HP Dc5700 Troubleshooting Guide - Page 25

Solving Hard Drive Problems continued, Table 2-4

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Table 2-4 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive. The system is trying to start from the hard drive but the hard 1. Insert a bootable diskette into the diskette drive and drive may have been damaged. restart the computer. 2. Check the hard drive format using fdisk: If NTFS formatting, use a third party reader to evaluate the drive. If FAT32 formatting, the hard drive cannot be accessed. System files missing or not properly installed. 1. Insert a bootable diskette into the diskette drive and restart the computer. 2. Check the hard drive format using Fdisk: If NTFS formatting, use a third party reader to evaluate the drive. If FAT32 formatting, the hard drive cannot be accessed. 3. Install system files for the appropriate operating system. 4. Restore the system to a recovery point in HP Backup and Recovery Manager. Refer to the HP Backup and Recovery Manager User Guide in the Windows Start menu for more information. Hard drive boot has been disabled in Computer Setup. Run the Computer Setup utility and enable the hard drive entry in the Storage > Boot Order list. Bootable hard drive is not attached as first in a multi-hard drive If attempting to boot from a hard drive, ensure it is attached to configuration. the system board connector labeled P60 SATA 0. Bootable hard drive's controller is not listed first in the Boot Order. Run the Computer Setup utility and select Storage > Boot Order and ensure the bootable hard drive's controller is listed immediately under the Hard Drive entry. Computer will not boot from hard drive. Cause Solution The device is attached to a SATA port that has been disabled Run the Computer Setup utility and ensure the device's SATA in Computer Setup. port is enabled in Storage > Storage Options. Legacy operating system does not support boot devices attached to SATA 4 or SATA 5 ports. Connect boot devices to SATA 0 or SATA 1 ports. Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Hard Drive's "Emulation Type" is set to "None." Run the Computer Setup utility and change the "Emulation Type" to "Hard Disk" in the device's details under Storage > Device Configuration. The device is attached to a SATA port that has been disabled Run the Computer Setup utility and ensure the device's SATA in Computer Setup. port is enabled in Storage > Storage Options. Hard drive is damaged. Observe if the front panel Power LED is blinking RED and if any beeps are heard. See Appendix A, POST Error Messages on page 49 to determine possible causes for the blinking red and beep codes. See the Worldwide Limited Warranty for terms and conditions. ENWW Solving Hard Drive Problems 19

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Nonsystem disk/NTLDR missing message.
Cause
Solution
The system is trying to start from a diskette that is not bootable.
Remove the diskette from the diskette drive.
The system is trying to start from the hard drive but the hard
drive may have been damaged.
1.
Insert a bootable diskette into the diskette drive and
restart the computer.
2.
Check the hard drive format using fdisk: If NTFS
formatting, use a third party reader to evaluate the drive.
If FAT32 formatting, the hard drive cannot be accessed.
System files missing or not properly installed.
1.
Insert a bootable diskette into the diskette drive and
restart the computer.
2.
Check the hard drive format using Fdisk: If NTFS
formatting, use a third party reader to evaluate the drive.
If FAT32 formatting, the hard drive cannot be accessed.
3.
Install system files for the appropriate operating system.
4.
Restore the system to a recovery point in HP Backup and
Recovery Manager. Refer to the
HP Backup and
Recovery Manager User Guide
in the Windows Start
menu for more information.
Hard drive boot has been disabled in Computer Setup.
Run the Computer Setup utility and enable the hard drive entry
in the
Storage
>
Boot Order
list.
Bootable hard drive is not attached as first in a multi-hard drive
configuration.
If attempting to boot from a hard drive, ensure it is attached to
the system board connector labeled P60 SATA 0.
Bootable hard drive's controller is not listed first in the Boot
Order.
Run the Computer Setup utility and select
Storage
>
Boot
Order
and ensure the bootable hard drive's controller is listed
immediately under the
Hard Drive
entry.
Computer will not boot from hard drive.
Cause
Solution
The device is attached to a SATA port that has been disabled
in Computer Setup.
Run the Computer Setup utility and ensure the device's SATA
port is enabled in
Storage
>
Storage Options
.
Legacy operating system does not support boot devices
attached to SATA 4 or SATA 5 ports.
Connect boot devices to SATA 0 or SATA 1 ports.
Boot order is not correct.
Run the Computer Setup utility and change boot sequence
in
Storage
>
Boot Order
.
Hard Drive's "Emulation Type" is set to "None."
Run the Computer Setup utility and change the "Emulation
Type" to "Hard Disk" in the device's details under
Storage
>
Device Configuration
.
The device is attached to a SATA port that has been disabled
in Computer Setup.
Run the Computer Setup utility and ensure the device's SATA
port is enabled in
Storage
>
Storage Options
.
Hard drive is damaged.
Observe if the front panel Power LED is blinking RED and if
any beeps are heard. See Appendix A,
POST Error
Messages
on page
49
to determine possible causes for the
blinking red and beep codes.
See the Worldwide Limited Warranty for terms and conditions.
Table 2-4
Solving Hard Drive Problems (continued)
ENWW
Solving Hard Drive Problems
19