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Gateway MX6650 8511226 - Gateway Platinum Edition User Guide - Page 120

Telephone numbers, Self-help - user guide

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Chapter 8: Troubleshooting Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Answers by Gateway Gateway Customer Care America Online Sales Service description Get tutorial assistance for hardware and software issues. This is a fee-based service. Talk to a Gateway Customer Care representative about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on page 112 before calling.) Get support for your America Online ISP account. Get information about available systems. How to reach www.gateway.com/answers Gateway Customer Care telephone numbers vary by country or region. See the label on the bottom of your notebook. For more information, see "Identifying your model" on page 16. 800-827-6364 (US) 888-265-4357 (Canada) 888-888-2075 (US) 888-387-7752 (Canada) Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click Start, then click Help and Support. Type the keyword practice in the Search box , then click the arrow. 114 www.gateway.com

Section	Page
Contents	3
Getting Help	7
Gateway Web site	9
Using Support	9
Support Home	10
Product Support	10
Downloads	10
Customer Service	10
Upgrade Center	10
Resources	10
Contact Us	10
Help and Support	11
Searching for a topic	12
BigFix	12
Using Your Computer guide	13
Online help	13
Checking Out Your GatewayNotebook	15
Front	16
Left	17
Right	18
Back	19
Bottom	20
Keyboard area	21
Identifying your model	22
Gateway model and serial number	22
Microsoft Certificate of Authenticity	22
Finding your specifications	23
Accessories	23
Getting Started	25
Installing the battery	26
Connecting the ACadapter	26
Protecting from power source problems	28
Connecting the dial-up modem	29
Connecting to a cable or DSL modem or to an Ethernet network	30
Starting your notebook	31
Waking up your notebook	32
Turning off your notebook	32
Restarting (rebooting) your notebook	33
Status indicators	34
Using the keyboard	35
Key types	36
System key combinations	37
Using the EZPad touchpad	40
Adjusting the volume	43
Turning your wireless radio on or off	44
Using Drives and Ports	45
Using the DVD drive	46
Identifying drive types	46
Inserting a CD or DVD	47
Playing a CD	48
Playing a DVD	48
Creating CDs and DVDs	48
Using the memory card reader	49
Memory card types	49
Inserting a memory card	49
Using a memory card	49
Removing a memory card	50
Adding and removing a PCCard	50
Viewing the display on a projector or monitor	52
Viewing the display on a television	54
Modifying television settings	57
Connecting a video camera to your notebook	58
Managing Power	59
Monitoring the battery charge	60
Recharging the battery	61
Recalibrating the battery	61
Changing batteries	62
Extending battery life	64
Conserving battery power	64
Using alternate power sources	65
Changing power modes	65
Using power saving modes	66
Upgrading Your Notebook	67
Preventing static electricity discharge	68
Adding or replacing memory	69
Replacing the hard drive kit	74
Maintaining Your Notebook	79
Caring for your notebook	80
Cleaning your notebook	81
Cleaning the exterior	81
Cleaning the keyboard	82
Cleaning the notebook screen	82
Cleaning CDs or DVDs	82
Protecting your notebook from viruses	83
Using Norton Internet Security	84
Scanning for and removing viruses	84
Updating your virus definitions	86
Using McAfee SecurityCenter	87
Starting McAfee SecurityCenter	88
Scanning for and removing viruses	89
Updating your virus definitions	90
Updating Windows	91
Restoring your system	92
Microsoft System Restore	92
Reinstalling applications and drivers	92
Restoring your notebook to the original configuration	93
Troubleshooting	95
Safety guidelines	96
First steps	97
Troubleshooting	98
Audio	98
Battery	98
CD drives	98
Device installation	98
Display	99
DVD drives	100
File management	103
Hard drive	103
Internet	104
Keyboard	106
Memory	106
Memory card reader	107
Modem (cable or DSL)	107
Modem (dial-up)	107
Mouse	111
Networks	112
Passwords	113
PCCards	113
Power	114
Printer	115
Sound	116
Status indicators	117
Touchpad	117
Video	118
Telephone support	118
Before calling Gateway Customer Care	118
Telephone numbers	119
Automated troubleshooting system	119
Telephone numbers	120
Self-help	120
Tutoring	121
Training	121
Safety, Regulatory, and Legal Information	123
Index	135
A	135
B	135
C	135
D	136
E	137
F	137
G	137
H	137
I	138
J	138
K	138
L	138
M	138
N	139
O	139
P	139
R	140
S	140
T	141
U	142
V	142