HP C8907A User Guide - Page 48

HP Photosmart Share troubleshooting, HP Passport, Address Book, Cause, Solution

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Chapter 6 experiment. Assuming the equipment is functioning properly, try doing the following things separately or in combination: ● If the distance between your computer or access point and the HP Wireless Dock Base is significant, try reducing the distance. ● If there are one or more objects in the transmission path, clear the path between the HP Wireless Dock Base and the computer or access point. ● If a wireless telephone, microwave, or other device that emits radio signals is nearby, move it farther away to reduce radio interference. HP Photosmart Share troubleshooting Use this section to solve the following HP Photosmart Share problems: ● No network connection ● Failed to connect to HP Photosmart Share ● Connection lost to HP Photosmart Share service ● HP Photosmart Share storage limit exceeded ● Login failed ● HP Photosmart Share service discontinued ● HP Photosmart Share service is temporarily unavailable Note HP Photosmart Share errors that might occur when setting up your HP Passport account or Address Book are covered in the HP Photosmart Share service online help. No network connection Cause There might be some sort of interference. The HP Wireless Dock Base might be out of range of the access point. Solution Verify that physical barriers and other forms of interference are limited. Also, try moving the HP Wireless Dock Base and the access point closer together. Failed to connect to HP Photosmart Share Cause The domain name server (DNS) did not have an entry for the URL. Solution Check the DNS settings, then try the task again later. Cause The HP Photosmart Share service is not responding. Either the service is down for maintenance, the proxy settings are inaccurate, or you are not connected to the Internet. Solution Try the following: ● Check your proxy settings. ● Check your network connections. ● Try the task again later. Cause The DNS IP address is unknown or invalid. 48 HP Photosmart 6222 Wireless Dock Base

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experiment. Assuming the equipment is functioning properly, try doing the
following things separately or in combination:
●
If the distance between your computer or access point and the HP Wireless
Dock Base is significant, try reducing the distance.
●
If there are one or more objects in the transmission path, clear the path
between the HP Wireless Dock Base and the computer or access point.
●
If a wireless telephone, microwave, or other device that emits radio signals is
nearby, move it farther away to reduce radio interference.
HP Photosmart Share troubleshooting
Use this section to solve the following HP Photosmart Share problems:
●
No network connection
●
Failed to connect to HP Photosmart Share
●
Connection lost to HP Photosmart Share service
●
HP Photosmart Share storage limit exceeded
●
Login failed
●
HP Photosmart Share service discontinued
●
HP Photosmart Share service is temporarily unavailable
Note
HP Photosmart Share errors that might occur when setting up your
HP Passport
account or
Address Book
are covered in the HP Photosmart
Share service online help.
No network connection
Cause
There might be some sort of interference. The HP Wireless Dock Base
might be out of range of the access point.
Solution
Verify that physical barriers and other forms of interference are
limited. Also, try moving the HP Wireless Dock Base and the access point closer
together.
Failed to connect to HP Photosmart Share
Cause
The domain name server (DNS) did not have an entry for the URL.
Solution
Check the DNS settings, then try the task again later.
Cause
The HP Photosmart Share service is not responding. Either the service
is down for maintenance, the proxy settings are inaccurate, or you are not
connected to the Internet.
Solution
Try the following:
●
Check your proxy settings.
●
Check your network connections.
●
Try the task again later.
Cause
The DNS IP address is unknown or invalid.
Chapter 6
48
HP Photosmart 6222 Wireless Dock Base