Gateway MX6650 8511226 - Gateway Platinum Edition User Guide - Page 119

Telephone numbers, Automated troubleshooting system

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Telephone support ■ If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources. ■ If you have "how to" questions about using a program, see: ■ Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher's Web site ■ See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your notebook ■ Your notebook was dropped ■ The case was damaged Instead, unplug your notebook and contact a qualified computer technician. ■ Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. ■ Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems. www.gateway.com 113

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113
www.gateway.com
Telephone support
■
If you have recently installed hardware or software, make sure that
you have installed it according to the instructions provided with it.
If you did not purchase the hardware or software from Gateway, see
the manufacturer’s documentation and technical support resources.
■
If you have “how to” questions about using a program, see:
■
Online Help
■
Printed documentation
■
The Microsoft Windows documentation
■
The software publisher’s Web site
■
See the troubleshooting section of this chapter.
■
Have your customer ID, serial number, and order number available,
along with a detailed description of your problem, including the
exact text of any error messages, and the steps you have taken.
■
Make sure that your notebook is nearby at the time of your call. The
technician may have you follow troubleshooting steps.
Telephone numbers
Gateway offers a wide range of customer service, customer care, and
information services.
Automated troubleshooting system
Warning
To avoid bodily injury, do not attempt to troubleshoot your
notebook problem if:
■
Power cords or plugs are damaged
■
Liquid has been spilled into your notebook
■
Your notebook was dropped
■
The case was damaged
Instead, unplug your notebook and contact a qualified
computer technician.
Service description
How to reach
Use an automated menu system and your telephone
keypad to find answers to common problems.
800-846-2118