HP PageWide Managed P75050 User Guide

HP PageWide Managed P75050 Manual

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  • HP PageWide Managed P75050 | User Guide - Page 1
    HP PageWide P75050-60 series User Guide
  • HP PageWide Managed P75050 | User Guide - Page 2
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP PageWide Managed P75050 | User Guide - Page 3
    1 Get started ...1 Welcome ...1 Product features ...1 HP PageWide P75050-60 series ...1 Tray capacity (75 gsm or 20-lb bond ...6 Manage power ...7 Use the control panel ...7 Control panel buttons ...8 Control panel home screen ...8 Control panel dashboard ...9 Help features ...10 Printer information
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    17 View or change network settings ...18 Set or change the product password 18 Manually configure TCP/IP parameters from the control panel 18 Link speed and duplex settings ...19 3 Printer management and services ...20 HP Embedded Web Server ...20 About the EWS ...20 About cookies ...20 Open the
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    letterhead or preprinted forms 40 Tips for selecting and using paper ...41 5 Cartridges ...43 HP PageWide cartridges ...43 HP policy on non-HP cartridges ...43 Counterfeit HP cartridges ...43 Manage cartridges ...43 Store cartridges ...44 Print with General Office mode ...44 Print when a cartridge
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    To adjust or manage colors ...52 Choose a preset color theme for a print job 52 Adjust the color options for a print job manually 53 Match colors Paper loading tips ...60 Printer settings tips (Windows) ...60 Printer settings tips (OS X) ...60 7 Solve problems ...62 Problem-solving checklist ...62
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    or used [color] cartridge installed 88 Do not use SETUP cartridges 88 Genuine HP cartridge installed 88 Incompatible [color] ...89 Install [color] cartridge 89 Non-HP cartridges installed 89 Printer Failure ...89 Problem with Print System 89 Problem with Printer Preparation 90 ENWW vii
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    Problem with SETUP cartridges 90 Use SETUP cartridges ...90 Used [color] installed ...90 Printing issues ...90 The product does not print ...91 Printing troubleshooting for genuine HP cartridges 96 Use paper that meets HP specifications 96 Use the correct paper type setting in the printer driver
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    A print job was not sent to the product that you wanted 103 You are using a generic printer driver when using a USB connection 103 8 Service and support ...104 Customer support ...104 HP limited warranty statement ...104 UK, Ireland, and Malta ...106 Austria, Belgium, Germany, and Luxemburg 106
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    117 Paper ...118 Plastics ...118 HP PageWide printing supplies ...118 Paper use ... (Ukraine 123 China energy label for printer, fax, and copier 123 Regulatory information B) compliance statement for users in Japan 125 Power cord instructions ...125 Notice to users in Japan about the power cord
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    Notice to users in Canada 127 Notice to users in Canada (5 GHz 128 Notice to users in Serbia (5 GHz 128 Notice to users in Taiwan (5 GHz 128 Notice to users in Taiwan 128 Notice to users in Mexico 129 Notice to users in Japan 129 Notice to users in Korea 129 Index ...130 ENWW xi
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    xii ENWW
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    environmental, and regulatory information If you need help solving a problem, contact the printer administrator or technical support. Product features ● HP PageWide P75050-60 series ● Environmental features ● Accessibility features HP PageWide P75050-60 series ● Tray capacity (75 gsm or 20-lb bond
  • HP PageWide Managed P75050 | User Guide - Page 14
    -band support NFC-enabled (Near Field Communications); walk-up printing from smart phones and tablets Bluetooth Smart Wi-Fi Direct Optional accessories 550-sheet tray 550-sheet tray and stand 2 Chapter 1 Get started P75050dn P75050dn P75050dn P75050dn P75050dn P75050dw P75050dw P75050dw P75050dw
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    party devices) P75050dn P75050dw Environmental features Feature feature through the printer driver. Reduce waste by using recycled paper. Recycle cartridges by using the HP Planet Partners return , dexterity, or strength: ● Online user guide is compatible with text screen-readers. ● Cartridges
  • HP PageWide Managed P75050 | User Guide - Page 16
    Front left view Label 1 2 3 4 5 6 7 8 Front right view Description Left door Host USB Type A port Control panel Power button Lower trays (available as optional accessories only): ● 550-sheet tray ● 550-sheet tray and stand ● 3x550-sheet tray and stand (shown) ● 4000-sheet high-capacity input trays
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    Label 1 2 3 4 Back view Description Output bin Right door Lower right door (available in some models only) Right duplexer Label 1 2 3 4 5 Description Power cord connection Host USB Type A port and Device USB Type B port Ethernet connection port Tray 1 (multipurpose tray) Tray 1 extension
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    only the power cord that is provided with the product. ● Turn the product on and off ● Manage power Turn the product on and off Turn the product on 1. Connect the power cord that is on the front of the product to turn off your HP PageWide P75050-60 series printer. 6 Chapter 1 Get started ENWW
