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HP 4300n HP LaserJet 4200 and 4300 series printer - User Guide - Page 142

Troubleshooting PS errors, PERSONALITY=AUTO, PERSONALITY, PRINT PS ERRORS=ON

UPC - 808736314381

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Troubleshooting PS errors Item Explanation A text listing of PS commands The printer control panel PERSONALITY=AUTO setting might have been confused by a prints instead of your PS printing nonstandard PS code. Check the PERSONALITY setting (on the System Setup submenu of the job. Configure Device menu) to see if it is set to PS or PCL. (See "PERSONALITY" on page 162.) If it is set to PCL, set it to PERSONALITY=AUTO. If it is set to AUTO, set it to PS for this print job only. When the job has printed, return the setting to AUTO. The job prints in Courier (the default font) instead of the font you requested. The requested font is not available in the printer or is not present on the disk. Use a font download utility to download the desired font. Fonts downloaded to memory are lost if the printer power is turned off. They are also lost if Resource Saving is not used and a personality switch is performed to print a PCL job. Disk fonts are not affected by PCL jobs or by turning the printer power off. Print a PS Font Page to verify that the font is available. (See "PS or PCL font list" on page 86.) If a disk font appears to be missing, it might be because a software utility was used to delete the font, because the disk was re-initialized, or because the disk drive is not installed correctly. Print a configuration page to verify that the disk drive is installed and functioning correctly. (See "Configuration page" on page 83.) Print a file folder to help identify available fonts. (See "Information menu" on page 153.) A page fails to print. Set PRINT PS ERRORS=ON (in the System Setup submenu of the Device Configuration menu). (See "PERSONALITY" on page 162.) Then, send the job again to print a PS error page. A PS error page prints. Make sure that the print job is a PS job. Check to see whether your software expected you to send a setup or PS header file to the printer. Check the printer setup in your program to make sure that the printer is selected. Check cable connections to ensure that they are secure. Simplify the graphic. The printer pulls paper from the Use the information in "Selecting which tray is used for printing" on page 46 to change the tray wrong tray. being used. 140 4 Problem solving ENWW

