Gateway MX6650 8511226 - Gateway Platinum Edition User Guide - Page 108

To check the dialing properties, Start, Control Panel, Printers, and Other Hardware

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Chapter 8: Troubleshooting ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab. 3 Click the location from which you are dialing, then click Edit. 4 Make sure that all settings are correct. Help and Support For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search box , then click the arrow. ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. ■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. ■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure. 102 www.gateway.com

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102
www.gateway.com
Chapter 8: Troubleshooting
■
If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and
call waiting is disabled before using the modem. Contact your
telephone service to get the correct code to temporarily disable the
service. Also make sure that the modem dialing properties are set
appropriately.
To check the dialing properties:
1
Click
Start
, then click
Control Panel
. The
Control Panel
window
opens. If your Control Panel is in Category View, click
Printers
and Other Hardware
.
2
Click/Double-click the
Phone and Modem Options
icon, then click
the
Dialing Rules
tab.
3
Click the location from which you are dialing, then click
Edit
.
4
Make sure that all settings are correct.
■
Disconnect any answering machine, fax machine, or printer that is
on the same line as the modem. Do not connect these devices to
the same telephone line as the modem.
■
Make sure that you are not using a digital, rollover, or PBX line.
These lines do not work with your modem.
■
Check for line noise (scratchy, crackling, or popping sounds). Line
noise is a common problem that can cause the modem to connect
at a slower rate, abort downloads, or even disconnect. The faster the
modem, the less line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such
as 1). When the dial tone stops, listen for line noise. Wiggle the
modem cable to see if that makes a difference. Make sure that the
connectors are free from corrosion and all screws in the wall or
telephone wall jack are secure.
Help and
Support
For more information about dialing properties, click
Start
,
then click
Help and Support
. Type the keyword
dialing
in the
Search
box
, then click the
arrow.