HP PageWide Managed P75050 User Guide - Page 113

Wireless connectivity checklist, The product does not print

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● Wireless connectivity checklist ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ● The wireless product loses communication when connected to a VPN ● The network does not appear in the wireless networks list Wireless connectivity checklist ● The product and the wireless router are turned on and have power. Also make sure the wireless radio in the product is turned on. ● The service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are not sure the SSID is correct, run the wireless setup again. ● With secured networks, make sure the security information is correct. If the security information is incorrect, run the wireless setup again. ● If the wireless network is working correctly, try accessing other computers on the wireless network. If the network has Internet access, try connecting to the Internet over another wireless connection. ● The encryption method (AES or TKIP) is the same for the product as it is for the wireless access point, such as a wireless router (on networks using WPA security). ● The product is within the range of the wireless network. For most networks, the product must be within 30 m (100 ft) of the wireless access point (wireless router). ● Obstacles do not block the wireless signal. Remove any large metal objects between the access point and the product. Make sure poles, walls, or support columns containing metal or concrete do not separate the product and wireless access point. ● The product is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● The printer driver is installed on the computer. ● You have selected the correct printer port. ● The computer and product connect to the same wireless network. The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the product or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the firewall when you have completed the wireless installation. The wireless connection does not work after moving the wireless router or product Make sure that the router or product connects to the same network that your computer connects to. 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the strip at the top of the home screen). 2. On the control panel dashboard, touch (Setup). ENWW Wireless network issues 101

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●
Wireless connectivity checklist
●
The product does not print, and the computer has a third-party
firewall
installed
●
The wireless connection does not work after moving the wireless router or product
●
The wireless product loses communication when connected to a VPN
●
The network does not appear in the wireless networks list
Wireless connectivity checklist
●
The product and the wireless router are turned on and have power. Also make sure the wireless radio in
the product is turned on.
●
The service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are
not sure the SSID is correct, run the wireless setup again.
●
With secured networks, make sure the security information is correct. If the security information is
incorrect, run the wireless setup again.
●
If the wireless network is working correctly, try accessing other computers on the wireless network. If
the network has Internet access, try connecting to the Internet over another wireless connection.
●
The encryption method (AES or TKIP) is the same for the product as it is for the wireless access point,
such as a wireless router (on networks using WPA security).
●
The product is within the range of the wireless network. For most networks, the product must be within
30 m (100 ft) of the wireless access point (wireless router).
●
Obstacles do not block the wireless signal. Remove any large metal objects between the access point
and the product. Make sure poles, walls, or support columns containing metal or concrete do not
separate the product and wireless access point.
●
The product is located away from electronic devices that might interfere with the wireless signal. Many
devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
●
The printer driver is installed on the computer.
●
You have selected the correct printer port.
●
The computer and product connect to the same wireless network.
The product does not print, and the computer has a third-party firewall installed
1.
Update the firewall with the most recent update available from the manufacturer.
2.
If programs request firewall access when you install the product or try to print, make sure you allow the
programs to run.
3.
Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the
firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or product
Make sure that the router or product connects to the same network that your computer connects to.
1.
Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
2.
On the control panel dashboard, touch
(
Setup
).
ENWW
Wireless network issues
101