Paper feeds incorrectly or becomes jammed
...................................................................................
153
The product does not pick up paper
................................................................................
153
The product picks up multiple sheets of paper
................................................................
153
Prevent paper jams
..........................................................................................................
153
Clear jams
........................................................................................................................................
155
Jam locations
...................................................................................................................
155
Clear jams in Tray 1
.........................................................................................................
156
Clear jams in Tray 2
.........................................................................................................
157
Clear jams in the fuser area
.............................................................................................
158
Clear jams in the output bin
.............................................................................................
160
Clear jams in the duplexer (duplexing models only)
........................................................
160
Improve print quality
.........................................................................................................................
163
Use the correct paper type setting in the printer driver
....................................................
163
Change the paper type setting for Windows
...................................................
163
Change the paper type setting for Mac
...........................................................
163
Adjust color settings in the printer driver
..........................................................................
164
Change the color theme for a print job
............................................................
164
Change the color options
................................................................................
165
Use paper that meets HP specifications
..........................................................................
165
Print a cleaning page
.......................................................................................................
166
Calibrate the product to align the colors
..........................................................................
166
Check the print cartridges
................................................................................................
167
Print the Supplies Status page
........................................................................
167
Interpret the Print Quality Page
.......................................................................
168
Inspect the print cartridge for damage
............................................................
168
Repeating defects
...........................................................................................
169
Use the printer driver that best meets your printing needs
..............................................
169
The product does not print or it prints slowly
....................................................................................
171
The product does not print
...............................................................................................
171
The product prints slowly
.................................................................................................
172
Solve product connectivity problems
................................................................................................
173
Solve direct-connect problems
........................................................................................
173
Solve network problems
..................................................................................................
173
Poor physical connection
................................................................................
173
The computer is using the incorrect IP address for the product
......................
173
The computer is unable to communicate with the product
..............................
174
The product is using incorrect link and duplex settings for the network
..........
174
New software programs might be causing compatibility problems
.................
174
The computer or workstation might be set up incorrectly
................................
174
The product is disabled, or other network settings are incorrect
.....................
174
Solve wireless network problems
.....................................................................................................
175
xii
ENWW