Section	Page
Contents	5
About the documentation	9
Where to look for information	9
Setting up the printer	9
Using the printer	10
Printer basics	11
Overview	11
Printer features and benefits	12
Printer configurations	14
Printer parts and locations	15
Accessories and supplies	17
Moving the printer	18
Ordering information	19
Ordering through service or support providers	19
Ordering directly through the embedded Web server	19
Ordering directly through the printer software	20
Part numbers	20
Control panel layout	26
Control panel lights	26
Control panel buttons	27
Using the printer Help (?) system	27
Printing and changing control panel menus	28
Accessory lights	29
Printer software	30
Printer drivers	31
Software for Windows-based computers	32
Software for Macintosh computers	34
Software for networks	35
Printing tasks	37
Overview	37
Selecting the output bin	38
Printing to the top (standard) output bin	38
Printing to the rear output bin	39
Printing to the optional stacker or stapler/stacker	39
Orientation of paper when a stapler is installed	40
Stapling documents	41
Loading staples	43
Loading trays	44
Loading tray1	44
Loading tray2 or an optional 500sheet tray	45
Loading an optional 1,500sheet tray	47
Selecting which tray is used for printing	48
Printing by type and size of paper (locking trays)	50
Manually feeding paper from tray1	51
Selecting the correct fuser mode	52
Printing envelopes	53
Loading envelopes in tray1	54
Feeding envelopes automatically (optional envelope feeder)	55
Installing the optional envelope feeder	56
Removing the optional envelope feeder	57
Loading envelopes in the optional envelope feeder	58
Printing special paper	59
Printing labels	60
Printing transparencies	61
Printing letterhead, prepunched, or preprinted paper (singlesided)	62
Printing on paper with a special finish	63
Printing small sizes, custom sizes, or heavy paper	64
Setting custom paper sizes	65
Printing both sides of paper (optionalduplexer)	66
Guidelines for printing both sides of paper	67
Orientation of paper for duplexing	68
Layout options for printing both sides of paper	69
Using printer driver features	70
Using job-storage features	72
Quick copying a job	72
Deleting a quick copy job	73
Proofing and holding a job	73
Deleting a held job	74
Printing a private job	74
Deleting a private job	75
Storing a print job	76
Deleting a stored job	76
Managing and maintaining the printer	77
Overview	77
Using the embedded Web server	78
Gaining access to the embedded Web server	78
Viewing embedded Web server pages	79
Configuring e-mail alerts	81
Managing the print cartridge	82
Checking the supply level	83
Print-cartridge interaction (shaking)	84
Cartridge Low and Cartridge Out conditions	84
Checking the printer configuration	85
Menu map	85
Configuration page	85
Supplies status page	87
PS or PCL font list	88
Cleaning the printer	89
Cleaning the inside of the printer	90
Cleaning the fuser	91
Running the cleaning page manually	91
Running the cleaning page automatically	92
Performing preventative maintenance	93
Replacing the stapler unit	94
Removing and replacing the stapler unit	94
Problem solving	97
Overview	97
Clearing jams	98
Clearing jams from the top-cover and print-cartridge areas	99
Clearing jams from the optional envelope feeder	101
Clearing jams from the trays	102
Clearing jams from the optional duplexer	104
Clearing jams from the output areas	105
Clearing jams from the fuser area	106
Clearing jams from the optional stacker or stapler/stacker	108
Solving repeated paper jams	110
Understanding printer messages	111
Control panel messages	112
Mopy disk error messages	123
Understanding accessory lights for the stacker and stapler/stacker	124
Accessory lights	124
Replacing accessories or accessory components	125
Correcting print-quality problems	126
Determining printer problems	133
Troubleshooting flowchart	133
Troubleshooting flowchart for Macintosh users	138
Selecting an alternate PPD	140
Troubleshooting the optional hard disk	141
Troubleshooting PS errors	142
Communicating with an optional HPJetdirect print server	143
Service and support	145
Introduction	145
Ordering parts and supplies	145
Contacting HP	146
Getting support	146
Obtaining extended service and support	147
Contacting the HPfraud hotline	147
Warranty information	148
HewlettPackard limited warranty statement	149
Limited warranty for print-cartridge life	150
Guidelines for repacking the printer	150
Service information form	151
HPsoftware license terms	152
Control panel menus	153
Overview	153
Understanding the menus	153
Retrieve Job menu	154
Information menu	155
Paper Handling menu	156
Configure Device menu	159
Printing submenu	159
PCL submenu	160
Print Quality submenu	161
System Setup submenu	164
Output Setup submenu	166
I/O submenu	167
Resets submenu	168
Diagnostics menu	169
Service menu	169
Printer memory and expansion	171
Overview	171
Installing memory	172
Checking memory installation	174
Saving resources (permanent resources)	174
Installing EIO cards or mass storage devices	175
Printer commands	177
Overview	177
Understanding PCL6 and PCL5e printer command syntax	178
Combining escape sequences	178
Entering escape characters	179
Selecting PCL6 and PCL5e fonts	179
Common PCL6 and PCL5e printer commands	181
Specifications	183
Overview	183
Paper specifications	184
Supported sizes and weights of paper	185
Supported types of paper	189
Guidelines for using paper	189
Paper weight equivalence table	191
Labels	192
Transparencies	192
Envelopes	193
Card stock and heavy paper	194
Printer specifications	195
Physical dimensions	195
Printer weight (without print cartridge)	196
Environmental specifications	196
General specifications	197
Regulatory information	199
FCC regulations	199
Environmental product stewardship program	200
Declarations of Conformity	202
Declaration of Conformity	202
Canadian DOC regulations	202
Safety statements	203
Laser safety statement (U.S.)	203
EMI statement (Korea)	203
VCCI statement (Japan)	203
Laser statement (Finland)	204
Index	205
Numerics	205
A	205
B	205
C	205
D	206
E	207
F	207
G	208
H	208
I	208
J	209
K	209
L	209
M	209
N	210
O	210
P	210
Q	212
R	212
S	212
T	213
U	214
V	214

Match case Limit results 1 per page

140

4 Problem solving

ENWW

Troubleshooting PS errors

Item

Explanation

A text listing of PS commands

prints instead of your PS printing

job.

The printer control panel

PERSONALITY=AUTO

setting might have been confused by a

nonstandard PS code. Check the

PERSONALITY

setting (on the System Setup submenu of the

Configure Device menu) to see if it is set to

PCL

. (See

“PERSONALITY” on page 162

If it is set to

PCL

, set it to

PERSONALITY=AUTO

. If it is set to

AUTO

, set it to

for this print job

only. When the job has printed, return the setting to

AUTO

The job prints in Courier (the

default font) instead of the font

you requested.

The requested font is not available in the printer or is not present on the disk. Use a font

download utility to download the desired font.

Fonts downloaded to memory are lost if the printer power is turned off. They are also lost if

Resource Saving is not used and a personality switch is performed to print a PCL job. Disk

fonts are not affected by PCL jobs or by turning the printer power off.

Print a PS Font Page to verify that the font is available. (See

“PS or PCL font list” on page 86

If a disk font appears to be missing, it might be because a software utility was used to delete

the font, because the disk was re-initialized, or because the disk drive is not installed correctly.

Print a configuration page to verify that the disk drive is installed and functioning correctly. (See

“Configuration page” on page 83

Print a file folder to help identify available fonts. (See

“Information menu” on page 153

A page fails to print.

Set

PRINT PS ERRORS=ON

(in the System Setup submenu of the Device Configuration menu).

(See

“PERSONALITY” on page 162

.) Then, send the job again to print a PS error page.

A PS error page prints.

Make sure that the print job is a PS job.

Check to see whether your software expected you to send a setup or PS header file to the

printer.

Check the printer setup in your program to make sure that the printer is selected.

Check cable connections to ensure that they are secure.

Simplify the graphic.

The printer pulls paper from the

wrong tray.

Use the information in

“Selecting which tray is used for printing” on page 46

to change the tray

being used.