Gateway MX6650 8511226 - Gateway Platinum Edition User Guide - Page 109

Your 56K modem does not connect at 56K

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Troubleshooting You can also call your telephone service and have the telephone line checked for noise or low line levels. ■ Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service to fix the original line. ■ Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy. You cannot connect to the Internet ■ The ISP may be having technical difficulties. Contact your ISP for technical support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting information under "Internet" on page 98. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your notebook has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads. Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your notebook ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook. See "Right" on page 12 to make sure that the connections have been made correctly. www.gateway.com 103

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103
www.gateway.com
Troubleshooting
You can also call your telephone service and have the telephone line
checked for noise or low line levels.
■
Try another telephone line (either a different telephone number in
your house or a telephone line at a different location). If you can
connect on this line, call your telephone service to fix the original
line.
■
Try connecting with the modem at a lower connection speed. If
reducing the connect speed lets you connect, call your telephone
service. The telephone line may be too noisy.
You cannot connect to the Internet
■
The ISP may be having technical difficulties. Contact your ISP for
technical support.
■
See if the modem works with a different communications program.
The problem may be with just one program.
■
Review the troubleshooting information under
“Internet” on
page 98
.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public
telephone lines to 53K. Other factors, such as line noise, telephone service
provider equipment, or ISP limitations, may lower the speed even further.
If your notebook has a v.90 modem, the speed at which you can upload
(send) data is limited to 33.6K. If your notebook has a v.92 modem, the
speed at which you can upload data is limited to 48K. Your ISP may not
support 48K uploads.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate
of 14,400 bps.
The modem is not recognized by your notebook
■
Make sure that the line connected to the modem is working and
plugged into the appropriate port on your notebook. See
“Right” on
page 12
to make sure that the connections have been made correctly.