HP Dc5700 Troubleshooting Guide - Page 49

Solving Drive Key Problems, Table 2-16

Get HP Dc5700 - Compaq Business Desktop PDF manuals and user guides
UPC - 882780819535
View all HP Dc5700 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 49 highlights

Solving Drive Key Problems If you encounter Drive Key problems, common causes and solutions are listed in the following table. Table 2-16 Solving Drive Key Problems USB Drive Key is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the Drive Key in Windows. USB Drive Key not found (identified). Cause Solution The device is attached to a USB port that has been hidden in Run the Computer Setup utility and ensure that "Device Computer Setup. available" is selected for "All USB Ports" and "Front USB Ports" under Security > Device Security. The device was not properly seated before power-up. Ensure the device is fully inserted into the USB port before applying power to the system. System will not boot from USB Drive Key. Cause Boot order is not correct. Removable Media Boot is disabled in the Computer Setup utility. The image on the device is not bootable. Solution Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options. Ensure USB is enabled in Storage > Boot Order. Follow the procedures described in the "ROM Flash: Replicating the Setup: Creating a Bootable Device: Supported USB Flash Media Device" section of the Service Reference Guide. The computer boots to DOS after making a bootable Drive Key. Cause Solution Drive Key is bootable. Install the Drive Key only after the operating system boots. ENWW Solving Drive Key Problems 43

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
Solving Drive Key Problems
If you encounter Drive Key problems, common causes and solutions are listed in the following table.
Table 2-16
Solving Drive Key Problems
USB Drive Key is not seen as a drive letter in Windows.
Cause
Solution
The drive letter after the last physical drive is not available.
Change the default drive letter for the Drive Key in Windows.
USB Drive Key not found (identified).
Cause
Solution
The device is attached to a USB port that has been hidden in
Computer Setup.
Run the Computer Setup utility and ensure that "Device
available" is selected for "All USB Ports" and "Front USB Ports"
under
Security
>
Device Security
.
The device was not properly seated before power-up.
Ensure the device is fully inserted into the USB port before
applying power to the system.
System will not boot from USB Drive Key.
Cause
Solution
Boot order is not correct.
Run the Computer Setup utility and change boot sequence
in
Storage
>
Boot Order
.
Removable Media Boot is disabled in the Computer Setup
utility.
Run the Computer Setup utility and enable booting to
removable media in
Storage
>
Storage Options
. Ensure USB
is enabled in
Storage
>
Boot Order
.
The image on the device is not bootable.
Follow the procedures described in the "ROM Flash:
Replicating the Setup: Creating a Bootable Device: Supported
USB Flash Media Device" section of the
Service Reference
Guide
.
The computer boots to DOS after making a bootable Drive Key.
Cause
Solution
Drive Key is bootable.
Install the Drive Key only after the operating system boots.
ENWW
Solving Drive Key Problems
43