  • HP PageWide Managed P75050 | User Guide - Page 19
    . NOTICE: To prevent print-quality problems, turn off the product by using the power button on the front only. Do not unplug the product, turn off the powerstrip, or use any other method. Manage power HP PageWide P75050-60 series printers include power-management features that can help reduce power
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    Control panel buttons Buttons and indicator lights on the product control panel of HP PageWide P75050-60 series printers appear lit when their function is available and are darkened if their function is not available. 1 Home button. Touch to view the control panel home
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    at the center of the dashboard strip. 3 Time and date display. This section also displays scheduled events, like scheduled off time (see Manage power). 4 Application or setup icons. Press and drag to scroll horizontally through the available icons. Touch an icon to view an application or
  • HP PageWide Managed P75050 | User Guide - Page 22
    to perform tasks or solve problems. To view these help features, touch ● Printer information ● Help animations (Help) on the printer control panel. Printer information The Printer Information page displays the following information about your HP PageWide P75050-60 series printer: ● Model name and
  • HP PageWide Managed P75050 | User Guide - Page 23
    Direct ● Install HP printer software for a wireless product already on the network ● Open the printer software (Windows) ● Manage network settings Install the printer software from HP Customer Support , and follow the onscreen instructions. 3. When prompted, select USB-Connect the printer to the
  • HP PageWide Managed P75050 | User Guide - Page 24
    network. Supported network protocols The product supports the following network protocols: ● AirPrint 1.6 x ● AirPrint Scan ● ARP Ping ● Bonjour ● Bootp ● CIFS client ● DHCP, AutoIP ● DHCP v6 ● HTTP, HTTPS ● IPP ● IPv4 ● IPv6 ● Legacy Default IP ● LLMNR ● LPD ● Microsoft Web Services (Print
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    ● To connect the product to a wireless network manually NOTE: The printer supports 802.11n networks (2.4GHz and 5GHz). If your wireless router does not support Wi-Fi Protected Setup (WPS), ask your system administrator for the wireless network name or service set identifier (SSID) and the wireless
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    to the wireless network that you intend to connect the printer to. Be sure you have installed the HP printer software on the computer. If you have a WPS printer connects successfully, the (Wireless) indicator stops blinking but remains lit. To connect the product to a wireless network manually
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    address. The product name is HP PageWide P75050-60. 1. Make sure the wireless capability for your printer is turned on. For more HP Embedded Web Server (EWS) using the following IP address. ● 192.168.223.1 4. Find the Wireless Setup Wizard in the EWS and follow the instructions to manually
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    Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP PageWide XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). 4. Enter the Wi-Fi Direct password when prompted. 5. Print your document. To print from
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    the product IP (on the control panel dashboard, touch [Ethernet]). 2. Install the printer software from www.support.hp.com. 3. Follow the onscreen instructions. 4. When prompted, select Wireless - Connect the printer to your wireless network and internet, and then click Next . 5. From the list
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    IP address into the address bar of a web browser to open the HP Embedded Web Server. 3. Click the Network tab to obtain network information. wireless network) 4. Touch Advanced Settings, and then touch IP Settings. 5. Touch Manual, and then touch IP Address. 6. Using the numeric keypad, do the
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    prevent the product from communicating with other network devices. If you need to make changes, use the printer control panel. NOTE: Making changes to these settings causes the product to turn off and then on , half-duplex operation 1000 Mbps, full-duplex operation ENWW Manage network settings 19
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    Printer management and services ● HP Embedded Web Server ● Product security features ● HP Printer Assistant in the printer software (Windows) ● HP Utility (OS X) ● AirPrint™ (OS X) HP configure, but you must have a supported web browser on the computer. To you clear them manually. IMPORTANT: The
  • HP PageWide Managed P75050 | User Guide - Page 33
    the following: ● In a supported web browser, type the product printer software, open the HP Printer Assistant and on the Print tab, click Printer Home Page (EWS). For more information, see Open the HP Printer Assistant. ● In OS X, use HP Utility or click System Preferences > Printers > HP PageWide P75050
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    . You can enable or disable unused protocols and services. These protocol and services can also be protected from being changed by setting the EWS admin password. For a list of network protocols and services, see Supported network protocols. 22 Chapter 3 Printer management and services ENWW
