HP Dc5700 Troubleshooting Guide - Page 5

Table of contents 1 Computer Diagnostic Features HP Insight Diagnostics ...1 Accessing HP Insight Diagnostics 1 Survey Tab ...2 Test Tab ...3 Status Tab ...3 Log Tab ...4 Help Tab ...4 Saving and Printing Information in HP Insight Diagnostics 5 Downloading the Latest Version of HP Insight Diagnostics 5 Protecting the Software ...5 HP Backup and Recovery Manager ...6 2 Troubleshooting Without Diagnostics Safety and Comfort ...7 Before You Call for Technical Support 7 Helpful Hints ...8 Solving General Problems ...10 Solving Power Problems ...14 Solving Diskette Problems ...15 Solving Hard Drive Problems ...18 Solving Media Card Reader Problems 21 Solving Display Problems ...23 Solving Audio Problems ...27 Solving Printer Problems ...29 Solving Keyboard and Mouse Problems 30 Solving Hardware Installation Problems 32 Solving Network Problems ...34 Solving Memory Problems ...37 Solving Processor Problems ...39 Solving CD-ROM and DVD Problems 40 Solving Drive Key Problems ...43 Solving Front Panel Component Problems 44 Solving Internet Access Problems ...45 Solving Software Problems ...47 Contacting Customer Support ...48 Appendix A POST Error Messages POST Numeric Codes and Text Messages 50 ENWW v