HP BL10e HP ProLiant BL e-Class System Setup and Installation Guide - Page 121

Problems After Initial Boot, Table D-14

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Troubleshooting Problems After Initial Boot Once the server blade has passed POST, you may still encounter errors, such as an inability to load the operating system. Use Table D-14 to troubleshoot server blade installation problems that occur after the initial boot. Refer to the HP Servers Troubleshooting Guide for more information. Table D-14: Problems After Initial Boot Problem You cannot install the operating system. Possible Cause You cannot access the network. You cannot access the PXE server. You cannot boot an installed operating system. The IPL boot order is incorrect. The hard drive has failed. The Operating System image has corrupted. Possible Solution Be sure that the NIC link LED on the front of the server blade is green or blinking green. If not, check the network connections on the rear of the system. Be sure that you are connected to the network through NIC 1(PXE enabled by default), and that the link LED is green or blinking green. Go into RBSU and change the IPL device boot order. See Chapter 4, Table 4-2 for default order. Look for error messages to determine if a hard drive has failed. Contact HP or an authorized service provider for replacement parts and service. Look for error messages to determine if the operating system image has corrupted. Re-install the Operating System. Refer to the HP Servers Troubleshooting Guide for the following: • Information you need to collect when diagnosing software problems and to provide when contacting support • Instructions on how to upgrade the operating system and its drivers HP ProLiant BL e-Class System Setup and Installation Guide D-19

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Troubleshooting
Problems After Initial Boot
Once the server blade has passed POST, you may still encounter errors, such as an
inability to load the operating system. Use Table D-14 to troubleshoot server blade
installation problems that occur after the initial boot.
Refer to the
HP Servers Troubleshooting Guide
for more information.
Table D-14:
Problems After Initial Boot
Problem
Possible Cause
Possible Solution
You cannot access the network.
Be sure that the NIC link LED on the
front of the server blade is green or
blinking green. If not, check the network
connections on the rear of the system.
You cannot
install the
operating
system.
You cannot access the PXE server.
Be sure that you are connected to the
network through NIC 1(PXE enabled by
default), and that the link LED is green
or blinking green.
The IPL boot order is incorrect.
Go into RBSU and change the IPL
device boot order. See Chapter 4, Table
4-2 for default order.
Look for error messages to determine if
a hard drive has failed.
The hard drive has failed.
Contact HP or an authorized service
provider for replacement parts and
service.
You cannot
boot an
installed
operating
system.
The Operating System image has
corrupted.
Look for error messages to determine if
the operating system image has
corrupted.
Re-install the Operating System.
Refer to the
HP Servers Troubleshooting Guide
for the following:
•
•
Information you need to collect when diagnosing software problems and to
provide when contacting support
Instructions on how to upgrade the operating system and its drivers
HP ProLiant BL e-Class System Setup and Installation Guide
D-19