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    Use the Tools tab to view or manage product utilities. Item Product Information Reports Utilities Backup and Restore Printer Restart Printer Updates Description ● Printer Information: View information about the printer, such as product serial number, service ID, firmware version, and total page
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    statements This product supports security standards and protocols information about HP's secure imaging and printing solutions, visit the HP secure printer tasks. Configure settings to protect jobs stored on the printer from unauthorized users. 24 Chapter 3 Printer management and services
  • HP PageWide Managed P75050 | User Guide - Page 37
    Start , and then click All Programs. 2. Click HP, click the name of the product, and then click your printer. Features Print tab Shop tab Help tab Tools tab Estimated Levels tab Print tab Use the Print tab to view or manage print utilities. Item Description Print ● See What's Printing
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    and connectivity problems. Estimated Levels tab Use the Estimated Levels tab to review cartridge levels and to order new cartridges, if needed. HP Utility (OS X) HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find website support information
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    specifications might cause problems for the product, requiring repair. This repair is not covered by the HP warranty or service agreements. Use the following guidelines to obtain satisfactory results when using special paper or print media. Set the paper type and size in the printer driver to obtain
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    Use only glossy or coated paper that is approved paper for use in HP PageWide products. Do not ● Do not use raised or metallic letterhead. ● products. NOTICE: Do not use any media that contains staples or paper clips. Supported media sizes The product comes with Trays 1 and 2. You can add one of
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    to 297 (8.27 to 11.69) x 148 to 431.8 (5.83 to 17) 279.4 to 297 (11 to 11.69) x 210 to 216 (8.27 to 8.5) ENWW Supported media sizes 29
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    162 (4.5 x 6.4) 110 x 220 (4.33 x 8.66) 120 x 235 (4.75 x 9.25) Supported card sizes Size 4 x 6 in 5 x 8 in A6 Japanese Postcard Double Japan Postcard Rotated Custom (11 to 11.69) x 210 to 216 (8.27 to 8.5) Supported label sizes NOTE: Orient the label media according to the label manufacturer's
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    17) 279.4 to 297 (11 to 11.69) x 210 to 216 (8.27 to 8.5) Supported paper types, tray capacities, and orientations For best results, use the appropriate paper types, tray 60 to 175 g/m2 (16 to 47 lb): ● Unspecified and Plain ● HP EcoFFICIENT Tray 1 Up to 100 sheets Tray 2 Up to 550 sheets Lower
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    tray configuration problem. Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not use the tray you want. NOTE: The HP online troubleshooting wizards may not be available in all languages. Guidelines ● To avoid paper jams, load only the supported media sizes
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    Type must be set to Any Type. Send a job to the printer, ● which waits until media is loaded into Tray 1. ● Printer software: Select Manual Feed. Printer configuration: Under Settings, on the Tray Management screen, Manually Feed Prompt must be set to Always. Displays a message, prompting you
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    For more information about printer software settings, see To print from a computer (Windows) or To print from a computer (OS X). Load media This section describes how to load portrait-oriented paper
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    completely, and then load the paper. 3. Close the paper guides against the loaded media. Load Tray 2 This is the default tray. When loading paper into the product for the first time, load the default tray
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    . 3. Place the paper in the tray and make sure that it is flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down the paper to make sure that the stack is below the stack-height indicator on the back of the
  • HP PageWide Managed P75050 | User Guide - Page 49
    an optional accessory: ● 550-sheet tray (shown) ● 550-sheet tray and stand ● 3x550-sheet tray and stand To load media into these trays, follow the instructions for Load Tray 2. Load HCI trays You can add the 4000-sheet high-capacity input trays and stand to the product as an optional accessory
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    2. Open the paper length guide completely. 3. Place the paper in the tray and make sure that it is flat at all four corners. 4. Close the length paper guide against the loaded media. 38 Chapter 4 Paper and print media ENWW
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    5. Put the tray into the product. Load envelopes You can load envelopes only into Tray 1. 1. Open Tray 1. 2. According to the media mark on the tray, place envelopes in Tray 1 face-down, with the top of the envelope oriented toward the back of the printer. ENWW Load media 39
  • HP PageWide Managed P75050 | User Guide - Page 52
    3. Close the paper guides. Load letterhead or preprinted forms You can load letterhead, top of the home screen). 2. On the control panel dashboard, touch (Setup). 3. Touch Tray and Paper Management, and then touch Alternative Letterhead Mode and turn it on or off. To enable or disable ALM from the
