HP PageWide Pro 777 User Guide - Page 161
The product does not print, Printing troubleshooting checklist
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Troubleshoot problems with print jobs not printing. NOTE: This utility is available only for Windows operating systems. Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer is not responding or printing. NOTE: The HP online troubleshooting wizards may not be available in all languages. ● The product does not print ● The product prints slowly ● Plug-and-print USB issues ● Improve print quality The product does not print Printing troubleshooting checklist If the product does not print at all, try the following solutions: ● Make sure the product is turned on and that the control panel indicates it is ready: - If the control panel does not indicate the product is ready, turn the product off and then on again. - If the control panel indicates the product is ready, try sending the job again. ● If the control panel indicates the product has an error, resolve the error and then try to print a test page from the control panel. If the test page prints, there may be a communication problem between the product and the computer you are trying to print from. NOTE: - If an error message about the left duplexer (or service fluid container) appears, see Reinstall or replace the left duplexer. - If an error message about the printhead wiper restraints appears, see Remove the printhead wiper restraints. ● Make sure the cables are all connected correctly. If the product is connected to a network, check the following items: - Check the light next to the network connection on the product. If the network is active, the light is green. - Make sure that you are using a network cable and not a phone cord to connect to the network. - Make sure the network router, hub, or switch is turned on and that it is working correctly. ● Install the HP software from www.support.hp.com. Using generic printer drivers can cause delays clearing jobs from the print queue. ● From the list of printers on your computer, right-click the name of this product, click Properties , and open the Ports tab: - If you are using a network cable to connect to the network, make sure the printer name listed on the Ports tab corresponds to the product name on the product configuration page. - If you are using a USB cable and are connecting to a wireless network, make sure the box is checked next to Virtual printer port for USB. ENWW Printing issues 145