Wireless menu	150
AppleTalk menu	151
Standard USB menu	152
SMTP Setup menu	154
Security menu	155
Edit Security Setups menu	155
Miscellaneous Security Settings menu	156
Confidential Print menu	157
Disk Wiping menu	157
Security Audit Log menu	158
Set Date/Time menu	158
Settings menu	160
General Settings menu	160
Copy Settings menu	169
Fax Settings menu	172
Fax Mode (Analog Fax Setup) menu	172
E-mail Settings menu	180
FTP Settings menu	185
Flash Drive menu	188
Print Settings	193
Setup menu	193
Finishing menu	194
Quality menu	196
Job Accounting menu	197
Utilities menu	198
XPS menu	199
PDF menu	199
PostScript menu	199
PCL Emul menu	200
HTML menu	203
Image menu	204
Help menu	204
Saving money and the environment	206
Saving paper and toner	206
Using recycled paper	206
Conserving supplies	206
Saving energy	206
Using Eco-Mode	206
Reducing printer noise	207
Adjusting Sleep mode	208
Using Hibernate Mode	208
Setting Hibernate Timeout	209
Using Schedule Power Modes	209
Adjusting the brightness of the display	210
Recycling	210
Recycling Dell products	210
Securing the printer	211
Statement of Volatility	211
Erasing volatile memory	211
Erasing non-volatile memory	212
Erasing printer hard disk memory	212
Configuring printer hard disk encryption	213
Finding printer security information	214
Maintaining the printer	215
Cleaning the printer parts	215
Cleaning the printer	215
Cleaning the scanner glass	216
Checking the status of parts and supplies	217
Checking the status of parts and supplies on the printer control panel	217
Checking the status of parts and supplies from the Embedded Web Server	217
Estimated number of remaining pages	217
Ordering supplies	217
Ordering supplies using the Supplies Ordering Utility	217
Ordering supplies using Printer Home	218
Ordering toner cartridges	218
Ordering an imaging unit	218
Ordering a maintenance kit	218
Ordering an ADF separator roller	218
Storing supplies	218
Replacing supplies	219
Replacing the toner cartridge	219
Replacing the imaging unit	220
Replacing the staple cartridge	223
Moving the printer	225
Before moving the printer	225
Moving the printer to another location	226
Shipping the printer	226
Managing the printer	227
Managing printer messages	227
Accessing Status Monitor Center	227
Checking the virtual display	227
Setting up e-mail alerts	228
Viewing reports	228
Configuring supply notifications from the Embedded Web Server	228
Restoring factory default settings	229
Clearing jams	230
Avoiding jams	230
Understanding jam messages and locations	231
[x]-page jam, open automatic feeder top cover. [28y.xx]	232
[x]-page jam, clear standard bin. [20y.xx]	233
[x]-page jam, open rear door. [20y.xx]	233
[x]-page jam, open front door. [20y.xx]	235
[x]-page jam, remove tray 1 to clear duplex. [23y.xx]	238
[x]-page jam, clear manual feeder. [25y.xx]	239
[x]-page jam, open tray [x]. [24y.xx]	240
[x]-page jam, remove all pages from the output bin. Leave paper in bin. [45y.xx]	241
[x]-page jam, remove all pages from the finisher’s accumulator. Leave paper in bin. [45y.xx]	246
Troubleshooting	249
Understanding the printer messages	249
Cartridge, imaging unit mismatch [41.xy]	249
Cartridge low [88.xy]	249
Cartridge nearly low [88.xy]	249
Cartridge very low, [x] estimated pages remain [88.xy]	249
Change [paper source] to [custom type name] load [orientation]	250
Change [paper source] to [custom string] load [orientation]	250
Change [paper source] to [paper size] load [orientation]	250
Change [paper source] to [paper type] [paper size] load [orientation]	250
Check tray [x] connection	250
Close front door	251
Close flatbed cover and load originals if restarting job [2yy.xx]	251
Complex page, some data may not have printed [39]	251
Configuration change, some held jobs were not restored [57]	251
Defective flash detected [51]	252
Disk full [62]	252
Disk must be formatted for use in this device	252
Disk near full. Securely clearing disk space.	252
Error reading USB drive. Remove USB.	252
Error reading USB hub. Remove hub.	252
Fax memory full	252
Fax partition inoperative. Contact system administrator.	252
Fax server 'To Format' not set up. Contact system administrator.	253
Fax Station Name not set up. Contact system administrator.	253
Fax Station Number not set up. Contact system administrator.	253
Imaging unit low [84.xy]	253
Imaging unit nearly low [84.xy]	253
Imaging unit very low, [x] estimated pages remain [84.xy]	253
Incompatible tray [x] [59]	253
Incorrect paper size, open [paper source] [34]	254
Insufficient memory to collate job [37]	254
Insufficient memory for Flash Memory Defragment operation [37]	254
Insufficient memory, some Held Jobs were deleted [37]	254