  • HP PageWide Managed P75050 | User Guide - Page 53
    for selecting and using paper For the best results, observe the following guidelines: ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray: - Multipart forms - Media that is damaged, curled, or wrinkled - Media with cutouts or perforations
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    tray. ● Ensure that the loaded paper lays flat and the edges are not bent or torn. ● Do not overload the tray. ● Adjust the paper-width guides so they fit snugly against the paper. Make sure the guides do not bend the loaded paper. 42 Chapter 4 Paper and print media ENWW
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    control panel message says the cartridge is used or counterfeit. HP will help resolve the problem. Manage cartridges Correctly storing, using, and monitoring cartridges can help ensure high-quality print output and extend the life of cartridges. ● Store cartridges ENWW HP PageWide cartridges 43
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    jarring, or rough handling during installation can cause temporary printing problems. Print with General Office mode General Office mode produces message appears when the cartridge is depleted and can be replaced now. The printer is using its reserves to print. See the product control panel for the
  • HP PageWide Managed P75050 | User Guide - Page 57
    Make sure your printer is selected. 3. Click Supplies Status. The estimated cartridge levels appear. Order cartridges To order cartridges, visit www.hp.com . (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all countries
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    (M), cyan (C), and black (K). NOTICE: ● To prevent print-quality problems, HP recommends replacing any missing cartridges with genuine HP cartridges as soon as possible. For more information, see Order cartridges. ● Never turn off the printer if any cartridges are missing. 1. Open the cartridge door
  • HP PageWide Managed P75050 | User Guide - Page 59
    -HP cartridges. Product service or repairs required as a result of using a non-HP cartridge will not be covered under warranty. If you believe you purchased Original HP cartridges, visit www.hp.com/go/anticounterfeit . ● To prevent print-quality problems, do the following: - Always turn the printer
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    the cartridge slots are filled. ● If the print quality is unacceptable, see Improve print quality for more information. ● If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible. ● Do not open or unpackage cartridges until you are ready to install them
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    presets (OS X) ● To adjust or manage colors To print from a computer (Windows) These instructions apply to printing on various media including supported media in the correct tray. For more information, see Load media. 2. On the File menu in the software program, click Print. 3. Make sure your printer
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    Printer Auto Select, Manual Feed, Tray 1, and Tray 2. ● Paper type: Includes Plain, Letterhead, Preprinted, Envelope, HP Advanced Photo Papers, HP in Default, Photo, or Vivid. For more information, see To adjust or manage colors. This tab contains settings that you may use or change infrequently: ●
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    HP EasyColor: If you are using the HP PCL 6 printer driver for Windows, select this checkbox to automatically improve mixed-content documents that are printed from Microsoft Office programs. HP see To adjust or manage colors. 6. Click instructions The printer outputs jobs that support stapling
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    or All printers. To adjust or manage colors Adjust the color of print output for the product by changing the settings in the printer driver software. ● Choose a preset color theme for a print job ● Adjust the color options for a print job manually ● Match colors to your computer screen ● Control
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    management in the software program when using this theme. ● None: No color theme is used. Adjust the color options for a print job manually Use the printer on plain paper. NOTE: Changing color settings manually can affect output. HP recommends that only color graphics experts change these settings
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    can re-enable job storage in the printer software, it must first be enabled in the HP Embedded Web Server (on the Settings tab, under Security, click Protect Stored Data and follow the onscreen instructions). For more information about using the EWS, see HP Embedded Web Server. 54 Chapter 6 Print
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    off or select Automatic to turn it on. 5. Click Apply, and then click OK. Disable or enable job storage (OS X) 1. Open HP Utility. For more information, see Open HP Utility. 2. Make sure your printer is selected. 3. Click Devices. 4. Select Job Storage Settings. 5. Select Allow Stored Jobs on this
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    you can print it again later ● Stored Job: Prints the job on the printer and lets other users print it at any time ● Make Job Private/Secure: Applies you can print it again later ● Stored Job: Prints the job on the printer and lets other users print it at any time ● Make Job Private/Secure: Applies
