HP PageWide Managed P75050 User Guide - Page 111

Solve USB direct-connect problems, Solve network problems, Poor physical connection

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● Solve network problems Solve USB direct-connect problems If you have connected the product directly to a computer, check the USB cable: ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it with another product. Replace the cable if necessary. Solve network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the control panel and locate the product IP address that is listed on this page. ● Poor physical connection ● The computer is using the incorrect IP address for the product ● The computer is unable to communicate with the product ● The product is using incorrect link and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The product is disabled, or other network settings are incorrect Poor physical connection 1. Verify that the product is attached to the correct Ethernet port using the proper cable. 2. Verify that cable connections are securely attached. 3. Look at the Ethernet port on the back of the product, and verify that the amber activity light and the green link-status light are active. 4. If the problem continues, try a different cable or port on the network router, switch, or hub. The computer is using the incorrect IP address for the product 1. On the computer, open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page or through the control panel. 2. If you installed the product using an HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes. 3. Do one of the following: ● If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. ● If you installed the product from www.support.hp.com, you can view or change the product IP address using the following steps: ENWW Connectivity issues 99

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●
Solve network problems
Solve USB direct-connect problems
If you have connected the product directly to a computer, check the USB cable:
●
Verify that the cable is connected to the computer and to the product.
●
Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable.
●
Verify that the cable is working correctly by connecting it with another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning,
print a configuration page from the control panel and locate the product IP address that is listed on this page.
●
Poor physical connection
●
The computer is using the incorrect IP address for the product
●
The computer is unable to communicate with the product
●
The product is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The product is disabled, or other network settings are incorrect
Poor physical connection
1.
Verify that the product is attached to the correct Ethernet port using the proper cable.
2.
Verify that cable connections are securely attached.
3.
Look at the Ethernet port on the back of the product, and verify that the amber activity light and the
green link-status light are active.
4.
If the problem continues, try a different cable or port on the network router, switch, or hub.
The computer is using the incorrect IP address for the product
1.
On the computer, open the printer properties and click the
Ports
tab. Verify that the current IP address
for the product is selected. The product IP address is listed on the product configuration page or through
the control panel.
2.
If you installed the product using an HP standard TCP/IP port, select the box labeled
Always print to this
printer, even if its IP address changes.
3.
Do one of the following:
●
If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of
the IP address.
●
If you installed the product from
www.support.hp.com
, you can view or change the product IP
address using the following steps:
ENWW
Connectivity issues
99