HP Dc5700 Troubleshooting Guide - Page 58

Appendix A, POST Error Messages - cpu

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Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 404-Parallel Port Address Conflict Detected Both external and internal ports are assigned 1. Remove any parallel port expansion to parallel port X. cards. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 59.) 3. Reconfigure card resources and/or run Computer Setup. 410-Audio Interrupt Conflict IRQ address conflicts with another device. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 411-Network Interface Card Interrupt Conflict IRQ address conflicts with another device. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 501-Display Adapter Failure Graphics display controller. 1. Reseat the graphics card (if applicable). 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 59.) 3. Verify monitor is attached and turned on. 4. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest BIOS image. 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned. 1. Reseat CPU fan. 2. Reseat fan cable. 3. Replace CPU fan. 52 Appendix A POST Error Messages ENWW

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Control panel message
Description
Recommended action
301-Keyboard Error
Keyboard failure.
1.
Reconnect keyboard with computer
turned off.
2.
Check connector for bent or missing
pins.
3.
Ensure that none of the keys are
depressed.
4.
Replace keyboard.
303-Keyboard Controller Error
I/O board keyboard controller.
1.
Reconnect keyboard with computer
turned off.
2.
Replace the system board.
304-Keyboard or System Unit Error
Keyboard failure.
1.
Reconnect the keyboard with computer
turned off.
2.
Ensure that none of the keys are
depressed.
3.
Replace the keyboard.
4.
Replace the system board.
404-Parallel Port Address Conflict Detected
Both external and internal ports are assigned
to parallel port X.
1.
Remove any parallel port expansion
cards.
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
CMOS
on page
59
.)
3.
Reconfigure card resources and/or run
Computer Setup.
410-Audio Interrupt Conflict
IRQ address conflicts with another device.
Enter Computer Setup and reset the IRQ in
Advanced
>
Onboard Devices
.
411-Network Interface Card Interrupt Conflict
IRQ address conflicts with another device.
Enter Computer Setup and reset the IRQ in
Advanced
>
Onboard Devices
.
501-Display Adapter Failure
Graphics display controller.
1.
Reseat the graphics card (if applicable).
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
CMOS
on page
59
.)
3.
Verify monitor is attached and turned
on.
4.
Replace the graphics card (if possible).
510-Flash Screen Image Corrupted
Flash Screen image has errors.
Reflash the system ROM with the latest BIOS
image.
511-CPU, CPUA, or CPUB Fan not Detected
CPU fan is not connected or may have
malfunctioned.
1.
Reseat CPU fan.
2.
Reseat fan cable.
3.
Replace CPU fan.
Table A-1
Numeric Codes and Text Messages (continued)
52
Appendix A
POST Error Messages
ENWW