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    job (OS X) 1. On the File menu in the software program, click Print. 2. From the Copies & Pages pop-up menu, select Job Storage. 3. Make sure your printer is selected. 4. From the Mode pop-up menu, select one of the following options: ● Quick Copy: Prints the requested number of copies of the job
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    . 4. Select the number of copies, and touch Print. To delete a job stored on the printer 1. On the control panel, touch the Print icon. 2. In the display, touch the Stored password and follow the onscreen instructions. 4. If needed, touch the trash icon, and then touch Delete. 58 Chapter 6 Print
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    , you might be directed to the HP Mobile Printing site in another country/region or language. ● Load paper that matches the paper settings of the printer. To re-enable AirPrint AirPrint is enabled, by default. If it becomes disabled, you can use the following instructions to enable it again. 1. Open
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    Tips for working with cartridges. Paper loading tips See Tips for selecting and using paper. Printer settings tips (Windows) ● To change default print settings, do one of the following: - In the HP Printer Assistant, click Print , and then click Set Preferences. For more information, see Open the
  • HP PageWide Managed P75050 | User Guide - Page 73
    menu in the software program, click Print. b. In the Print window, from the pop-up menu, select Copies & Pages, and then select Color. c. Clear the HP EasyColor checkbox. d. Click the Print in Grayscale pop-up menu, and select Black Only. ENWW Tips for print success 61
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    Printing issues ● Connectivity issues ● Wireless network issues ● Product software issues (Windows) ● Product software issues (OS X) Problem-solving checklist Follow these steps when trying to solve a problem with the product: ● Check that the product power is on ● Check the control panel for error
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    the home screen). 2. On the control panel dashboard, touch (Setup). 3. Touch Reports , and then touch Printer Status Report to print a test page. 4. If the report does not print, make sure paper is loaded . These pages help diagnose and solve problems with the product. ENWW Information pages 63
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    manually so the information pages print in one of the supported languages. Change the language by using the Preferences menu on the Setup menu in the control panel or by using the HP List Print Quality Report Printer Status Report PS Font List page that helps solve problems with print quality. Prints
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    the control panel, touch the Support Tools icon. 2. In the problems such as specks or smearing. This product automatically services itself, running cleaning routines that can correct most of these problems. For problems HP online troubleshooting wizard. Instructions for clearing the jam in the printer
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    instructions are available online at HP Customer Support . ● If needed, replace the tray rollers. Replacement instructions are provided with the tray roller kit or available online at HP Customer Support paper guides in the tray are adjusted correctly for the size of paper. Align the guides with the
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    use Tray 1, the multipurpose tray on the left side of the printer, and then feed sheets manually one at a time. Clear jams Solve paper jam issues. Use an HP online troubleshooting wizard. Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with
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    stand (shown) ● 4000-sheet high-capacity input trays and stand Tray 2 Some marks or smearing might occur on printed pages after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams in Tray 1 (multipurpose tray) ▲ Gently remove any jammed paper from the tray
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    Clear jams in Tray 2 1. Open the tray. 2. Gently remove any jammed paper from the tray. 3. Open the right door, by pulling up on the right latch. ENWW Jams and paper-feed issues 69
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    trays If the product includes one of these lower trays, then the following instructions may apply: ● Clear jams in the 550-sheet tray or in the jams in the 550-sheet tray or in the first tray in stand The following instructions show how to clear jams in the 550-sheet tray that is immediately below
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    2. Gently remove any jammed paper from the tray. 3. Open the right door, by pulling up on the right latch. 4. Gently remove any visible paper from the rollers. ENWW Jams and paper-feed issues 71
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    5. Close the right door and the tray. Clear jams in the second tray in the 3x550-sheet tray and stand 1. Open the tray. 2. Gently remove any jammed paper from the tray. 72 Chapter 7 Solve problems ENWW
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    3. Open the right door, by pulling up on the right latch. 4. Open the lower right door, by pushing down on the lower latch. 5. Gently remove any visible paper from the rollers. ENWW Jams and paper-feed issues 73