Insufficient memory, some held jobs will not be restored [37]	254
Insufficient memory to support Resource Save feature [35]	254
Load [paper source] with [custom type name] [paper orientation]	255
Load [paper source] with [custom string] [paper orientation]	255
Load [paper source] with [paper size] [paper orientation]	255
Load [paper source] with [paper type] [paper size] [paper orientation]	255
Load Manual Feeder with [custom type name] [paper orientation]	256
Load Manual Feeder with [custom string] [paper orientation]	256
Load Manual Feeder with [paper size] [paper orientation]	256
Load Manual Feeder with [paper type] [paper size] [paper orientation]	256
Maintenance kit low [80.xy]	256
Maintenance kit nearly low [80.xy]	257
Maintenance kit very low, [x] estimated pages remain [80.xy]	257
Memory full [38]	257
Memory full, cannot print faxes	257
Memory full, cannot send faxes	257
Network [x] software error [54]	257
No analog phone line connected to modem, fax is disabled.	257
Non-Dell [supply type], see User’s Guide [33.xy]	258
Not enough free space in flash memory for resources [52]	258
Paper changes needed	258
Parallel port [x] disabled [56]	258
Printer had to restart. Last job may be incomplete.	259
Remove defective disk [61]	259
Remove paper from standard output bin	259
Replace defective imaging unit [31.xy]	259
Reinstall missing or unresponsive cartridge [31.xy]	259
Replace cartridge, printer region mismatch [42.xy]	259
Replace cartridge, 0 estimated pages remain [88.xy]	259
Replace imaging unit, 0 estimated pages remain [84.xy]	260
Replace maintenance kit, 0 estimated pages remain [80.xy]	260
Replace all originals if restarting job.	260
Reinstall missing or unresponsive imaging unit [31.xy]	260
Replace unsupported cartridge [32.xy]	260
Replace unsupported imaging unit [32.xy]	261
Restore held jobs?	261
Scanner automatic feeder cover open	261
Scanner disabled by admin [840.01]	261
Scanner disabled. Contact system administrator if problem persists. [840.02]	261
Scanner jam, remove all originals from the scanner [2yy.xx]	261
Scanner jam, remove jammed originals from the scanner [2yy.xx]	261
Serial port [x] disabled [56]	261
SMTP server not set up. Contact system administrator.	262
Some held jobs were not restored	262
Standard network software error [54]	262
Standard USB port disabled [56]	262
Supply needed to complete job	262
Too many flash options installed [58]	262
Too many trays attached [58]	263
Unformatted flash detected [53]	263
Unsupported disk	263
Unsupported option in slot [x] [55]	263
USB port [x] disabled [56]	263
Weblink server not set up. Contact system administrator.	263
Solving printer problems	264
Basic printer problems	264
The printer is not responding	264
Printer display is blank	266
Option problems	266
Cannot detect internal option	266
Tray problems	267
Cannot detect memory card	268
Internal Solutions Port does not operate correctly	268
USB/parallel interface card does not operate correctly	268
Paper feed problems	269
Paper frequently jams	269
Paper jam message remains after jam is cleared	270
Jammed pages are not reprinted	270
Solving print problems	270
Printing problems	270
Multiple-language PDF files do not print	270
Error message about reading the flash drive appears	271
Print jobs do not print	271
Confidential and other held jobs do not print	273
Print job takes longer than expected	274
Job prints from the wrong tray or on the wrong paper	275
Incorrect characters print	275
Tray linking does not work	276
Large jobs do not collate	276
Unexpected page breaks occur	277
Print quality problems	277
Characters have jagged or uneven edges	277
Printer is printing blank pages	278
Clipped pages or images	279
Prints on color transparencies appear dark when projected	280
Shadow images appear on prints	280
Gray background on prints	281
Incorrect margins on prints	282
Paper curl	283
Print irregularities	284
Repeating defects appear on prints	285
Print is too dark	286
Print is too light	287
Skewed print	288
Printer is printing solid black pages	289
Transparency print quality is poor	290
Streaked horizontal lines appear on prints	290
Streaked vertical lines appear on prints	291
Horizontal voids appear on prints	292
Vertical voids appear on prints	293
Toner specks appear on prints	294
Toner fog or background shading appears on prints	294
Toner rubs off	295
Uneven print density	295
Solving copy problems	295
Copier does not respond	296
Scanner unit does not close	296
Poor copy quality	296
Partial document or photo copies	298
Solving fax problems	299
Fax and e-mail functions are not set up	299
Caller ID is not shown	300
Cannot send or receive a fax	300
Can send but not receive faxes	302