HP C8907A User Guide - Page 43

Cause, Broadcast SSID, Solution, You do not see the SSID

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● Error message: Cannot connect to network ● Error message: Cannot connect to network. Unsupported authentication or encryption type ● Error message: Invalid WEP Key ● Error message: Invalid passphrase ● Error message: Another device connected to the access point before your device tried connecting You do not see the SSID Cause Your access point is not broadcasting its network name (SSID) because the Broadcast SSID option is turned off. Solution Access the Embedded Web Server of your access point and turn on the Broadcast SSID option. Refer to the user documentation for your access point for directions. Cause The access point (infrastructure) or computer (ad hoc) is out of range. Solution In order to establish a good signal between the HP Wireless Dock Base and access point (infrastructure) or computer (ad hoc), you might have to experiment a bit. Assuming the equipment is functioning properly, try doing the following things separately or in combination: ● If there is a long distance between your computer or access point and the HP Wireless Dock Base, move them closer together. ● If there are metal objects (such as a metal bookcase or refrigerator) in the transmission path, clear the path between the HP Wireless Dock Base and the computer or access point. ● If a cordless telephone, microwave, or other device that emits radio signals transmitting at 2.4 GHz is nearby, move it farther away to reduce radio interference. Cause The access point firmware needs updating. Solution Check for firmware updates for your access point on the manufacturer's Web site. Update the firmware on the access point. Cause Your wireless adapter on your computer is not broadcasting the SSID (ad hoc). Solution Verify that the wireless adapter is broadcasting the SSID. See the documentation that came with your computer. Cause The firmware for the wireless adapter on your computer needs updating (ad hoc). Solution Check for firmware updates for your wireless adapter on the manufacturer's Web site, and then update the firmware. Cause An Ethernet cable is connected to the HP Wireless Dock Base. User Guide 43

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●
Error message: Cannot connect to network
●
Error message: Cannot connect to network. Unsupported authentication or
encryption type
●
Error message: Invalid WEP Key
●
Error message: Invalid passphrase
●
Error message: Another device connected to the access point before your device
tried connecting
You do not see the SSID
Cause
Your access point is not broadcasting its network name (SSID) because
the
Broadcast SSID
option is turned off.
Solution
Access the Embedded Web Server of your access point and turn on
the
Broadcast SSID
option. Refer to the user documentation for your access
point for directions.
Cause
The access point (infrastructure) or computer (ad hoc) is out of range.
Solution
In order to establish a good signal between the HP Wireless Dock
Base and access point (infrastructure) or computer (ad hoc), you might have to
experiment a bit. Assuming the equipment is functioning properly, try doing the
following things separately or in combination:
●
If there is a long distance between your computer or access point and the
HP Wireless Dock Base, move them closer together.
●
If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the HP Wireless Dock Base and
the computer or access point.
●
If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
Cause
The access point firmware needs updating.
Solution
Check for firmware updates for your access point on the
manufacturer's Web site. Update the firmware on the access point.
Cause
Your wireless adapter on your computer is not broadcasting the SSID
(ad hoc).
Solution
Verify that the wireless adapter is broadcasting the SSID. See the
documentation that came with your computer.
Cause
The firmware for the wireless adapter on your computer needs updating
(ad hoc).
Solution
Check for firmware updates for your wireless adapter on the
manufacturer's Web site, and then update the firmware.
Cause
An Ethernet cable is connected to the HP Wireless Dock Base.
User Guide
43