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    6. Close the lower right door, the right door, and the tray. Clear jams in the third tray in the 3x550-sheet tray and stand 1. Open the tray. 2. Gently remove any jammed paper from the tray. 74 Chapter 7 Solve problems ENWW
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    3. Open the right door, by pulling up on the right latch. 4. Open the lower right door, by pushing down on the lower latch. 5. Gently remove any visible paper from the rollers. ENWW Jams and paper-feed issues 75
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    door, and the tray. Clear jams in HCI trays If the product includes the 4000-sheet high-capacity input trays and stand, then the following instructions may apply: ● Clear jams in left HCI tray ● Clear jams in right HCI tray Clear jams in left HCI tray 1. Open the tray. 76 Chapter
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    2. Gently remove any jammed paper from the tray. 3. Open the right door, by pulling up on the right latch. 4. Open the lower right door, by pushing down on the lower latch. 5. Grasp the green handle, and pull it out as far as it will go. ENWW Jams and paper-feed issues 77
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    6. Open the lid, and remove any visible paper. 7. Close the lid, and return it to its original position. 8. Close the lower right door, the right door, and the tray. Clear jams in right HCI tray 1. Open the tray. 78 Chapter 7 Solve problems ENWW
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    2. Gently remove any jammed paper from the tray. 3. Open the right door, by pulling up on the right latch. ENWW Jams and paper-feed issues 79
  • HP PageWide Managed P75050 | User Guide - Page 92
    4. Open the lower right door, by pushing down on the lower latch. 5. Gently remove any visible paper from the rollers. 6. Close the lower right door, the right door, and the tray. Clear jams in the left door 1. Open the left door, by pulling up on the left latch. 80 Chapter 7 Solve problems ENWW
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    2. Gently remove any visible paper from the rollers. 3. Lift up the latch on the inside of the left door. 4. Gently remove any visible paper from the rollers. 5. Close the latch. ENWW Jams and paper-feed issues 81
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    6. Close the left door. Clear jams in the left duplexer 1. Open the left door, by pulling up on the left latch. 2. Grasp the handle of the duplexer, and pull the duplexer out as far as possible. 3. Gently remove any visible paper above the duplexer. 82 Chapter 7 Solve problems ENWW
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    4. Lift up the duplexer, and gently remove any visible paper under it. 5. Insert the duplexer until it snaps into place. 6. Close the left door. Clear jams in the right door 1. Open the right door, by pulling up on the right latch. ENWW Jams and paper-feed issues 83
  • HP PageWide Managed P75050 | User Guide - Page 96
    2. Gently remove any visible paper from the rollers. 3. Close the right door. Clear jams in the right duplexer 1. Open the right door, by pulling up on the right latch. 2. Grasp the handle of the duplexer, and pull the duplexer out as far as possible. 84 Chapter 7 Solve problems ENWW
  • HP PageWide Managed P75050 | User Guide - Page 97
    3. Gently remove any visible paper above the duplexer. 4. Lift up the duplexer, and gently remove any visible paper under it. 5. Insert the duplexer until it snaps into place. 6. Close the right door. Clear jams in the output bin 1. Gently remove any jammed paper from the output bin. ENWW Jams
  • HP PageWide Managed P75050 | User Guide - Page 98
    or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge. 86 Chapter 7 Solve problems ENWW
  • HP PageWide Managed P75050 | User Guide - Page 99
    installed ● Do not use SETUP cartridges ● Genuine HP cartridge installed ● Incompatible [color] ● Install [color] cartridge ● Non-HP cartridges installed ● Printer Failure ● Problem with Print System ● Problem with Printer Preparation ● Problem with SETUP cartridges ● Use SETUP cartridges ● Used
  • HP PageWide Managed P75050 | User Guide - Page 100
    Problem Description - The contacts on the cartridge might not be making a connection to the printer. - The cartridge is not compatible with your printer. HP cartridge, or click OK to continue printing with non-genuine HP cartridge. Printer service or repairs required as a result of using a non-HP
  • HP PageWide Managed P75050 | User Guide - Page 101
    . Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. Printer Failure Description The printer refuses to function. Recommended action Do a power reset. If this fails, contact the printer administrator or technical support. Problem with
  • HP PageWide Managed P75050 | User Guide - Page 102
    problems with print jobs not printing. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is available only for Windows operating systems. Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer
  • HP PageWide Managed P75050 | User Guide - Page 103
    problem between the product and the computer you are trying to print from. NOTE: - If an error message about the left duplexer (or service the HP software from www.support.hp.com. Using generic printer drivers can cause delays clearing jobs from the print queue. ● From the list of printers
  • HP PageWide Managed P75050 | User Guide - Page 104
    Reinstall or replace the left duplexer CAUTION: Warning labels appear in certain areas within the printer. For definitions of these labels, see Warning icons. To resolve issues with the left the right rail, and remove the duplexer. 4. To install the duplexer: 92 Chapter 7 Solve problems ENWW
  • HP PageWide Managed P75050 | User Guide - Page 105
    a. Insert the knob on the right-hand side of the duplexer into the right rail. b. Slide the left-hand side of the duplexer through the opening in the left rail, and then push the blue latch back into position. 5. Insert the duplexer until it snaps into place. 6. Close the left door. Remove the
  • HP PageWide Managed P75050 | User Guide - Page 106
    2. Pull the left restrant toward the middle of the printer and remove from the printer. 3. Repeat for the right-hand restraint. 4. Close the right door. The product prints slowly If the product prints, but it seems slow, try the following solutions: 94 Chapter 7 Solve problems ENWW
  • HP PageWide Managed P75050 | User Guide - Page 107
    minimum specifications for this product. For a list of specifications, visit HP Customer Support . ● If the paper type setting is not correct for device that uses File Allocation Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories. ● If another menu
  • HP PageWide Managed P75050 | User Guide - Page 108
    instructions for resolving most print quality issues Troubleshoot print quality issues online. NOTE: The HP online troubleshooting wizards may not be available in all languages. You can prevent most print-quality problems is designed for use in PageWide printers. ● Use paper that is not too rough
  • HP PageWide Managed P75050 | User Guide - Page 109
    type setting in the printer driver Check the paper type setting if you are having any of the following problems: ● Smears on the hp.com/go/upd . ● Recommended for printing in all Windows environments. ● Provides the overall best speed, print quality, and printer feature support for users in managed
  • HP PageWide Managed P75050 | User Guide - Page 110
    from the HP Customer Support website. Print a print-quality report Run a Print Quality report and follow the instructions. For more information, see Information pages. Align the printhead 1. On the control panel, touch the Support Tools icon. 2. In the display, touch the Troubleshooting icon, and
  • HP PageWide Managed P75050 | User Guide - Page 111
    are active. 4. If the problem continues, try a different cable printer, even if its IP address changes. 3. Do one of the following: ● If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. ● If you installed the product from www.support.hp
  • HP PageWide Managed P75050 | User Guide - Page 112
    and Scan Doctor Use an HP online troubleshooting wizard. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is available only for Windows operating systems. ● Troubleshoot your wireless problem, whether your printer has never been
  • HP PageWide Managed P75050 | User Guide - Page 113
    wireless radio in the product is turned on. ● The service set identifier (SSID) is correct. Print a configuration page product. Make sure poles, walls, or support columns containing metal or concrete do not separate printer driver is installed on the computer. ● You have selected the correct printer
  • HP PageWide Managed P75050 | User Guide - Page 114
    the report. 4. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for your computer. 5. If Product software issues (Windows) Problem Solution A printer driver for the ● product is not visible in the Printer folder. ● Reinstall the
  • HP PageWide Managed P75050 | User Guide - Page 115
    Problem Solution 1. Click Start. 2. Click Devices and Printers. 3. Right-click the product driver icon, and then select Printer properties address from the Tools tab in the HP Printer Assistant. ● For best results with Windows 8 or later, use the HP Printer Assistant to update the IP address.
  • HP PageWide Managed P75050 | User Guide - Page 116
    8 Service and support ● Customer support ● HP limited warranty statement Customer support If you need help solving a problem, contact the printer administrator or technical support. HP limited warranty statement HP PRODUCT Printer DURATION OF LIMITED WARRANTY 90 days This HP Limited Warranty
  • HP PageWide Managed P75050 | User Guide - Page 117
    HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,
  • HP PageWide Managed P75050 | User Guide - Page 118
    ab. Die Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können 106 Chapter 8 Service and support ENWW
  • HP PageWide Managed P75050 | User Guide - Page 119
    de choisir d'exercer leurs droits au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties légales applicables . Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par
  • HP PageWide Managed P75050 | User Guide - Page 120
    .europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años. 108 Chapter 8 Service and support ENWW
  • HP PageWide Managed P75050 | User Guide - Page 121
    ). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti. Norway HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap innestår for garantien
  • HP PageWide Managed P75050 | User Guide - Page 122
    HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem neomezuje ani 110 Chapter 8 Service and support
  • HP PageWide Managed P75050 | User Guide - Page 123
    padných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa (www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu eur
  • HP PageWide Managed P75050 | User Guide - Page 124
    käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä. 112 Chapter 8 Service and support ENWW
  • HP PageWide Managed P75050 | User Guide - Page 125
    līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un neietekmē patērētāju likumīgās tiesības. šāku informāciju, izmantojiet šo saiti: Patērētāju likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzī
  • HP PageWide Managed P75050 | User Guide - Page 126
    , mille puhul teie jaoks need õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija seadusjä HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid. Russia HP HP http://www.hp.com/support HP 114 Chapter 8 Service and support
  • HP PageWide Managed P75050 | User Guide - Page 127
    Acoustic emission specifications ● Environmental specifications Print specifications For a list of supported print resolutions, visit the printer support website at HP Customer Support . Physical specifications Product HP PageWide P75050-60 series Height - mm (in) 457 (18) Depth - mm (in) 531 (20
  • HP PageWide Managed P75050 | User Guide - Page 128
    the HP limited warranty and service printer administrator or technical support. Environmental product stewardship program ● Protecting the environment ● Safety data sheets ● Ozone production ● Power consumption ● European Union Commission Regulation 1275/2008 ● Paper ● Plastics ● HP PageWide
  • HP PageWide Managed P75050 | User Guide - Page 129
    (Ukraine) ● China energy label for printer, fax, and copier Protecting the environment HP is committed to providing quality products in an ENERGY STAR certified imaging product model information is listed at: www.hp.com/go/energystar European Union Commission Regulation 1275/2008 For product power
  • HP PageWide Managed P75050 | User Guide - Page 130
    the paper meets the guidelines outlined in the product's Print Media Guide. This product is suitable for the use of recycled paper and The batteries contained in or supplied by HP for this product include the following. HP PageWide P75050-60 series Type: Weight: Location: User-removable:
  • HP PageWide Managed P75050 | User Guide - Page 131
    or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento não foi projetada para ser removida pelo cliente. Chemical substances HP is committed to providing our customers with information about the chemical substances in
  • HP PageWide Managed P75050 | User Guide - Page 132
    your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, go to www.hp.com/recycle . Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam
  • HP PageWide Managed P75050 | User Guide - Page 133
    有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) 外部电源 X 0 0 0 0 SJ/T 11364 0 GB/T 26572 X GB/T 26572 X RoHS PBDE) 0 Restriction of hazardous substance (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous
  • HP PageWide Managed P75050 | User Guide - Page 134
    the Presence Condition of the Restricted Substances Marking www.support.hp.com To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. 單元 Unit Plastic housing parts and tray 電線 Wires/power cord
  • HP PageWide Managed P75050 | User Guide - Page 135
    ) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur Restriction on hazardous substances statement (Ukraine) 3 2008 № 1057 China energy label for printer, fax, and copier GB21521 TEC 1 1 2 2.1 LaserJet GB21521 kWh GB21521 ENWW Environmental product stewardship program 123
  • HP PageWide Managed P75050 | User Guide - Page 136
    HP PageWide Managed P75050dn HP PageWide Managed P75050dw Regulatory model number VCVRA-1700 VCVRA-1701 To view the regulatory label (1), open the left door of the printer if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,
  • HP PageWide Managed P75050 | User Guide - Page 137
    limits of Part 15 of FCC rules. For further information, contact: Manager of Corporate Product Regulations, HP Inc., 1501 Page Mill Road, Palo Alto, CA 94304, USA. compliance statement for users in Japan B VCCI-B Power cord instructions Make sure your power source is adequate for the product
  • HP PageWide Managed P75050 | User Guide - Page 138
    lead to interference issues with existing radio services. - This product operates on radio frequencies (100 mW) or less. Models with fax capability only HP products with FAX capability comply with the requirements of the R& point. In the event of problems, you should contact your equipment supplier
  • HP PageWide Managed P75050 | User Guide - Page 139
    be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of
  • HP PageWide Managed P75050 | User Guide - Page 140
    Conformément au Règlement d'Industrie Canada, cet émetteur radioélectrique ne peut fonctionner qu'avec une antenne d'un type et d'un gain maximum (ou moindre) approuvé par Industrie Canada. Afin de réduire le brouillage radioélectrique potentiel pour d'autres utilisateurs, le type d'antenne et son
  • HP PageWide Managed P75050 | User Guide - Page 141
    Notice to users in Mexico La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no
  • HP PageWide Managed P75050 | User Guide - Page 142
    43 G gateway, setting default 18 General Office setting 44 H HP Customer Support 104 HP fraud website 43 HP Utility (OS X) opening 26 I input tray loading 34, 39 40 input tray 41 M Mac problems, troubleshooting 103 maintenance check cartridge levels 44 managing network 18 matching colors 54 material
  • HP PageWide Managed P75050 | User Guide - Page 143
    non-HP 43 recycling 46, 118 support online 104 T TCP/IP manually configuring IPv4 parameters 18 technical support online 104 touch screen, clean 65 Tray 1 jams, clearing 68 trays default paper size 32 troubleshooting checklist 62 jams 66 Mac problems 103 network problems 99 paper feed problems 65
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HP PageWide P75050-60 series
User Guide